Delta Hotels by Marriott Grand Okanagan Resort – Kelowna, British Columbia

We stayed at The Grand Okanagan for 5 nights in April of 2017. Kelowna is one of our favourite places as it is beautiful, the weather is usually great and there are lots of things to see and do there. I have stayed at this Resort many times before but this was our first time staying there as a family.

THE GOOD

You know the saying, “You get what you pay for?” Well, this is usually true of hotels, and The Grand is no exception. The room rates aren’t cheap; they ranged between $250 and $300 per night when we stayed there. But from the moment we checked in, we felt like guests. The bell staff at the front of the hotel was absolutely amazing. They helped us with our bags, carried everything to our room, chatted with us about things to see and do, and within a few minutes of settling in, they brought presents up to the room for the kids. During our stay, they also brought us a card and offered us a complimentary movie complete with popcorn delivered to our door. We ran into one of the staff members downtown on her day off and she stopped on her bike to say hello and see how we were doing. The level of service we experienced at this hotel was way above average.

Our room was on the second floor of the hotel side (there is also a timeshare side). The room itself was pretty basic but the bathroom was huge. There was a wheel-in shower with built-in shower bench, wheel-under sink and toilet with grab bars. There was a massive turning radius in the bathroom!

The location of the Grand is amazing. It is on Water Street, which is a very popular area. In one direction, you can take a short walk to downtown, passing by a huge Cactus Club and the Kelowna Yacht Club. In the other direction, you can walk along a beautiful boardwalk around the lagoons. There is a very peaceful nature reserve not far from the boardwalk as well. Across the street is the Kelowna Art Gallery and a block away is the public library. 

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Cactus Club and Kelowna Yacht Club with The Grand in the Background

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Beautiful Boardwalk

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Nature Reserve

The Grand has a spa, large fitness facility and indoor/outdoor pool. There was a hot tub inside and a small hot tub outside as well. There was no pool lift but the pool area, both inside and out was accessible.

Kelowna is great for couples and families alike. There is a lively nightlife in Kelowna in the summertime for those looking to go out. For those with little kids, like us, there is a great playground and splash park in the Kelowna City Park downtown. You can also spend time walking along the beach and splashing in Lake Okanagan. Although some of the playgrounds have pea gravel, the splash park is cement and the pathways are all easy to navigate in a wheelchair. 

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Playground in Kelowna City Park

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Sandy Beaches Alongside Kelowna City Park

There are loads of fun things to see and do in the City of Kelowna itself. There are lots of great places to walk, restaurants to try and lots of shops to explore. One of the highlights for our family was a place called “Jump 2 It” that houses a bunch of giant bouncy castles. The kids bounced around in there for hours! It was immaculately clean, free for the adults to get in and they allowed outside food and drinks, so I thought it was a good find. 

THE BAD

Our room location in the hotel wasn’t great. We were right outside of the elevator bank on the second floor and just to the left of a walkway between the timeshare part and the hotel part. We could hear the elevator dinging all night long in addition to staff members hauling laundry carts and people talking in the hallway. It likely would have been a lot quieter on a higher floor.

Parking at the Grand was an extra $20 a night. They had a covered parkade but there were several handicap parking stalls right outside the main entrance, so we parked there. We had to leave the keys with the valet people in case they needed the spots in an emergency, but it made it easier for us to come and go. The extra costs do, however, have a way of adding up.

The Grand does not have any on-site laundry machines for guest use. We had to drive to a laundromat to wash our clothes. 

While we were there, the hotel shut down the indoor pool and the indoor hot tub for maintenance. I appreciate that things have to be fixed up from time to time, but the sign said it was scheduled maintenance and no one gave us a heads up about this when we called to book. We were there at a time of year when the outside temperature was still pretty chilly so swimming in the outdoor pool was not an inviting option. 

THE UGLY

There is nothing ugly about The Grand. 

OVERALL

Overall, this is a great place to stay in Kelowna. It has everything you could want on site: pools, hot tubs, spa, fitness centre, bar, restaurant, shops, hair salon, casino, etc. and it is surrounded by beautiful scenery. The location is ideal for people who like to be close to everything. 

The staff here really go out of their way to make you feel welcome and to make sure that you have an excellent stay. When I mentioned the noise and the inconvenience of the closed pool upon checkout, they waived the cost of our parking for the entire stay, which saved us at least $100. The focus on hospitality is very apparent here and it makes for an above-average guest experience.  

Fairmont Hot Springs Resort – Fairmont, British Columbia

We stayed at the Fairmont Hot Springs Resort for 2 nights in April of 2017. It took us about 3.5 hours to drive there from Calgary (we stopped for a nice lunch in Radium). The drive is very scenic and there are a number of beautiful stops along the way. 

THE GOOD

I had extremely low expectations of our room at this Resort as when I called to book it, they told me they only had one accessible room and that it had absolutely no view. They said the windows faced a rooftop and because of the terrible view it was in their “economy” room category at a rate of $100 a night. I decided we might as well try it as I couldn’t locate any other accessible options in Fairmont. 

When we arrived and had a look around, we were very pleasantly surprised! The room (number 566) was rustic, but spacious; it had a queen-sized bed and a single bed. It took us a while to figure out, but the single bed was actually adjustable so you could raise the head or feet of the bed using a remote. The kids had a blast with that!

The bathroom was large with a wheel-under sink, toilet with grab bars and a bathtub with a built-in bench. 

There was a very peaceful indoor hot tub and steam room area on the lower floor of the Resort that was accessible by wheelchair. To get to the outdoor pool, you had to go up a long, indoor ramp to get to the door that led outside. The ramp was a bit steep, but not impossible. The outdoor soaking pool was for hotel guests only. It was spacious and the view of the sunset and nearby scenery from there was really breathtaking. 

Access to the Fairmont Hot Springs, Canada’s largest natural hot springs, was just a little further down the pathway from the guest pool. The Hot Springs are open to the public but, if you are staying at the Hot Springs Resort, you can access them for free.

Wheelchair accessibility to get into the Hot Springs was questionable. There was a gate that you could go through at the top but then you would have to traverse down a large, grassy hill to get to the Hot Springs level. The men’s changeroom was accessible at the top but the women’s changeroom was down a set of stairs. Getting back up the hill after your swim would also be a major challenge. Can you imagine trying to wheel up a grassy hill soaking wet and in your swimsuit? Um, no thanks. They could definitely do some work on the accessibility of the public Hot Springs. 

This Resort had three or four food establishments to choose from and we were able to find decent food without any issues. 

The Resort provided amazingly soft bathrobes in each room. I loved the robes so much, I almost bought one for myself at the swim shop. Speaking of the swim shop, it was located adjacent to the entrance to the Hot Springs and its claim to fame is that it holds Western Canada’s largest collection of swimwear. 

THE BAD

From the bathroom pictures, above, you may have noticed how far the bench is away from the taps and shower head. It would be extremely difficult for anyone sitting on the bench to use this shower without help.

As I alluded to earlier, the view from the accessible room wasn’t great. We had 2 small windows that overlooked a rooftop. We didn’t spend much time in our room, however, so I felt it was a non-issue. 

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The Resort has a lot of stairs as there are two wings connected by a central lobby/reception area. Once we got used to where we were going and where the elevators were, it was less of an issue but we couldn’t check in at reception and then head to our room because the only way to get there inside required going up the stairs. We had to go outside, up the hill and then inside a different door. This is a relatively minor hassle in the summer but it would be a major issue in the winter. 

THE UGLY

Ugh – I will never forget this hotel stay as one of our kids injured his finger pretty badly in the bathroom door in our room. When we called the front desk to ask where the nearest hospital was, they sent one of their ski patrol personnel to our room in less than a minute. She arrived with her complete medical bag, bandaged his finger securely and gave us directions to the hospital in Invermere (about 25 minutes away). I was extremely grateful that they had someone on staff that could attend to him immediately and give us proper instructions, but the thought of it still makes me sick to my stomach. None of this had anything to do with the Resort of course but, for me, this was the only ugly part of our stay in Fairmont. 

OVERALL

This Resort is a great mountain getaway for anyone looking for a relaxing place to stay. Fairmont is pretty hilly, so be prepared for a really good workout if you are wheeling or walking outdoors. It is worth it to go out and explore as you’ll be able to take in the beautiful mountain views. If you enjoy golfing, there are several popular golf courses located in Fairmont as well.

The price of the accessible room here was really reasonable, I thought, especially considering that it included free access to the Hot Springs. I look forward to going back to Fairmont sometime soon!

Holiday Inn & Suites – Osoyoos, British Columbia

We stayed at the Holiday Inn & Suites in Osoyoos, BC for 5 nights in April of 2017. This was our first trip to Osoyoos as a family and we picked this hotel largely because all of the other hotels I called in Osoyoos were booked solid. They all told me the same thing – Osoyoos gets a number of snowbirds that rent out the hotel rooms on a monthly basis through the winter and they don’t go home until the end of April. Apparently the wheelchair accessible rooms get booked up by people looking to escape the winter weather elsewhere in Canada. This isn’t too surprising given that the daytime average temperatures are higher in Osoyoos than anywhere else in Canada. The winters are shorter and milder and spring arrives earlier than in other parts of the Okanagan. If I could afford it, I would spend my winters in Osoyoos too!

THE GOOD

The Holiday Inn & Suites is located in one of the best spots in Osoyoos. It is right on a peninsula in the middle of Osoyoos Lake. There is a small private beach area in the back of the hotel and it is an easy walk to the larger public beach (Gyro Beach) and the downtown area. 

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Our room rate for the accessible room with a wheel-in shower was $158.95 per night. The room was really well-appointed for a family. It came with two queen-sized beds in a separate bedroom, a large accessible bathroom with wheel-under sink, wheel-in shower (with built-in bench) and a toilet with grab bars.

Bedroom

The rest of the room had a very large living space with a full-sized kitchen, dining area and living room with couches and a TV.

There was a large balcony off of the living room which made for a nice spot to sit at the end of the day. 

There was free laundry available at the end of one of the hallways. The hotel also had a restaurant with a beautiful view overlooking the water. 

There was a pool, hot tub and fitness room located on the main floor. There was a large, accessible washroom located in the pool area. 

Our nightly rate included free, underground parking. 

THE BAD

This hotel is clearly not one of the finer properties in Osoyoos. It served its purpose, however, it is outdated, dirty and looks run down. It was probably in its prime 30 years ago. 

The wheel-in shower in our room had a built-in plastic shower bench. However, the bench was really far from the taps and it would be a challenge to stay on the slippery bench while trying to reach the taps. If you have mobility challenges, you may require help with this shower. 

The hotel had a pool and hot tub, however the pool wasn’t functioning for the first 3 days of our stay due to an issue with the pump. Also, every time I went to the pool area with the kids I had to go to the front desk to ask for towels as they weren’t stocked on the racks near the pool. They would often give me 2 towels for the three of us, which I found strange. 

When we checked in, they gave us “kids eat free” coupons for the restaurant. Apparently these coupons can only be used to order food off of the kids’ menu and when we ate at the hotel’s restaurant, we were told that they didn’t have a kids’ menu. 

THE UGLY

The hallways and common areas in the hotel smelled very strongly of curry and other combinations of food and grease. 

OVERALL 

Although the hotel itself wasn’t amazing, the location of this hotel was great. The view from the balcony was really beautiful and it was a very short walk to the public beach area and downtown. We were able to walk everywhere once we arrived. 

Some highlights of our stay in Osoyoos included the Desert Model Railroad (www.osoyoosrailroad.com) and the Rattlesnake Canyon Theme Park (www.rattlesnakecanyon.ca). The town also did an amazing family oriented celebration for Easter, complete with an Easter Egg Hunt, live music, petting zoo, face painting, games, bouncy castles, etc.

At that time of year, the town felt a bit sleepy, but it was a great place to unwind, relax and enjoy the beautiful Okanagan air. 

Calgary, Alberta – Hyatt Regency Calgary

This hotel is located in the heart of downtown Calgary at 700 Centre Street SE. We stayed here for two nights in September of 2015 for a work function. 

THE GOOD

The Hyatt is in a great location. It is easily accessible by the LRT or “C-Train,” as it is otherwise known, and there are several restaurants and shops very close by. The hotel is right on Stephen Avenue (popular spot for restaurants, bars and shops) and the famous Calgary Tower is about a block away. 

The hotel had on-site parking, although it was full when we arrived at the hotel. If you can get in early in the day, you are more likely to find parking here. The hotel also offered valet parking, which was considerably more expensive.

There was a beautiful pool, hot tub, steam room and gym located on the 18th floor of the hotel. This entire area was wheelchair accessible, including the steam room. Although there was no pool lift, one could bounce down into the hot tub or pool. There were steps in both pools that one could sit on or use to bounce in and out of the water.

Pool and Hot Tub Area

Pool and Hot Tub Area

Door to Steam Room

Door to Steam Room

Steam Room Access

Steam Room Access – Wide Enough for a Wheelchair and No Threshold

Nice Gym Area - No Modified Equipment for Wheelchair Users

Nice Gym Area – No Modified Equipment for Wheelchair Users

Our accessible room (on the 10th floor) had a wheel-in shower, wheel-under sink, toilet with grab bars, king-sized bed, TV, mini-fridge, desk, chair, ironing board, iron and a coffee machine. Upon request, the hotel provided a portable shower bench and a raised toilet seat.

Wheel-Under Sink - Good Clearance

Wheel-Under Sink – Good Clearance

Toilet with Grab Bar and Raised Toilet Seat

Toilet with Grab Bar and Raised Toilet Seat

Wheel-In Shower with Portable Shower Bench

Wheel-In Shower with Portable Shower Bench

The bed was comfortable and we had no issue getting two play-pen style cribs upon request. 

King-Sized Bed

King-Sized Bed

Our Two Little Monkeys Enjoying Curious George

Our Two Little Monkeys Enjoying Curious George

THE BAD

There was no breakfast included with the room, which is always a negative, particularly when you travel with kids. There was no microwave in the room for re-heating leftovers or making a hot breakfast.

The bathroom in our room, although accessible, was really outdated. It could definitely use some new tile and a paint job. The portable shower bench provided by the hotel was very small. It would have been a lot easier if the shower had a built-in shower bench. The toilet was very low without the raised toilet seat attachment, so be aware that you will likely have to ask for one or bring your own. Although it is very common, I always view it as a negative when accessible rooms have no bathtub. I understand that they only have so much space, but it is always nice for the kids when there is a bathtub. 

While we were at the hotel, there was a huge convention going on. There were several parties being held by the convention attendees in their hotel rooms and it was extremely loud on our floor at night. This is not likely to be the case all the time but the Hyatt is a popular location for retreats and conferences. 

THE UGLY

The Hyatt is a nice hotel and there was nothing ugly I noticed about it. 

OVERALL

There are lots of positives about the Hyatt. It is in a convenient downtown location and the staff is helpful and accommodating. For accessibility, it meets all of the basic criteria. In my opinion, however, this hotel is overpriced for what it is. There is nothing particularly amazing about it (standard hotel room, outdated bathroom, no breakfast, no free parking) but it costs about $200 a night. The Fairmont Palliser, which is about two blocks away from the Hyatt, is a much nicer hotel experience for roughly the same price.

Banff Park Lodge – Banff, Alberta

We have stayed at this hotel twice in the last 2 years, once for a Christmas party (November 2015) and again in October, 2016 for a conference. The Banff Park Lodge is located on Lynx Street, making it one of the more centrally located hotels in Banff. You can walk down Caribou Street to get to Banff Avenue (main shopping area) in less than 5 minutes. 

THE GOOD

The Banff Park Lodge has underground parking for its registered guests, which is nice in the mountains as you don’t have to scrape snow off of your car if you are staying in the winter. You can take the elevator in the parkade straight up to the lobby level or up to your room if you are staying on one of the higher floors. 

The wheelchair accessible room we stayed in (room 102) was very average. It had a king-sized bed and a small pull-out sofa. The room was located on the main floor of the hotel, just off the elevator to the parkade. The patio doors opened up onto a nice little outdoor area that would be a good place to sit in the summertime (or convenient if you were travelling with a dog).

The bathroom was large and had a wheel-under sink, toilet with grab-bars and a wheel-in shower. The shower was upgraded to include several different controls and the heated towel bar was a nice touch. The hotel supplied a portable shower bench.

There were two eating establishments in the hotel, one lounge area on the main level and a restaurant on the second floor. We ate at the restaurant on the second floor twice and, although overpriced, the food was good. A much better option is the famous Melissa’s Missteak restaurant across the street, which serves the best breakfasts known to man (yes, I think this has been scientifically proven). See below for photographic evidence:

There were a few shops and a hair salon located on the main floor of the hotel. The gift shop offered quite a few things, so if you forgot something, you could probably just pick it up there. 

The main floor and lobby of this hotel was completely wheelchair friendly. The sidewalks outside of the Banff Park Lodge were easy to navigate, although immediately across the street, some of the sidewalks were missing curb-cuts. 

THE BAD

The pool area was quite pretty, complete with a swimming pool, hot tub and a cooler hot tub. They also had a steam room and a very small fitness room. Unfortunately, the accessibility for this area was extremely poor. There were three steps down into the pool area from the entrance door and there were no pool lifts. The fitness room (if you can even call it that) was accessible but there was no room to manoeuver in there and no accessible machines or equipment. 

The staff at this hotel wasn’t overly helpful. When I called the front desk to ask what time the pool opened they told me 7am but 9am for kids. So I entertained the kids for two hours until 9am only to go and see a sign on the door to the pool that said the pool was open to adults at 7am and everyone at 8am.

Another example of the below-average hospitality occurred at breakfast in the upstairs restaurant. They had a big buffet set out for the conference attendees and my husband grabbed a plate and came to sit with us in the restaurant. We ordered food from the restaurant menu for the kids and myself but the kids were picking some hashbrowns off of my husband’s plate. When we got the bill, we noticed that we were charged for the breakfasts we ordered and $10 extra for a “kids buffet.” I thought that was pretty bad. If we had intended to feed them from the buffet, we wouldn’t have ordered separate meals for them.

Lastly, because we were staying two nights, housekeeping came to clean our room after the first night. I’m not really picky about that kind of thing but the effort was noticeably lacking. The garbages were emptied and the main bed was hastily made but that was it. This was how they made up the sofa bed:

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Sofa Bed Untouched After Room Cleaned

THE UGLY

While the sprayers in the wheel-in shower were kind of cool (our kids called it the car wash shower), the shower itself could have used a really good cleaning and repair job. The caulking around the shower was in bad shape and looked like it could be harbouring all kinds of grime and mould. 

OVERALL

The Banff Park Lodge is a very average hotel in a great location. Its proximity to Banff Avenue and tons of eating establishments definitely puts it higher on my list than it would be otherwise.  If you are looking for a wheelchair-friendly hotel in Banff and proximity to shopping and food is your top priority, then this one is a good choice. 

Fairmont Palliser Hotel – Calgary, Alberta

We have stayed at this hotel a few times before, most recently in July of 2016. This historical hotel is located in the heart of the downtown, just down the street from the Calgary Tower. The Palliser is over 100 years old and is known locally as the hotel of choice for hosting elegant events.

THE GOOD

When you enter the lobby of the Palliser, you immediately get a sense that you are stepping back in time. The ballrooms are grand, the decor is elegant and you can see hints of times gone by everywhere you look. 

There have been several updates to the Palliser over the years, one of the recent ones being to the Gold Rooms. On our most recent stay, we were lucky enough to have a gift certificate to use for one of the newly renovated Gold Rooms!

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Along with a Gold Room comes a couple of pretty nice perks! You can check-in on the Penthouse level to avoid any lines, you get nicer towels and bathrobes, an upgraded coffee machine in your room, turn-down service, etc. But the best perk by far is access to the complimentary Gold Lounge where they serve breakfast every morning and snacks, cookies and appetizers every evening between 5-7 pm. They also have unlimited beverages available all day long (and an honour bar) and they have big jars of candy, which our kids were over the moon about!

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Fresh Juices Available at Breakfast in the Gold Lounge

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Gold Lounge

The room itself was comfortable. There was a king-sized bed, TV, a small desk and a small sitting area.

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The bathroom was very large and was fully wheelchair accessible. It had a wheel-under sink, toilet with a grab bar on the left and a wheel-in shower with built-in shower bench. The bathroom also had an electronic scale, upgraded amenities (mouth wash, cotton balls, Q-tips, etc.) and heated floors. 

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Huge Bathroom

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Wheel-Under Sink

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Wheel-In Shower With Built-In Shower Bench

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Toilet Only Had One Grab Bar

The hallways on the Gold floor looked to have been recently updated and this floor was completely non-smoking.

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One of the best things about the Palliser is their pool and spa area. The pool area is complete with pool, hot tub and steam room and it is very quiet and peaceful. This area can be accessed by anyone in a wheelchair (although there are no pool lifts). The spa is called RnR Wellness and it is one of my favourite spas in Calgary. I have had a good experience every single time I have been there.     

THE BAD

It is a challenge to think of anything bad to say about this hotel, but I can say that the view from our room wasn’t amazing. It overlooked the train tracks and you could hear and feel the trains going by as they ran adjacent to the hotel. The kids enjoyed watching the trains go by, however, so it wasn’t all bad. 

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The windows in our room were older casement windows that cranked open at the bottom. The bottom half of the window opened out and there were no screens on the window. I was pretty sure that my kids would be able to fit through the opening. Given that we were on the 8th floor, these windows made me pretty nervous. 

The Palliser is really old and you can tell that the accessibility features came along many years after the hotel was designed. The main entrance to the hotel is all stairs and there is no wheelchair access right at the main entrance. There is a long ramp off to the side of the main entrance that takes you into a small room with a lift. The lift takes you down into the lower level of the hotel (spa level) and then you can access the main elevator bank to get up to the lobby or up to your room. The staff was very helpful and escorted us through the accessible entrance but the setup is certainly less than ideal. 

THE UGLY

There is nothing ugly about the Palliser. 

OVERALL

Its proximity to other downtown amenities makes the Palliser a very attractive choice. The staff was exceptionally pleasant and helpful and they really went out of their way to make us feel looked after. For the access to the Gold Lounge, I think the extra cost of a Gold Room would be well worth it. Overall, the Palliser is a very elegant, peaceful hotel, perfect for a relaxing weekend or overnight stay. 

Home2 Suites by Hilton – Edmonton, Alberta

We stayed in room 218 at the Home2 Suites by Hilton in January of 2016. We booked this hotel after reading good reviews about it online. It is advertised as an extended-stay hotel, but we were only there for two nights. It is just off 170th Street, so access to West Edmonton Mall from here would be very convenient.

Hallways

Hallways

THE GOOD

This hotel was very clean and appeared new. Our room was fully-wheelchair accessible and was very spacious. There was a queen-sized bed and pull-out couch and ample room for two playpens. There was a curtain that could be pulled across the room to separate the bed from the couch, which would be really nice if you were sharing the room with a friend or an attendant.

Queen-Sized Bed

Queen-Sized Bed

Pull-Out Couch (Not Overly Comfortable But Okay for One or Two Nights)

Pull-Out Couch (Not Overly Comfortable But Okay for One or Two Nights)

Curtain Separating Queen-Sized Bed and Couch

Curtain Separating Queen-Sized Bed and Couch

The bathroom was complete with a wheel-under sink, a wheel-in shower with fold-down shower bench, and one grab bar by the toilet. There was even a phone by the toilet for emergencies. The wheel-in shower had two shower heads, one handheld and one mounted on the wall like a normal shower.

Accessible Bathroom

Accessible Bathroom

Vanit

Vanity

Wheel-Under Sink

Wheel-Under Sink

Fold-Down Shower Bench

Fold-Down Shower Bench and Hand-Held Shower Head

Wheel-In Shower

Wheel-In Shower

Toilet With Grab Bar and Phone

Toilet With Grab Bar and Phone

There was a kitchenette in the room which was stocked with dishes, cooking utensils and eating utensils. There was a full-sized fridge, microwave, dishwasher, toaster and a Keurig coffee machine. The sink in the kitchenette was also wheel-under.

Kitchenette

Kitchenette

There was a desk with a table underneath that could be wheeled out if you were hosting company or if you preferred to eat dinner at a table. There was also a TV, in-room safe, iron, ironing board, and a small closet.

Desk Area

Desk Area

Closet Area

Closet Area

The hotel had a pool, which I understand will be accessible. They advised that they have a pool lift coming but that it had not yet arrived. There was a large sign in the pool area that said “Pool Lift” so I suspect this will be installed shortly. There was a large, accessible bathroom in the pool area.

Pool Area

Pool Area

There was a fitness facility on the main floor of the hotel, which could be accessed by someone in a wheelchair.

The hotel had a free breakfast every morning and free parking. There was also a coffee and hot chocolate station beside the front desk that was stocked 24 hours a day.

The staff here was pleasant and helpful. They were very nice upon check-in and the people helping during breakfast were very friendly.

Area of Refuge Assistance Sign at Every Exit Stairwell

Area of Refuge Assistance Sign at Every Exit Stairwell

THE BAD

Upon check-in we were told that cleaning on the weekends was only done upon request. They kindly asked if we would like to have our room cleaned on the Saturday morning and we said yes. After we returned to our hotel room on Saturday night, it had not been cleaned, which was a minor inconvenience.

The shampoo and body wash dispensers in the wheel-in shower are mounted on the wall. Unfortunately, they are mounted on the wall opposite the shower bench and no one sitting on the shower bench would be capable of reaching them.

Wheel-In Shower

Wheel-In Shower – Note the Location of the Shampoo (the Bench is Behind the Curtain)

The breakfast, while okay, was nothing special. They had cereal, toast, waffle makers, milk and yogurt. They also had some cold hard-boiled eggs and some other egg products that could be microwaved. It wasn’t terrible for a free breakfast, but don’t expect a breakfast buffet.

Breakfast Sitting Area (Not Overly Large)

Breakfast Sitting Area (Not Overly Large)

This is Where the Breakfast Food is Served

This is Where the Breakfast Food Was Served

The pool area was quite nice with lots of chairs for sitting, a bathroom, showers and a nice, big pool. The unfortunate part was that there was no hot tub! I can never understand hotels that have pools but no hot tubs. On the plus side, the temperature wasn’t too bad and no one was ever in there! Both times that we went swimming, we had the entire pool to ourselves.

THE UGLY

There was nothing ugly about this hotel.

OVERALL

This was a clean, reasonably-priced option (about $130 a night) on the west side of Edmonton. Given its affiliation with the Hilton brand, you can see that they have complied with the requirements of the ADA when designing the accessibility features of this hotel.

Calgary, Alberta – Calgary Marriott Downtown Hotel

This hotel is located in the downtown core at 110 9th Avenue SE. I stayed at this hotel many times as a child when it was operated under a different chain and I had fond memories of it, so we decided to stay here with our kids in September of 2015. The hotel recently completed a multi-million dollar renovation in the spring of 2015 so I thought now would be a good time to check it out.

THE GOOD

The location of this hotel was great – right across the street from the Calgary Tower and accessible to the Calgary Convention Centre and the Glenbow Museum. There were shops and restaurants nearby and you could easily walk to the LRT from this hotel.

The staff at the hotel, for the most part, was very pleasant and friendly.

The nightly rate at this hotel was very reasonable. We paid $130 for one night while many of the surrounding hotels go for about $200 a night.

There were blackout blinds in the room that were operated by pushing a button on the wall. Needless to say, the kids had fun pushing those buttons and watching the blinds go up and down.

View of the Room and the Blinds

View of the Room and the Blinds

When you swiped your card to get into the room, the door opened on its own. This is really nice for wheelchair users as you don’t have to try to manoeuver on the carpet to open the door. There was also a button on the inside that you could push to open the door when you leave the room – very convenient.

Button on Inside of Door

Button on Inside of Door

Visually, the decor of the hotel and the look of the rooms was appealing. The layout of the bathroom inside the room was good and there was a true wheel-under sink, a wheel-in shower with built-in bench and a toilet with one grab bar.

Wheel-Under Sink With Good Clearance

Wheel-Under Sink With Good Clearance

Toilet With Grab Bar

Toilet With Grab Bar

Wheel-In Shower With Built-In Shower Bench

Wheel-In Shower With Built-In Shower Bench

Room Had a TV, Mini-Fridge, Iron, Ironing Board and In-Room Safe

Room Had a TV, Mini-Fridge, Iron, Ironing Board and In-Room Safe

View From Our Room - 3rd Floor

View From Our Room – 3rd Floor

The hotel had a fitness room on the third floor that could be accessed by someone in a wheelchair (this was at the bottom of the steps that led up to the pool). There was an accessible bathroom outside of the fitness area.

Fitness Room - 3rd Floor

Fitness Room – 3rd Floor

Free Weights - No other Accessible Equipment

Free Weights – No other Accessible Equipment

Bathroom Located Outside of Fitness Area

Bathroom Located Outside of Fitness Area

THE BAD

Ok… get ready…

The accessible hotel room we stayed in on the third floor smelled like sewage. As soon as we walked in, the smell hit us like a ton of bricks. It seemed to emanate from the drain in the bathroom but, regardless of where it came from, it smelled disgusting and it was really difficult to ignore.

We requested two cribs when we booked this room and they told us it would be no problem. When we checked in, they told us they had no record of the request on the reservation and that they likely didn’t have any cribs available, let alone two of them. I told them that they would need to let me know because if they didn’t have cribs, we would have to stay elsewhere. The person checking us in assured me that they would find some cribs for us and bring them up to the room. By the time we got back to our room after dinner, there were still no cribs. We called down to the front desk and they again told us that they had no cribs. We told them they would need to find some or re-locate us to a different hotel and they again assured us that they would find some. At about 10:30 pm, waaaaaay past the kids’ bedtime, they brought two playpens from a hotel across the street (Hotel Le Germaine) and it took me and the staff member who brought them about 30 minutes to assemble them (the rails weren’t locking properly).

We checked out on a Sunday morning and the standard hotel check-out time was at noon. Starting at about 9 o’clock, housekeeping began knocking on our door asking what time we would be leaving. They knocked a total of 3 times between 9 and 10:30 asking when we would be gone before I finally told them that we would be there until we left and asked them to stop knocking on our door. Luckily we were already awake but I would have been really angry if that had been my one chance to sleep in. 

There is no self-parking at this hotel. You can drive around and find a public parking lot or pay for the valet parking that is available at the hotel.

THE UGLY

And… it gets worse…

When I went to shower in our room, I noticed something all over the walls of the shower. I got in to take a closer look and – yep – it was hair! Long pieces of black hair left behind by the last hotel guest. If the housekeeping staff didn’t even see this it definitely makes you wonder what else in the room was not cleaned…

Not My Hair! Yuck!

Not My Hair! Yuck!

The pool and fitness centre were located on the third floor. The pool was up a flight of stairs but there was a lift for wheelchair users for access to the pool area. We called the front desk from our room and they sent someone up to operate the lift.

Lift to Access Pool Area

Lift to Access Pool Area

When we got up to the pool area, I have to say, I was shocked by the condition of the pool. The entire swimming pool was covered with a slimy pool liner and there was about a 2-inch strip of grime along the waterline all the way around the pool.

View of the Pool

View of the Pool

Here's a Closer Look - Note the Grime Along the Waterline

Here’s a Closer Look – Note the Grime Along the Waterline

The steps into the pool had obvious signs of mould on them.

These Are the Steps Leading into the Pool. Gross.

These Are the Steps Leading into the Pool. Gross.

The kids wanted to go in, so I took them for a quick dip and I kept getting big chunks of hair stuck on my hands – disgusting!! I honestly felt like I was jeopardizing my health by being in that pool. The hot tub was better than the pool but it was difficult to enjoy the entire area given its state of repair.

Hot Tub

Hot Tub

The front desk staff told us to call the emergency phone when we were ready to go back to our room and they would send someone up to operate the lift for us but – SURPRISE – the emergency phone at the pool area did not work. I had to walk down to the fitness centre to find a working telephone. If I hadn’t been there, my husband would have been pretty much screwed.

Trip Down the Stairs

Trip Down the Stairs

As soon as we got to the hotel I started coughing, my nose was running and I was sneezing like crazy. I figured all of the travelling had finally caught up to me and that I was getting sick. Interestingly though, as soon as we left the hotel, I was completely fine – no sneezing, no runny nose, no coughing… Something at this hotel had a major effect on my allergies, which rarely flare up anymore. You could smell a lot of things in the air here between the sewer smell and some type of chemical smell which seemed to be coming out of the carpets. I have never stayed anywhere before where this was an issue but it is clearly an issue here. Anyone with allergies should beware!

OVERALL

I can sum up this hotel in one word – RUN!!! Multi-million dollar renovation or not, this still needs a ton of work and, in my opinion, it is not worth risking your health to stay here. 

Strathmore, Alberta – Days Inn & Suites

We have stayed at this hotel multiple times over the years and have found it to be a clean, comfortable and convenient choice. It is located at 400 Ranch Market on the southern side of Strathmore, just off of the Trans-Canada Highway (Highway 1). The hotel is right next to Walmart and a host of other shops and restaurants. Our latest stay at this hotel was in August of 2015.

THE GOOD

The wheelchair accessible rooms we have stayed in have always been located on the ground floor. They come with a king-sized bed, wheel-in shower with a portable shower bench, wheel-under sink (kind of) and a toilet with grab bars. The rooms also have a mini-fridge, microwave, iron and ironing board, tv, desk and a chair for lounging in.

King-Sized Bed

King-Sized Bed

Toilet With Grab Bars

Toilet With Grab Bars

Wheel-In Shower with Portable Shower Bench

Wheel-In Shower with Portable Shower Bench

Wheel-Under Sink

Wheel-Under Sink

Desk

Desk and Corner of Hotel-Supplied Crib

The room rate comes with an extensive free breakfast which includes hot breakfast options (eggs, bacon, etc.) as well as cereal, toast, muffins, fruit, yogurt, etc.

The hotel has a great pool and hot tub. There is also a waterslide in the pool area that is perfect for kids (young and old). The slide isn’t too fast, so even the little kids enjoy it. There is a large, shallow platform in one end of the pool for the really little ones to sit and splash around in.

There is ample parking at this hotel, with accessible parking spots located right beside the door.

THE BAD

The wheel-under sink in the accessible room is almost wheel-under. They had the right idea, but the bottom part of the sink is just a touch too low for my husband’s legs to get under. It might be okay for you if your chair is lower than his.

Clearance Under the Wheel-Under Sink

Low Clearance Under the Wheel-Under Sink

We have never had an issue requesting two cribs and getting them at this hotel, but the cribs they have are very small and they are hard metal. This is good for sanitary reasons (assuming they are wiped clean after each use) but they are not very comfortable for sleeping.

THE UGLY

I haven’t noticed anything ugly about this hotel.

OVERALL

Every time we have stayed here, we have found the staff to be pleasant and accommodating. The rooms are clean and relatively comfortable and the location is easy to access off of the highway. The price for one night is reasonable in the $130-$140 range. Considering that the room rate includes a great free breakfast and the hotel has a nice pool with hot tub and waterslide, this remains one of the best places to stay in Strathmore.

Banff, Alberta – Banff Aspen Lodge

We stayed at this hotel in the summer of 2015 for one night. After researching a number of Banff hotels and asking questions about accessibility, this one seemed to be the most cost-effective option with the basic accessibility features that we needed for a one-night stay.

THE GOOD

The location of this hotel is excellent. It is right on Banff Avenue, which is the main street that most of the shops and restaurants are located on. It is about one block away from the beginning of the main shopping district. It is also one block away from a Safeway store, which is really convenient if you need to grab some food or, in our case, some children’s Tylenol.

Our room was located on the main floor, just off of the hot tub area.

Main Floor Wheelchair Accessible Room, Room 111

Main Floor Wheelchair Accessible Room, Room 111

Our room was simple but clean. One of the nice things about the room was that there were two queen beds on different sides of the room, with the bathroom in the middle. It made the room seem very large and almost created two separate bedrooms. On the side with the patio door to the outside, there was ample room for two pack-and-play-style cribs, which the hotel supplied. Without the cribs in the room, there would be lots of space on this side for a wheelchair to move around.

Queen-Sized Bed on One Half of Room, Ample Room for Two Cribs

Queen-Sized Bed on One Half of Room, Ample Room for Two Cribs

TV, Mini-Fridge, Dresser, Coffee Maker on One Half of Room

TV, Mini-Fridge, Dresser, Coffee Maker on One Half of Room

Queen Bed on Other Side of Room, Faces Another TV and Another Dresser

Queen Bed on Other Side of Room, Faces Another TV and Another Dresser

There was a grab bar by the toilet in the bathroom and the sink was wheel-under. Our room did not have a wheel-in shower. We were okay with the bathtub for the one night so I did not inquire as to whether they had a shower bench or whether other rooms had wheel-in showers.

Bathroom in Between Two Bedroom Areas

Bathroom in Between Two Bedroom Areas

Bathtub with Grab Bar

Bathtub with Grab Bar

Toilet With Grab Bar

Toilet With Grab Bar

Wheel-Under Sink Located Outside of the Bathroom, Mirror and Hair Dryer

Wheel-Under Sink Located Outside of the Bathroom, Mirror and Hair Dryer

The hotel did not have a pool but it did have two hot tubs, which were located in the central courtyard area of the hotel. The hot tub area was open to the sky, so there was quite a nice atmosphere in there. The hot tubs were very warm, but not so uncomfortable that the kids wouldn’t go in. One of the hot tubs faced a nice, outdoor fireplace. There was also a steam room and sauna located right beside the doors leading in to the hot tub area.

First Hot Tub Located in Outdoor Courtyard

First Hot Tub Located in Outdoor Courtyard

Second Hot Tub Facing Outdoor Fireplace

Second Hot Tub Facing Outdoor Fireplace

One of the big advantages of this hotel was that the room rate came with a free breakfast. It wasn’t just a continental breakfast either! They had eggs, toast, bacon, cereal, muffins, yogurt, home-made granola, etc. The breakfast was served downstairs but there was an elevator on the main floor for access to the breakfast room.

Hallway Facing Lobby, Elevator on the Right to Go Downstairs to the Breakfast Room

Hallway Facing Lobby, Elevator on the Right to Go Downstairs to the Breakfast Room

Parking was included with our room rate as well and there was a small underground parking area and ample parking in the back (covered). We had no trouble finding an accessible stall and we had a very short walk to get inside from the outdoor parking area.

This hotel is not at all the same calibre as the Banff Springs or the Rimrock, but it was also much cheaper than those alternatives. On the weekend we stayed, the Rimrock quoted us $358 a night (with AMA) plus $18 for parking and no free breakfast. The Banff Aspen Lodge cost us $269 a night with free parking and a free breakfast.

THE BAD

The bathroom in our room was a little bit small. My husband did okay transferring on and off the toilet but he could definitely have used more room. We didn’t need a shower for the one night but I am always surprised when an “accessible” room has no wheel-in shower.

The steam room and sauna would not be accessible by wheelchair as the doors to those rooms were too narrow.

Doors to Sauna and Steam Room are too Narrow for a Wheelchair

Doors to Sauna and Steam Room are too Narrow for a Wheelchair

The outdoor patio would not have been accessible by wheelchair as there was a large lip that a wheelchair would not have been able to manoeuver over.

The Patio Doors Open to the Street, There are Some Plants and Landscaping Separating the Patio Area and the Public Sidewalk

The Patio Doors Open to the Street, There are Some Plants and Landscaping Separating the Patio Area and the Public Sidewalk

The breakfast room downstairs was accessible by using the elevator but the food was located down a couple of stairs. They had four tables on the main level where someone in a wheelchair could sit to eat. We sat on this level but I had to run up and down the stairs to get food for our table.

By far the worst thing for us was that we stayed at this hotel during a heat wave (30 plus degrees outside) and upon entering our room, we came to realize that the hotel did not have air conditioning! We wanted to sleep with the patio door open so badly but because we were on the ground floor facing the street, we thought this might not be a great idea.

Extra Fans Were Provided in the Closet, Along with In-Room Safe, Iron, Ironing Board and Hangars

Extra Fans Were Provided in the Closet, Along with In-Room Safe, Iron, Ironing Board and Hangars

THE UGLY

The only ugly thing about this hotel experience was that our room was so unbelievably hot. They supplied us with three fans, 1 of which worked and 2 of which were broken. We went to the front desk to ask if they could find us something else and they did locate a big fan for us (although it was dirty and looked to be about 20 years old).

OVERALL

Overall we were happy with this choice. The location couldn’t be beat and with the free parking and free breakfast, we felt it provided a good bang for our buck. If I had known in advance about the lack of air-conditioning, I might have requested an upper-level room with a patio door that I could leave open all night.