We stayed at The Grand Okanagan for 5 nights in April of 2017. Kelowna is one of our favourite places as it is beautiful, the weather is usually great and there are lots of things to see and do there. I have stayed at this Resort many times before but this was our first time staying there as a family.
You know the saying, “You get what you pay for?” Well, this is usually true of hotels, and The Grand is no exception. The room rates aren’t cheap; they ranged between $250 and $300 per night when we stayed there. But from the moment we checked in, we felt like guests. The bell staff at the front of the hotel was absolutely amazing. They helped us with our bags, carried everything to our room, chatted with us about things to see and do, and within a few minutes of settling in, they brought presents up to the room for the kids. During our stay, they also brought us a card and offered us a complimentary movie complete with popcorn delivered to our door. We ran into one of the staff members downtown on her day off and she stopped on her bike to say hello and see how we were doing. The level of service we experienced at this hotel was way above average.
Our room was on the second floor of the hotel side (there is also a timeshare side). The room itself was pretty basic but the bathroom was huge. There was a wheel-in shower with built-in shower bench, wheel-under sink and toilet with grab bars. There was a massive turning radius in the bathroom!
The location of the Grand is amazing. It is on Water Street, which is a very popular area. In one direction, you can take a short walk to downtown, passing by a huge Cactus Club and the Kelowna Yacht Club. In the other direction, you can walk along a beautiful boardwalk around the lagoons. There is a very peaceful nature reserve not far from the boardwalk as well. Across the street is the Kelowna Art Gallery and a block away is the public library.
The Grand has a spa, large fitness facility and indoor/outdoor pool. There was a hot tub inside and a small hot tub outside as well. There was no pool lift but the pool area, both inside and out was accessible.
Kelowna is great for couples and families alike. There is a lively nightlife in Kelowna in the summertime for those looking to go out. For those with little kids, like us, there is a great playground and splash park in the Kelowna City Park downtown. You can also spend time walking along the beach and splashing in Lake Okanagan. Although some of the playgrounds have pea gravel, the splash park is cement and the pathways are all easy to navigate in a wheelchair.
There are loads of fun things to see and do in the City of Kelowna itself. There are lots of great places to walk, restaurants to try and lots of shops to explore. One of the highlights for our family was a place called “Jump 2 It” that houses a bunch of giant bouncy castles. The kids bounced around in there for hours! It was immaculately clean, free for the adults to get in and they allowed outside food and drinks, so I thought it was a good find.
Our room location in the hotel wasn’t great. We were right outside of the elevator bank on the second floor and just to the left of a walkway between the timeshare part and the hotel part. We could hear the elevator dinging all night long in addition to staff members hauling laundry carts and people talking in the hallway. It likely would have been a lot quieter on a higher floor.
Parking at the Grand was an extra $20 a night. They had a covered parkade but there were several handicap parking stalls right outside the main entrance, so we parked there. We had to leave the keys with the valet people in case they needed the spots in an emergency, but it made it easier for us to come and go. The extra costs do, however, have a way of adding up.
The Grand does not have any on-site laundry machines for guest use. We had to drive to a laundromat to wash our clothes.
While we were there, the hotel shut down the indoor pool and the indoor hot tub for maintenance. I appreciate that things have to be fixed up from time to time, but the sign said it was scheduled maintenance and no one gave us a heads up about this when we called to book. We were there at a time of year when the outside temperature was still pretty chilly so swimming in the outdoor pool was not an inviting option.
There is nothing ugly about The Grand.
Overall, this is a great place to stay in Kelowna. It has everything you could want on site: pools, hot tubs, spa, fitness centre, bar, restaurant, shops, hair salon, casino, etc. and it is surrounded by beautiful scenery. The location is ideal for people who like to be close to everything.
The staff here really go out of their way to make you feel welcome and to make sure that you have an excellent stay. When I mentioned the noise and the inconvenience of the closed pool upon checkout, they waived the cost of our parking for the entire stay, which saved us at least $100. The focus on hospitality is very apparent here and it makes for an above-average guest experience.