Polo Towers – Las Vegas, Nevada

Posted on September 16, 2016 by papawheelieblog

We stayed in a wheelchair accessible room at the Polo Towers for the first time many years ago and recently stayed again for one week in August of 2016.

THE GOOD

The Polo Towers is conveniently located right on the strip between the MGM Grand and Planet Hollywood. There were lots of places to eat in front of the Polo Towers in a Hawaiian market of sorts, including a popular Chili’s restaurant.

Our room was a two bedroom, two bathroom unit with a living room, sofa bed, full kitchen, kitchenette and two balconies. One bedroom and one bathroom were fully wheelchair accessible.

Accessible Bedroom

Accessible Bathroom

Wheel-In Shower with Built-In Shower Bench

Wheel-Under Sink in Accessible Bathroom

There was a handle on the bathroom door to make it easier for people with limited upper body mobility to shut the door.

For Closing the Pocket Door on the Accessible Bathroom

There was a door in between the second bedroom and the main living area that could be closed or locked for additional privacy. The bed in the second bedroom was a murphy bed, so it could be folded up to create additional living space. There was a small kitchenette on this side and a second bathroom (the door was wide enough to get in, but the bathroom itself was not accessible).

Second Bedroom, Murphy Bed

Second Bathroom – Not Accessible

Second Bathroom Shower – Not Accessible

Kitchenette in Second Bedroom

The kitchen in the main living area was modified with lower counter tops and a wheel-under sink.

Kitchen with Wheel-Under Sink and Lower Countertops

There was a Room Valet panel on the wall in the accessible bedroom, living room and accessible bathroom with several cool features. You could turn it on to receive visual alerts when the phone rang, when the doorbell was pushed, for a wake-up call or when the fire alarm went off. You could also set the bed to vibrate for these same alerts (I know what you’re thinking but this would be really handy if you were sleeping and couldn’t see the visual alerts!).

Each room had a closet, a dresser, TV, in-room safe and coffee maker.

Main Closet

The entire hotel was accessible, including the entrances, exits, main lobby, washrooms on the main floor, fitness area, splash park and the roof-top pool area. There was a large cold pool and a smaller hot tub. Both pools were equipped with a lift.

Cold Pool Lift

Hot Tub Lift

View of Pool Area – Hot Tub is in the Back Behind the Blue Cabanas

There was an observation deck at the end of the pool area that was up a few stairs, however, there was an ADA lift so that people who could not climb the stairs could still get up to look around. This space provided a beautiful view of the strip at night!

ADA Lift to Access the Observation Deck

There was an amazing splash park in the back of the hotel, which was great for kids of all ages. Because of the shape of the hotel, the splash park stayed shaded all day long, which was perfect for everyone. Even though it was 40 degrees Celsius outside, the temperature in the splash park was quite comfortable. There was a shallow kiddie pool, sprayers, a play structure with slides and lots of room to run around. For the parents, there were several comfortable loungers along the sides, tables and chairs and a vending machine.

Play Structure

Kiddie Pool

Sprayers

There was no casino at this hotel. For some, this might be considered a drawback, but for us it meant a much quieter place to retire to and a smoke-free environment to walk through and sleep in each night.

I cannot forget to mention that his hotel had free laundry machines on every other floor! I walked up one floor and had full access to the machines for as long as I needed them. There was enough laundry soap provided in our room for one load and there was a vending machine in the laundry room from which additional soap could be purchased.

THE BAD

The view from our room was facing the front of the building, which was not a great view. We could see people coming and going and see the MGM Grand in the distance but otherwise there wasn’t much to look at.

Our room did not have a bathtub. The accessible bathroom had a huge wheel-in shower and the other bathroom had a shower as well (note that the glass door on the other shower didn’t open or close properly, which was a bit dangerous for the kids). We managed fine but I really prefer hotel rooms that have a bathtub for the kids.

The kitchen was not set up for guests with kids. The knives and all of the sharp implements were located in a cupboard that was very easily accessible for small people. As soon as we discovered this, we had to empty out the cupboards and move all of the sharp things to the top of the counter!

Yikes! Not a Great Location for Knives When Kids are Around!

The Wi-Fi in this hotel was atrocious! They provided us with a password and log-in information for the free Wi-Fi when we checked in but the signal strength was terrible and every time we lost the connection, we would have to go through the log-in process all over again. It was so unbelievably bad it was practically unusable.

My husband got stuck in the lift between the pool area and the observation deck one night. He got part-way up and then it stopped working. He was able to access the emergency phone to call the hotel staff and I pulled the emergency release button to get him back down to the ground. The hotel sent a maintenance crew up and they worked on it for about 30 minutes to get the lift up and running again.

THE UGLY

The furnishings in our unit could have used an update. The couch in the living room, in particular, had a panel on the front that kept falling off exposing a bunch of sharp staples that little people could easily scratch themselves on. I kept trying to re-attach it to the couch but had little success.

Living Room Furniture was Old and Outdated

This Panel Kept Falling Off the Couch Exposing a Bunch of Sharp Nails and Staples

One of the toilets in our room was not working properly. It stopped flushing several times and we would have to call the front desk to request that someone in maintenance come and fix it. The first time this happened, we had just gotten back to our room and had a message on our machine saying that housekeeping noticed that one of the toilets wasn’t flushing properly and to call if we wanted maintenance to come and fix it. So what did we do? Naturally, we tried flushing the toilets. The one in the accessible bathroom overflowed everywhere and covered the bathroom floor in water. We called down to request that someone come and fix it and despite the fact that it was leaking everywhere, they said it would take about 30 minutes to get someone to our room (this was about 10pm). They did send someone up with a bunch of towels though!

OVERALL

I would definitely stay at the Polo Towers again. I think most of the bad elements were specific to our room and we probably would not have that same experience again. The proximity to the Miracle Mile Shops at Planet Hollywood was a bonus and the splash park was unbeatable for the kids. They started every day running around in there and had so much fun.

The hotel was clean and quiet and our room was huge considering what you would get at a normal hotel in Vegas. The two bedrooms worked out great and having two bathrooms and a kitchen was ideal. I think Polo Towers is a great option, particularly if travelling to Vegas as a family.

Embassy Suites by Hilton Mandalay Beach Hotel & Resort – Oxnard, California

Posted on May 23, 2016 by papawheelieblog

We stayed in room 9301 at the Embassy Suites in March of 2016 for one week. We booked this hotel knowing nothing about Oxnard, California other than that the hotel was right on the beach with some accessible pathways alongside the beach. When we arrived, we were pleasantly surprised by the overall accessibility of the hotel and surroundings.

THE GOOD

There were several different buildings at this hotel and our room was on the third floor of building number 9, which was just to the right side of the main lobby building.

View of Main Lobby Area

All of the rooms at this hotel are suites. In our room, we had two queen beds in a separate bedroom, two bathrooms (one with a wheel-in shower and built-in shower bench, wheel-under sink and toilet with grab bars), living room with a pull-out sofa and small kitchenette (microwave, mini-fridge, coffee maker and sink).

Two Queen Beds, Access to Deck Across From Far Bed

Main Area Bathroom Located by the Front Door – Not Accessible

Accessible Bathroom Attached to the Bedroom

Wheel-In-Shower With Shower Bench

Accessible Toilet Area

Pull-Out Sofa, Living Room Area and Access to Deck

Kitchenette

Front Door And Desk

Our room was a “resort view” room. We had a nice view of the pool and courtyard and could actually see the beach and ocean in the distance.

View From Our Room

View of the Main Pool from Our Room

View of Waterfall Near One of the Two Hot Tubs

Our room was cleaned every day by the time we got back from our morning activity except for once. The staff seemed very efficient and happy to help.

This hotel served free breakfast every morning until 10 am and free drinks and snacks every night between 5:30 pm and 7:30 pm. Breakfast was buffet-style with eggs, potatoes, pancakes, waffles, sausages, bacon, cereal, fruit, toast, yogurt and a selection of beverages. There was also a made-to-order section where you could order eggs or omelettes. The happy hour snacks consisted of nachos, veggies and party mix and the drinks consisted of alcoholic selections from the bar, punch and pop. Although the food wasn’t the best quality, it was plentiful and it made for an easy alternative to going out.

There was one large swimming pool and two large hot tubs at the hotel. The pool and one of the hot tubs were equipped with battery-powered pool lifts. We had no issue with the lifts and they seemed to work smoothly using a handheld remote.

Main Pool Lift

Hot Tub Lift

Turn On the Key and Use Remote to Operate Lift

There was direct beach access at the hotel. There was a gate in the back that led right to the sand and a long accessible pathway along the edge of the beach. If you turned right, it led you to a beautiful park with a large playground.

Beach Access at Back of Hotel

Paved Pathway Along the Beach

Amazing Playground for the Kids

There was an accessible pathway through the sand so that wheelchair users could get closer to the ocean. The beaches were extremely large and there were lots of sand dunes, so one would not be able to get to the water in a wheelchair but you would be able to get close enough to see over all of the dunes and to watch the waves roll in. There were picnic tables up near the end of the accessible pathway where you could sit and have a nice lunch or dinner on the beach if you wanted.

Accessible Pathway Towards the Ocean

Accessible Pathway Heading Towards Ocean

View From the Top of the Accessible Path Facing Away From the Ocean

Looking Towards The Ocean – The Picnic Tables Mark the End of the Accessible Path

Pacific Ocean – The Sand Was Extremely Soft Everywhere Except Right Along the Water’s Edge

In terms of its general location, this hotel was within walking distance of a number of beautiful harbours where you could look at fancy boats and beautiful homes. We also drove around and explored a number of shops, grocery stores and restaurants. There was a family-friendly restaurant close to the resort called Toppers that served some of the best pizza we have ever had.

One of Many Beautiful Harbours

We learned when we were there that Oxnard is surrounded by fruit farms. It’s quite something when you are driving there to see the miles and miles of strawberries and other produce growing right there.

For entertainment purposes, you can drive from Oxnard to Ventura in 5 minutes, Camarillo (where there is a HUGE premium outlet mall) in 23 minutes, Santa Monica (where there is a really fun pier with rides and food, etc.) in one hour and Solvang (which is a very cool Danish tourist town) in one and a half hours. We thought Oxnard was ideally located for fun day trips with the kids.

Santa Monica Pier – View From the Top of the Ferris Wheel

Santa Monica Pier

For those flying in to California, this hotel was about one and a half hours away from LAX. Do not be afraid to rent a car as the shuttle buses for the major rental companies are accessible and they will pick you up at the terminal and take you to the rental company. Most all major car rental companies will install hand controls in a rental car for you for free. (Little tip we learned – don’t pay for anything fancy as chances are good that no matter what you rent, you will end up with a Chevy Impala (or similar) and they will not refund you the difference. Apparently most companies can only install the hand controls in mid-sized cars.)

THE BAD

I really had to think about something bad to say about this hotel. All I could come up with was that the food was not amazing and it would not be somewhere I would recommend to someone travelling without kids. We were there during spring break, mind you, but this is not a peaceful adults-only type hotel. It is definitely geared towards hosting families.

THE UGLY

The only thing that was ugly in my view was the bird poop on our deck. We were on the top floor and there were wooden slats above our deck that the birds sat on. Every morning, the deck, the deck chairs and the deck table were covered in fresh bird droppings, which made the deck unusable.

Our Deck

Bird Droppings on Our Deck

OVERALL

Overall, we thought this hotel was great and that Oxnard in general was a total hidden gem for those in wheelchairs and for families. We tend not to go to the same place more than once but we both agreed that we would definitely return here in the future. We left feeling like there was still a lot more to see.

Home2 Suites by Hilton – Edmonton, Alberta

Posted on January 25, 2016 by papawheelieblog

We stayed in room 218 at the Home2 Suites by Hilton in January of 2016. We booked this hotel after reading good reviews about it online. It is advertised as an extended-stay hotel, but we were only there for two nights. It is just off 170th Street, so access to West Edmonton Mall from here would be very convenient.

Hallways

THE GOOD

This hotel was very clean and appeared new. Our room was fully-wheelchair accessible and was very spacious. There was a queen-sized bed and pull-out couch and ample room for two playpens. There was a curtain that could be pulled across the room to separate the bed from the couch, which would be really nice if you were sharing the room with a friend or an attendant.

Queen-Sized Bed

Pull-Out Couch (Not Overly Comfortable But Okay for One or Two Nights)

Curtain Separating Queen-Sized Bed and Couch

The bathroom was complete with a wheel-under sink, a wheel-in shower with fold-down shower bench, and one grab bar by the toilet. There was even a phone by the toilet for emergencies. The wheel-in shower had two shower heads, one handheld and one mounted on the wall like a normal shower.

Accessible Bathroom

Vanity

Wheel-Under Sink

Fold-Down Shower Bench and Hand-Held Shower Head

Wheel-In Shower

Toilet With Grab Bar and Phone

There was a kitchenette in the room which was stocked with dishes, cooking utensils and eating utensils. There was a full-sized fridge, microwave, dishwasher, toaster and a Keurig coffee machine. The sink in the kitchenette was also wheel-under.

Kitchenette

There was a desk with a table underneath that could be wheeled out if you were hosting company or if you preferred to eat dinner at a table. There was also a TV, in-room safe, iron, ironing board, and a small closet.

Desk Area

Closet Area

The hotel had a pool, which I understand will be accessible. They advised that they have a pool lift coming but that it had not yet arrived. There was a large sign in the pool area that said “Pool Lift” so I suspect this will be installed shortly. There was a large, accessible bathroom in the pool area.

Pool Area

There was a fitness facility on the main floor of the hotel, which could be accessed by someone in a wheelchair.

The hotel had a free breakfast every morning and free parking. There was also a coffee and hot chocolate station beside the front desk that was stocked 24 hours a day.

The staff here was pleasant and helpful. They were very nice upon check-in and the people helping during breakfast were very friendly.

Area of Refuge Assistance Sign at Every Exit Stairwell

THE BAD

Upon check-in we were told that cleaning on the weekends was only done upon request. They kindly asked if we would like to have our room cleaned on the Saturday morning and we said yes. After we returned to our hotel room on Saturday night, it had not been cleaned, which was a minor inconvenience.

The shampoo and body wash dispensers in the wheel-in shower are mounted on the wall. Unfortunately, they are mounted on the wall opposite the shower bench and no one sitting on the shower bench would be capable of reaching them.

Wheel-In Shower – Note the Location of the Shampoo (the Bench is Behind the Curtain)

The breakfast, while okay, was nothing special. They had cereal, toast, waffle makers, milk and yogurt. They also had some cold hard-boiled eggs and some other egg products that could be microwaved. It wasn’t terrible for a free breakfast, but don’t expect a breakfast buffet.

Breakfast Sitting Area (Not Overly Large)

This is Where the Breakfast Food is Served

This is Where the Breakfast Food Was Served

The pool area was quite nice with lots of chairs for sitting, a bathroom, showers and a nice, big pool. The unfortunate part was that there was no hot tub! I can never understand hotels that have pools but no hot tubs. On the plus side, the temperature wasn’t too bad and no one was ever in there! Both times that we went swimming, we had the entire pool to ourselves.

THE UGLY

There was nothing ugly about this hotel.

OVERALL

This was a clean, reasonably-priced option (about $130 a night) on the west side of Edmonton. Given its affiliation with the Hilton brand, you can see that they have complied with the requirements of the ADA when designing the accessibility features of this hotel.

Calgary Marriott Downtown Hotel – Calgary, Alberta

Posted on October 2, 2015 by papawheelieblog

This hotel is located in the downtown core at 110 9th Avenue SE. I stayed at this hotel many times as a child when it was operated under a different chain and I had fond memories of it, so we decided to stay here with our kids in September of 2015. The hotel recently completed a multi-million dollar renovation in the spring of 2015 so I thought now would be a good time to check it out.

THE GOOD

The location of this hotel was great – right across the street from the Calgary Tower and accessible to the Calgary Convention Centre and the Glenbow Museum. There were shops and restaurants nearby and you could easily walk to the LRT from this hotel.

The staff at the hotel, for the most part, was very pleasant and friendly.

The nightly rate at this hotel was very reasonable. We paid $130 for one night while many of the surrounding hotels go for about $200 a night.

There were blackout blinds in the room that were operated by pushing a button on the wall. Needless to say, the kids had fun pushing those buttons and watching the blinds go up and down.

View of the Room and the Blinds

When you swiped your card to get into the room, the door opened on its own. This is really nice for wheelchair users as you don’t have to try to manoeuver on the carpet to open the door. There was also a button on the inside that you could push to open the door when you leave the room – very convenient.

Button on Inside of Door

Visually, the decor of the hotel and the look of the rooms was appealing. The layout of the bathroom inside the room was good and there was a true wheel-under sink, a wheel-in shower with built-in bench and a toilet with one grab bar.

Wheel-Under Sink With Good Clearance

Toilet With Grab Bar

Wheel-In Shower With Built-In Shower Bench

Room Had a TV, Mini-Fridge, Iron, Ironing Board and In-Room Safe

View From Our Room – 3rd Floor

The hotel had a fitness room on the third floor that could be accessed by someone in a wheelchair (this was at the bottom of the steps that led up to the pool). There was an accessible bathroom outside of the fitness area.

Fitness Room – 3rd Floor

Free Weights – No other Accessible Equipment

Bathroom Located Outside of Fitness Area

THE BAD

Ok… get ready…

The accessible hotel room we stayed in on the third floor smelled like sewage. As soon as we walked in, the smell hit us like a ton of bricks. It seemed to emanate from the drain in the bathroom but, regardless of where it came from, it smelled disgusting and it was really difficult to ignore.

We requested two cribs when we booked this room and they told us it would be no problem. When we checked in, they told us they had no record of the request on the reservation and that they likely didn’t have any cribs available, let alone two of them. I told them that they would need to let me know because if they didn’t have cribs, we would have to stay elsewhere. The person checking us in assured me that they would find some cribs for us and bring them up to the room. By the time we got back to our room after dinner, there were still no cribs. We called down to the front desk and they again told us that they had no cribs. We told them they would need to find some or re-locate us to a different hotel and they again assured us that they would find some. At about 10:30 pm, waaaaaay past the kids’ bedtime, they brought two playpens from a hotel across the street (Hotel Le Germaine) and it took me and the staff member who brought them about 30 minutes to assemble them (the rails weren’t locking properly).

We checked out on a Sunday morning and the standard hotel check-out time was at noon. Starting at about 9 o’clock, housekeeping began knocking on our door asking what time we would be leaving. They knocked a total of 3 times between 9 and 10:30 asking when we would be gone before I finally told them that we would be there until we left and asked them to stop knocking on our door. Luckily we were already awake but I would have been really angry if that had been my one chance to sleep in.

There is no self-parking at this hotel. You can drive around and find a public parking lot or pay for the valet parking that is available at the hotel.

THE UGLY

And… it gets worse…

When I went to shower in our room, I noticed something all over the walls of the shower. I got in to take a closer look and – yep – it was hair! Long pieces of black hair left behind by the last hotel guest. If the housekeeping staff didn’t even see this it definitely makes you wonder what else in the room was not cleaned…

Not My Hair! Yuck!

The pool and fitness centre were located on the third floor. The pool was up a flight of stairs but there was a lift for wheelchair users for access to the pool area. We called the front desk from our room and they sent someone up to operate the lift.

Lift to Access Pool Area

When we got up to the pool area, I have to say, I was shocked by the condition of the pool. The entire swimming pool was covered with a slimy pool liner and there was about a 2-inch strip of grime along the waterline all the way around the pool.

View of the Pool

Here’s a Closer Look – Note the Grime Along the Waterline

The steps into the pool had obvious signs of mould on them.

These Are the Steps Leading into the Pool. Gross.

The kids wanted to go in, so I took them for a quick dip and I kept getting big chunks of hair stuck on my hands – disgusting!! I honestly felt like I was jeopardizing my health by being in that pool. The hot tub was better than the pool but it was difficult to enjoy the entire area given its state of repair.

Hot Tub

The front desk staff told us to call the emergency phone when we were ready to go back to our room and they would send someone up to operate the lift for us but – SURPRISE – the emergency phone at the pool area did not work. I had to walk down to the fitness centre to find a working telephone. If I hadn’t been there, my husband would have been pretty much screwed.

Trip Down the Stairs

As soon as we got to the hotel I started coughing, my nose was running and I was sneezing like crazy. I figured all of the travelling had finally caught up to me and that I was getting sick. Interestingly though, as soon as we left the hotel, I was completely fine – no sneezing, no runny nose, no coughing… Something at this hotel had a major effect on my allergies, which rarely flare up anymore. You could smell a lot of things in the air here between the sewer smell and some type of chemical smell which seemed to be coming out of the carpets. I have never stayed anywhere before where this was an issue but it is clearly an issue here. Anyone with allergies should beware!

OVERALL

I can sum up this hotel in one word – RUN!!! Multi-million dollar renovation or not, this still needs a ton of work and, in my opinion, it is not worth risking your health to stay here.

Days Inn & Suites – Strathmore, Alberta

Posted on September 26, 2015 by papawheelieblog

We have stayed at this hotel multiple times over the years and have found it to be a clean, comfortable and convenient choice. It is located at 400 Ranch Market on the southern side of Strathmore, just off of the Trans-Canada Highway (Highway 1). The hotel is right next to Walmart and a host of other shops and restaurants. Our latest stay at this hotel was in August of 2015.

THE GOOD

The wheelchair accessible rooms we have stayed in have always been located on the ground floor. They come with a king-sized bed, wheel-in shower with a portable shower bench, wheel-under sink (kind of) and a toilet with grab bars. The rooms also have a mini-fridge, microwave, iron and ironing board, tv, desk and a chair for lounging in.

King-Sized Bed

Toilet With Grab Bars

Wheel-In Shower with Portable Shower Bench

Wheel-Under Sink

Desk and Corner of Hotel-Supplied Crib

The room rate comes with an extensive free breakfast which includes hot breakfast options (eggs, bacon, etc.) as well as cereal, toast, muffins, fruit, yogurt, etc.

The hotel has a great pool and hot tub. There is also a waterslide in the pool area that is perfect for kids (young and old). The slide isn’t too fast, so even the little kids enjoy it. There is a large, shallow platform in one end of the pool for the really little ones to sit and splash around in.

There is ample parking at this hotel, with accessible parking spots located right beside the door.

THE BAD

The wheel-under sink in the accessible room is almost wheel-under. They had the right idea, but the bottom part of the sink is just a touch too low for my husband’s legs to get under. It might be okay for you if your chair is lower than his.

Low Clearance Under the Wheel-Under Sink

We have never had an issue requesting two cribs and getting them at this hotel, but the cribs they have are very small and they are hard metal. This is good for sanitary reasons (assuming they are wiped clean after each use) but they are not very comfortable for sleeping.

THE UGLY

I haven’t noticed anything ugly about this hotel.

OVERALL

Every time we have stayed here, we have found the staff to be pleasant and accommodating. The rooms are clean and relatively comfortable and the location is easy to access off of the highway. The price for one night is reasonable in the $130-$140 range. Considering that the room rate includes a great free breakfast and the hotel has a nice pool with hot tub and waterslide, this remains one of the best places to stay in Strathmore.

Banff Aspen Lodge – Banff, Alberta

Posted on July 10, 2015 by papawheelieblog

We stayed at this hotel in the summer of 2015 for one night. After researching a number of Banff hotels and asking questions about accessibility, this one seemed to be the most cost-effective option with the basic accessibility features that we needed for a one-night stay.

THE GOOD

The location of this hotel is excellent. It is right on Banff Avenue, which is the main street that most of the shops and restaurants are located on. It is about one block away from the beginning of the main shopping district. It is also one block away from a Safeway store, which is really convenient if you need to grab some food or, in our case, some children’s Tylenol.

Our room was located on the main floor, just off of the hot tub area.

Main Floor Wheelchair Accessible Room, Room 111

Our room was simple but clean. One of the nice things about the room was that there were two queen beds on different sides of the room, with the bathroom in the middle. It made the room seem very large and almost created two separate bedrooms. On the side with the patio door to the outside, there was ample room for two pack-and-play-style cribs, which the hotel supplied. Without the cribs in the room, there would be lots of space on this side for a wheelchair to move around.

Queen-Sized Bed on One Half of Room, Ample Room for Two Cribs

TV, Mini-Fridge, Dresser, Coffee Maker on One Half of Room

Queen Bed on Other Side of Room, Faces Another TV and Another Dresser

There was a grab bar by the toilet in the bathroom and the sink was wheel-under. Our room did not have a wheel-in shower. We were okay with the bathtub for the one night so I did not inquire as to whether they had a shower bench or whether other rooms had wheel-in showers.

Bathroom in Between Two Bedroom Areas

Bathtub with Grab Bar

Toilet With Grab Bar

Wheel-Under Sink Located Outside of the Bathroom, Mirror and Hair Dryer

The hotel did not have a pool but it did have two hot tubs, which were located in the central courtyard area of the hotel. The hot tub area was open to the sky, so there was quite a nice atmosphere in there. The hot tubs were very warm, but not so uncomfortable that the kids wouldn’t go in. One of the hot tubs faced a nice, outdoor fireplace. There was also a steam room and sauna located right beside the doors leading in to the hot tub area.

First Hot Tub Located in Outdoor Courtyard

Second Hot Tub Facing Outdoor Fireplace

One of the big advantages of this hotel was that the room rate came with a free breakfast. It wasn’t just a continental breakfast either! They had eggs, toast, bacon, cereal, muffins, yogurt, home-made granola, etc. The breakfast was served downstairs but there was an elevator on the main floor for access to the breakfast room.

Hallway Facing Lobby, Elevator on the Right to Go Downstairs to the Breakfast Room

Parking was included with our room rate as well and there was a small underground parking area and ample parking in the back (covered). We had no trouble finding an accessible stall and we had a very short walk to get inside from the outdoor parking area.

This hotel is not at all the same calibre as the Banff Springs or the Rimrock, but it was also much cheaper than those alternatives. On the weekend we stayed, the Rimrock quoted us $358 a night (with AMA) plus $18 for parking and no free breakfast. The Banff Aspen Lodge cost us $269 a night with free parking and a free breakfast.

THE BAD

The bathroom in our room was a little bit small. My husband did okay transferring on and off the toilet but he could definitely have used more room. We didn’t need a shower for the one night but I am always surprised when an “accessible” room has no wheel-in shower.

The steam room and sauna would not be accessible by wheelchair as the doors to those rooms were too narrow.

Doors to Sauna and Steam Room are too Narrow for a Wheelchair

The outdoor patio would not have been accessible by wheelchair as there was a large lip that a wheelchair would not have been able to manoeuver over.

The Patio Doors Open to the Street, There are Some Plants and Landscaping Separating the Patio Area and the Public Sidewalk

The breakfast room downstairs was accessible by using the elevator but the food was located down a couple of stairs. They had four tables on the main level where someone in a wheelchair could sit to eat. We sat on this level but I had to run up and down the stairs to get food for our table.

By far the worst thing for us was that we stayed at this hotel during a heat wave (30 plus degrees outside) and upon entering our room, we came to realize that the hotel did not have air conditioning! We wanted to sleep with the patio door open so badly but because we were on the ground floor facing the street, we thought this might not be a great idea.

Extra Fans Were Provided in the Closet, Along with In-Room Safe, Iron, Ironing Board and Hangars

THE UGLY

The only ugly thing about this hotel experience was that our room was so unbelievably hot. They supplied us with three fans, 1 of which worked and 2 of which were broken. We went to the front desk to ask if they could find us something else and they did locate a big fan for us (although it was dirty and looked to be about 20 years old).

OVERALL

Overall we were happy with this choice. The location couldn’t be beat and with the free parking and free breakfast, we felt it provided a good bang for our buck. If I had known in advance about the lack of air-conditioning, I might have requested an upper-level room with a patio door that I could leave open all night.

Holiday Inn Hotel and Suites Red Deer South – Red Deer, Alberta

Posted on February 28, 2015 by papawheelieblog

We stayed at this hotel for a family get-together in December of 2014. There are two Holiday Inns in Red Deer but this is the one located at 37471 Hwy 2 South, Red Deer, AB. It is visible from Highway 2. We stayed here with a group of twelve people, so we got a good feeling for what the various rooms were like and for what different people’s experiences were.

THE GOOD

This is a newer hotel and, in my opinion, is currently the best place to stay in Red Deer. The hotel is easy to access right off of Highway 2, whether you are coming from Edmonton or Calgary. There was ample free parking and check-in was a breeze. We had no issue getting the two cribs that we needed for our kids. We also had no issue getting rooms on the same floor as the rest of our family so that we could be close by.

Cribs Provided by Hotel

I understand that there are two fully-accessible rooms at this hotel. The accessible room we stayed in (room 303) was absolutely massive! There was a king-sized bed, a huge chair and ottoman, a desk, a dresser, a flat-screen TV, a mini-fridge, a microwave, a Keurig coffee machine, an iron and ironing board and a large accessible bathroom. The room itself had a huge living area with lots of space for the kids to run around and play.

Accessible Room – King-Sized Bed

Chair and Ottoman

Play Time!

In the bathroom, there were grab bars by the toilet, there was a wheel-under sink and there was a large wheel-in shower with grab bars and a portable shower bench. The floor in the bathroom was tiled and there was a drain in the middle of the floor in case you are like me and happen to soak the bathroom while showering.

Toilet With Grab Bars

Wheel-Under Sink

Wheel-In Shower

Portable Shower Bench

There is a wide variety of non-accessible rooms at this hotel as well. I have stayed here before with my niece and nephew in a room with bunk beds for the kids. One couple in our group got upgraded to a room with a jacuzzi and fireplace, which was very nice. The room with two queen beds is standard and pretty much exactly what you would expect from a traditional hotel room.

There was a large, warm pool at this hotel with a waterslide which was great for the kids and adults alike. There was a large hot tub as well with jets that could be turned on or off. The pool area was located on the main floor just off the lobby and it was accessible by wheelchair. There were stairs in the pool and the hot tub that a wheelchair user could bounce down on in order to ease into the water.

There is a 24-hour gym at this hotel that can be accessed in a wheelchair. It is mostly equipment but there is room to do some free weights (available in the gym) or exercise bands if you travel with those.

The restaurant at the hotel (same floor as the lobby area) was really amazing. It was called Boulevard Restaurant & Lounge and the food at lunch and dinner was very impressive. We learned when we were there that the chef at this restaurant has won awards for the food and it is not surprising when you see the presentation and experience the food for yourself. Prices range from about $10 to $17 per entrée. They have one area full of booths and another area of tables, so they can easily accommodate larger groups and they regularly served our party of 12 with no problems.

Kids eat free at this restaurant if you are staying in the hotel. You have to ask for coupons from the front desk that you present to the wait staff in order to get the free meals. The kids’ menu consisted of grilled cheese sandwiches, chicken fingers, pizza, burgers, mac and cheese or grilled chicken. Each meal came with a drink and a side of fruit, veggies or fries. For dinner the kids even got free ice cream. At breakfast, the kids were able to choose from yogurt and fruit, pancakes, eggs and bacon, or oatmeal and fruit. The portion sizes were quite substantial.

The hotel was very clean. There was not a single time I passed through the lobby that I did not see someone mopping. The pool maintenance staff checked and tested the hot tub every time we were in the pool and it appeared that the staff was really on top of the cleaning.

THE BAD

In terms of accessibility, the only bad thing was that the sink in the wheelchair accessible room was too deep. There was no foam on the bottom of the sink to provide a protective barrier either, so you would have to be very careful when using hot water not to burn your legs. We did mention this to the hotel and they indicated they would look into placing foam on the bottom of the sink.

The waterslide in the pool was very fast. And by very fast, I mean probably one of the fastest hotel pool slides I have ever been on. Some people liked it and it was too fast for others.

THE UGLY

There is nothing ugly about this hotel.

OVERALL

This is a nice, new hotel located in a very convenient spot just off the highway. I highly recommend this for a stay in Red Deer, whether you are in a wheelchair or not and whether you are travelling alone, as a couple or as a family.

Norwegian Epic – Norwegian Cruise Line

Posted on January 10, 2015 by papawheelieblog

We sailed on this boat for two weeks in October of 2010 when it was only a few months old. It was the third largest cruise ship in the world at that time, but has since been bumped down to the fourth largest cruise ship in the world (the top three all belong to Royal Caribbean).

Norwegian Epic

On our cruise, the ship left from the pier in Miami, Florida. The first week, we stopped in: Costa Maya, Mexico; Roatan, Honduras; and Cozumel, Mexico before heading back to Miami. The second week we stopped in: St. Maarten; St. Thomas, US Virgin Islands; and Nassau, Bahamas and then returned again to Miami. We had a balcony suite on the very back of the boat.

THE GOOD

The Norwegian Epic is a HUGE ship, which we thought was good because there were so many things to do. Once everyone got settled in, we didn’t notice that there were approximately 4000 people on board.

We stayed in a wheelchair accessible room at the very back of the boat. We wanted the back of the boat because we thought it would offer the best view. When sailing away from the ports, we got to take in all of the scenery and the views of the sunsets were out of this world.

Beautiful Views of the Sunsets from Our Room at the Back of the Boat

Our Room Was in the Middle Just Above the Big Rectangular Window

Our room was quite large compared to the non-accessible rooms on the boat. There was ample room to wheel around. The bed was a king-sized bed and it was very comfortable. The decor on this boat was very tasteful (some boats have a lot of crazy colours but this was very modern).

Wheelchair Accessible Room on Norwegian Epic

Wheelchair Accessible Balcony Suite at Back of the Boat

The balcony could easily be accessed in a wheelchair as they built a small wooden ramp on the outside to create a smooth transition.

Outside on Balcony – Small Ramp to Ease Transition

The bathroom in our room was very compact (as all of them are on the boat) but it had everything we needed. The shower and toilet were in a separate room of their own. The toilet came equipped with grab bars on all sides of the toilet (and behind) and a plastic, raised toilet seat. The shower was small but functional and had a built-in shower bench that folded up and out of the way when not in use. The shower controls could easily be accessed by someone sitting on the shower bench.

Toilet in Accessible Room on Norwegian Epic

Toilet in Wheelchair Accessible Room on Norwegian Epic

The sink was outside in the main area of the room, which was nice as it could be used even if someone was in the bathroom. It was small but it was wheel-under. The height of the counter was good for those in wheelchairs (although basin-type sinks can be trickier to use when you can’t stand over them).

Wheel-Under Sink

Those who have been on cruises before will know that cruise ships are a great way for those with mobility issues to travel. They are generally completely accessible and the Norwegian Epic is no different. Other than some of the activities on the boat (rock climbing wall, waterslides, etc.), there was no area of the ship that was not accessible. Even at the back of the boat, where the main elevators didn’t run, we located a wheelchair lift that gave us access to every level.

Wheelchair Lift at the Back of the Norwegian Epic

Wheelchair Lift

There were several pools and several hot tubs on this boat and one pool and one hot tub were equipped with a pool lift.

Pool With Lift

Hot Tub With Lift at the Back of the Boat

The other pools could be accessed by someone in a wheelchair if you felt comfortable bouncing down into the water. The other hot tubs could not be accessed as they were all raised and required the ability to navigate a number of stairs.

View of Additional Pools

Access Into Other Hot Tubs Was Via Stairs

Access Into Other Hot Tubs Required Ability to Navigate Stairs

The main areas of the Norwegian Epic were all accessible. Most cruise ships have very narrow hallways but, on this ship, they were not too bad. The only real problem we ran into navigating the hallways was trying to get around the housekeeping carts in the middle of the day.

Hallways

The buffet area was huge and could easily be navigated in a wheelchair.

Buffet Area

The food on the Norwegian Epic was amazing. Norwegian Cruise Line does freestyle cruising, which means you can eat whenever you want. The food at the buffet was exceptional and there was always a good selection available. A few of the specialty restaurants required reservations, but for the rest of the eating establishments, no reservations were required. The specialty restaurants not only had good food but they offered beautiful views. They were definitely worth experiencing. The food served on the Norwegian Epic was far better than anything we have experienced at an all-inclusive resort.

There were a lot of activities available on this boat. The evening entertainment included a magic show, comedy show, dinner theatre, dance party, the Blue Man Group show, impersonator show (Legends), movie night, sports night, etc. During the day, there were pool activities, waterslides, a rock climbing wall, ping pong, an arcade, a bowling alley, a basketball court, a climbing cage, etc. There was a huge gym on the boat, a walking/jogging track and a spa. Really, I wish we had had more days at sea so we could have spent more time exploring and relaxing on the boat.

Larger Rock Climbing Wall

Shorter Rock Climbing Wall

Waterslides

Basketball Court (This Was Taken on a Rainy Day. Most Days it Was Really Hot up There).

Video Arcade

Kiddie Pool Area and Waterpark

THE BAD

Although the size of the boat was a good thing for us, as we were on it for two weeks and we never got bored, it could be a bad thing if you have a hard time getting around. Cruise ships are primarily carpeted (with the exception of the pool deck and buffet area) and it can be really tiring wheeling down long hallways when you have to wheel on carpet. Given the size of this boat, you could be faced with having to make quite a trek to the buffet area or to one of the specialty restaurants depending on where you are coming from. This is something to keep in mind. Sometimes we went up to the pool deck to make our way to the other side of the boat just because it was easier and quicker to wheel across the floor on that deck.

There was a casino on this boat, which is a good thing for most people. We aren’t much into gambling so we don’t give it much thought either way. The only thing that did bother us was the smoke emanating from the casino at night. It was really strong on that floor and wafted up to the floor above it as well. They did make a real effort to use deodorizers and air purifiers but the smoke around the casino area was noticeable.

Casino

We had one unusual experience on this trip that has never happened to us before. While the boat was sailing, a bird flew into our room through the balcony door and we couldn’t get it out! It resulted in some hilarious antics on our part, and eventually we were able to help it find the door again, but we spent a few crazy hours ducking and diving and running around the room trying to convince it to go back outside.

Bird That Decided to Join Us in Our Room

For the second week of our cruise we had an issue with the heating and cooling system in our room. The ventilation system was continually blowing hot air. Given that the temperatures outside were extremely hot and humid, this got to be very uncomfortable. They tried multiple times to fix it and ended up having to order a part, which they were able to pick up at a port on our second last day on the boat.

By far, the worst part of this boat was the vibration and noise it made when it docked at the ports. I am not sure if this could only be heard or felt at the back of the boat, but we would be sleeping soundly early in the morning and when the ship began docking at a port (usually around 7am, but sometimes earlier) the whole room would start to shake and the boat would make a horrible noise. It was so unbelievably loud that it was impossible to sleep. We are not morning people at all and every day that we were not at sea, we could count on this rude awakening.

THE UGLY

We had a really strange room steward for the two weeks that we were on the boat. When he noticed that my husband’s tires were leaving marks on the new carpets in the room, he taped white plastic all over the carpet with duct tape to help protect it. He seemed much more concerned about the cleanliness of the carpet than about how crazy it looked or how it would make my husband feel. I am sure he was trying to avoid having to shampoo the carpets at the end of our stay, which was totally understandable, but when we came back to our room and saw the plastic everywhere it kind of made us feel like we were in a contamination zone.

THE PORTS

If you go on this same itinerary, you might want to know a little bit about the accessibility at the ports.

Costa Maya – There was very little to see at the stop in Costa Maya and it was insanely hot there. There were some shops right at the port where we wandered around but they had the usual souvenirs. You would have to look for an accessible excursion here if you wanted to see something interesting.

Roatan – Roatan was relatively accessible, however, we felt pretty unsafe walking around there. We left the shopping area at the pier as we wanted to find some local crafts, but after walking through several dark, back-alley shops and being followed and harassed by small children needing money, we made a quick exit back to the boat.

Cozumel – Cozumel was great for accessibility and it was a fun stop. We had a really good day there walking around and were able to see lots of different places and do a ton of shopping for family back at home.

St. Maarten – St. Maarten was fairly inaccessible. We were able to get on a water taxi to the downtown area so that we could walk around a little bit but there was a lot of cobblestone, very narrow sidewalks and a lot of uneven pavement.

St. Thomas – We were unable to get any form of accessible transportation in St. Thomas or find anyone willing to take us on a tour so we spent the day wandering around the shops at the port. There were quite a few shops there, but nothing overly exciting.

Nassau – We were not able to find a wheelchair accessible cab in Nassau but the cab drivers were all willing to help carry my husband into their vans. We took a cab over to Atlantis and walked around there for most of the day. Beware that it is crazy expensive there but it was fun to see. We also explored the straw market in Nassau, which was a little tough to navigate in the wheelchair due to narrow aisles, but it was a good place to shop and chat with local people.

Miami – Miami was very accessible. We took a cab to South Beach and enjoyed walking up and down Ocean Drive. We were surprised to find that there were mats laid out along the beach for wheelchair access and there were beach chairs available at the Beach Patrol Office. We wished we had had more time there so we could have spent more time on this beautiful beach.

Wheelchair Beach Access in Southbeach, Miami

OVERALL

For wheelchair users, you can’t go wrong on a cruise. It is a great way to see more of the world with very little hassle. No matter how inaccessible the various ports might be, you always get to go back to your room at night and you know that you have what you need there.

The real luxury of a cruise is that no matter what type of vacation you like to have, whether you like to be busy and see everything and try every activity or whether you like to sit on a lounge chair in the sun sipping on drinks all day long, you can do it on a cruise. There is truly something for everyone.

Sandals Royal Caribbean Resort and Private Island – Montego Bay, Jamaica

Posted on October 27, 2014 by papawheelieblog

We stayed in a wheelchair accessible, swim-up room at this resort in 2009. We had never stayed in Jamaica before so this was our first experience with the wonderful people there. We ended up at this resort because we really wanted to try a swim-up room. My husband really liked the idea of being able to transfer into the pool in the privacy of our own patio and this turned out to be the perfect thing for us.

Swim-Up Rooms At Night

THE GOOD

The resort itself was mostly wheelchair accessible. Our room was very beautiful and you could wheel right out onto the deck through the patio doors. The patio was a really peaceful area where we had breakfast many mornings and sat and read our books.

Interior of Wheelchair Accessible Swim-Up Room

Wheelchair Accessible Threshold from Inside to Outside

Because the pool was right there, we could sit with our feet in the water, sit on the stairs or go right in for a swim and then come back and lay down on the patio. The pool that ran in front of the swim-up rooms was only used by the people staying in those rooms, so it was very quiet and very peaceful.

It Was Easy to Bump Down Into the Water in the Privacy of Our Patio

Steps from our Patio into Swim-Up Pool. The Lounge Chairs Could Easily Be Moved Around.

Very Peaceful Pool Outside of Swim-Up Rooms

The bathroom in our room was very spatious. One of my frequent complaints is that wheelchair accessible rooms almost never come with a wheel-in shower AND a bath tub, but this one came with both! The bath-tub was a huge, jetted tub and it was perfect for relaxation.

Beautiful Jetted Tub

The toilet area in the bathroom was very accessible. The toilet was ready to go with a plastic toilet seat and grab bars both behind and beside the toilet.

Accessible Toilet With Grab Bars

Our room, because it was one of the swim-up rooms, came with the butler service. We felt very weird about that at first, but we ended up having two girls as butlers who rotated their shifts. They were so adorable and took amazing care of us. They would bring us our favourite drinks when we were sitting on the patio, they would reserve chairs for us on the beach, they made all of our restaurant reservations for us and walked us to dinner every night to ensure that we wouldn’t have to wait in line. They brought us snacks to our room every day and stocked our fridge with whatever we wanted. When we didn’t feel like going out for breakfast, they would bring whatever we wanted to our room and set it up for us on the patio.

Breakfast on the Patio

When my husband needed help going somewhere or getting into the ocean, they called all the big men on staff to come and carry him around. They were just so cute and they made our stay extremely relaxing and stress-free. If you are in a wheelchair or have other mobility issues, you should definitely consider paying for a butler suite as you will have access to help whenever you need it. These rooms are also larger and will give you more room to move around in.

Interior of Wheelchair Accessible Room

The beach at this resort was great as you could wheel straight on to it and the sand was pretty well-packed so you didn’t immediately sink into the sand. The resort did have a beach chair on site that we used to push my husband across the sand and into the water. The staff was really great about helping me get him in and out of the ocean. They were happy to carry him in and stand by for a signal indicating that he was ready to get out.

View From Our Beach Chairs

The fitness facility/spa was not accessible but they built a ramp for us so that we would be able to use it. The gym was quite large and there was a nice variety of equipment in there. We signed up for couples massages at the spa even though the room for them was down a flight of stairs. They helped us get down and back up the stairs without any trouble and getting onto the massage table wasn’t too difficult (and the massage therapists were amazing).

The majority of the restaurants were wheelchair accessible. The French restaurant had a small step down into the restaurant, which could be quite easily navigated by someone who could navigate a small curb. There was a restaurant located on a private island as well. We had to get there in a boat which was not accessible, but the staff was more than happy to carry my husband on and off. We also found out, quite by accident, that the private island had a nude beach.

Private Island

There was live music and entertainment at the resort every night. There was a barbecue on the beach one night and a buffet at the resort one night with a huge chocolate fondue fountain. The entertainment crew was very energetic and really wanted everyone to have a great time. My husband mentioned to them one night how much he loved the music and the next night, they showed up with a bunch of CDs for him full of Soca and Reggae music.

I really can’t tell you how incredible the staff was at this resort. As an example, my husband popped a tire one afternoon on a piece of glass and someone was right there helping him into a replacement chair for the day. When they didn’t have the right glue to patch the tire on-site, one of the staff members told us he was driving it to the airport to get the right glue to patch it. When he brought it back, it was as good as new and when we offered to pay him for it, he absolutely refused to accept anything.

THE BAD

Initially when we arrived, they tried to put us in a totally inaccessible room which was not what we booked and which would not have worked for us whatsoever. After about 5 hours of waiting, some phone calls back and forth with our travel agent and supposedly moving 2 other couples into different rooms, they moved us into the wheelchair accessible, swim-up room that we had booked. The staff was very apologetic about it and very easy to deal with but having a mix-up with your room never gets your vacation off to a good start. It is probably a good idea to call and confirm your room before you head out.

In terms of accessibility, be aware that the sink in the bathroom wasn’t quite wheel-under. They tried, but the vanity was too low and you couldn’t quite fit your knees underneath.

Not Quite a Wheel-Under Sink

The shower was a wheel-in shower with one awkwardly-placed grab bar. They provided us with a shower bench, which actually broke as soon as my husband transferred onto it. There was a built-in shower bench, but it was too far from the shower controls for someone sitting on the bench to reach. It would be ok if someone was with you who could turn the water on and off and angle the shower head, but it was pretty inconvenient.

Wheel-In Shower with Portable Shower Bench

Buit-In Shower Bench is a Long, Long Way From the Shower Controls

Be aware that the bed was so high that anyone in a chair would have extreme difficulty getting into it. We mentioned this to the resort and they ended up building my husband a platform and bringing it to the room. They took a bunch of measurements of his chair and then showed up with this platform later in the day, all sanded and painted and ready to go.

Platform They Built so Wheelchair User Could Get Into the Bed

In terms of food, it was just so-so. It wasn’t bad but don’t expect to have the best food of your life. The room service food left a lot to be desired, but it was available and arrived fairly quickly. The restaurants requiring reservations were definitely the best bet in terms of quality and flavour. The French restaurant had nothing vegetarian on the menu but the chef came out to talk to me about what I might like and I ended up having the best meal of the week there.

The transportation to and from the airport was not wheelchair accessible. We had to book our own transportation (however, after we asked, the resort did agree to cover the cost). The transportation to and from the other Sandals resorts was also not accessible. We did get over to Sandals Montego Bay one night to check it out (by asking some people to carry my husband into the van) and found it to be completely inaccessible. There were stairs everywhere and we couldn’t even access one of the restaurants.

THE UGLY

The mosquitoes drove us absolutely insane! The staff went around the resort every afternoon with smoke machines trying to get rid of them but the mosquitoes were so, so bad. I had to buy a big can of OFF from the gift shop and practically bathe myself in it. We came home absolutely covered in mosquito bites.

OVERALL

The bottom line is that this resort is not perfect, but few places ever are. The one thing you will never be able to beat about Jamaica is the hospitality of the people and the relaxed atmosphere. Nothing in Jamaica ever feels rushed. It is a wonderful place to go if you need some SERIOUS relaxation. We still talk about how this was the most relaxing week of our lives.

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Rancho Mirage, California (Palm Springs) – Westin Mission Hills Resort Villas

Posted on October 18, 2014 by papawheelieblog

We stayed in a one bedroom, one bathroom villa at this resort for a week in 2010. We had never been to Palm Springs before but had heard good things about the shopping. We booked this place without knowing anything about it, just hoping it would be okay, and we were very happy with what we saw when we arrived.

THE GOOD

If you are looking for wheelchair accessible accommodations in Palm Springs, there are probably lots of nice places to choose from. We chose the Westin and found it really exceeded our expectations. The unit we stayed in was unit 3819, a non-smoking unit on the main floor. There was parking for our rental car right outside of our unit.

We entered the unit into the kitchen but there was a stackable washer and dryer just inside the doorway off to the side (super convenient!). The kitchen was accessible, complete with a wheel-under sink, and had a fridge, dishwasher, stove and microwave.

Accessible Kitchen

Wheel-Under Sink in the Kitchen

The kitchen led into the dining room area, where there was a table that seated six people. It wasn’t a huge space, but it was big enough that a wheelchair could get around the table and the table was high enough that a wheelchair could get underneath.

Dining Room Area

The living room area was beside the dining room. It had lots of seating, a TV and a fireplace. The couch in the living room was a pull-out sofa, so this room could sleep four if two people wanted to use the sofa bed.

View of Living Area from the Door

Living Room and Fireplace

The living room patio doors opened out onto the private deck area. There was a patio table with chairs and a barbecue outside on the deck. The bedroom also had patio doors that opened out onto the deck. Both sets of doors in the below picture were connected to our unit.

Outside View of our Main Floor Unit

View From Our Patio

The bedroom was comfortable and a good size. There was a king-sized bed, a TV and a fireplace in the bedroom. There was also a large closet next to the door that has lowered railings for ease of use.

Bedroom with King-Sized Bed

Closet in Bedroom with Lowered Railing

The bathroom in this unit was really something. I always love places that have both a wheel-in shower and a bathtub and this one had both and both were nice! The wheel-in shower had a built-in shower bench which was close enough to the controls that a wheelchair user could use them on their own.

Wheel-In Shower with Built-in Shower Bench

The jetted bathtub was huge and one nice feature is that you could watch TV from the bathtub if you opened up the shutters in between the bathtub and the bedroom.

View From the Bathtub

There were two wheel-under sinks in the bathroom and a toilet with two grab bars. The mirror over the counter was the perfect height for wheelchair users and able-bodied users. Overall this bathroom was perfectly equipped for wheelchair accessibility.

Two Wheel-Under Sinks and Bathtub

Toilet with Grab Bars

The outside grounds at this resort were really beautiful and well-maintained. Everything was green and there were fountains and little ducks everywhere. The pathways around the resort were all paved and easy to wheel on. There were a few wooden bridges that went over top of the water areas, but they were flat bridges and could be easily navigated in a wheelchair.

Beautiful Fountains Everywhere

Beautifully Manicured Grounds

The pool area was large and we found it easy to find a spot to sit in the shade. There was a pool lift at the pool. We didn’t make use of it, but we did see it and if you look in the back of the middle of the below picture, you might be able to see it. There was a really cool hot-tub area here too hidden inside some rocks and we made use of that even though there was no lift for the hot tub. We asked for help to get in and out and the other guests were more than happy to assist.

Relaxing Pool Area – With Pool Lift

While in Palm Springs, we took in the shopping at the outlet mall (Desert Hills Premium Outlets) and in the El Paseo Shopping District. Both areas were accessible and easy to get around in. The outlet mall is absolutely massive, so do take note of where the washrooms are as there aren’t that many and they seem hard to find when you need them. El Paseo was fun to walk around in but is very expensive.

We also took in the Palm Springs Street Fair or VillageFest, which takes place every Thursday night. There was a ton of food, artwork, crafts and entertainment and it was a fun atmosphere. This is definitely worth doing in order to see a lot in a short amount of time.

I also have to mention that we ate at a Mexican restaurant called La Casita, which was arguably some of the best Mexican food we have ever had. The decor leaves a lot to be desired, but the food is amazing. This place is definitely worth looking up if you are in the area.

THE BAD

We had never been to Palm Springs before and had no idea what to expect. Now, having been there, I feel like there isn’t a lot to do there other than shopping and golf. The outlet mall is good but it is really too large to explore in one day. There are definitely some deals to be had, but trying to see it all is pretty exhausting.

We don’t golf, so we failed to appreciate the beauty of the multitude of golf courses here.

There aren’t a lot of restaurants or shops close by to this resort. You definitely need to have a rental car if you are staying here. There is a restaurant by the pool at the resort but it is only open select hours and the food is just so-so. You will find lots of restaurants and grocery stores in Palm Springs, but you will need to drive there.

The location of this resort is very quiet, but it isn’t right in Palm Springs. It is about a 15 minute drive from the airport and from downtown Palm Springs. It takes about 30 minutes to drive to the outlet mall, although it’s a very easy highway drive to get there.

Wide Highway on the Way to the Outlet Mall

Wind Turbines All Along Highway

THE UGLY

There was nothing ugly about this resort.

OVERALL

Overall, this resort is a beautiful, wheelchair accessible place to escape to. If you enjoy shopping, golfing or gambling, there are lots of attractions here to keep you occupied. Otherwise, you can take in the scenery, relax by the pool, enjoy the hot temperatures and try some good local restaurants.

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Papa Wheelie

Travelling the World on Wheels

Tag Archives: accessibility

Polo Towers – Las Vegas, Nevada

Embassy Suites by Hilton Mandalay Beach Hotel & Resort – Oxnard, California

Home2 Suites by Hilton – Edmonton, Alberta

Calgary Marriott Downtown Hotel – Calgary, Alberta

Days Inn & Suites – Strathmore, Alberta

Banff Aspen Lodge – Banff, Alberta

Holiday Inn Hotel and Suites Red Deer South – Red Deer, Alberta

Norwegian Epic – Norwegian Cruise Line

Sandals Royal Caribbean Resort and Private Island – Montego Bay, Jamaica

Rancho Mirage, California (Palm Springs) – Westin Mission Hills Resort Villas

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