Delta Hotels by Marriott Grand Okanagan Resort – Kelowna, British Columbia

We stayed at The Grand Okanagan for 5 nights in April of 2017. Kelowna is one of our favourite places as it is beautiful, the weather is usually great and there are lots of things to see and do there. I have stayed at this Resort many times before but this was our first time staying there as a family.

THE GOOD

You know the saying, “You get what you pay for?” Well, this is usually true of hotels, and The Grand is no exception. The room rates aren’t cheap; they ranged between $250 and $300 per night when we stayed there. But from the moment we checked in, we felt like guests. The bell staff at the front of the hotel was absolutely amazing. They helped us with our bags, carried everything to our room, chatted with us about things to see and do, and within a few minutes of settling in, they brought presents up to the room for the kids. During our stay, they also brought us a card and offered us a complimentary movie complete with popcorn delivered to our door. We ran into one of the staff members downtown on her day off and she stopped on her bike to say hello and see how we were doing. The level of service we experienced at this hotel was way above average.

Our room was on the second floor of the hotel side (there is also a timeshare side). The room itself was pretty basic but the bathroom was huge. There was a wheel-in shower with built-in shower bench, wheel-under sink and toilet with grab bars. There was a massive turning radius in the bathroom!

The location of the Grand is amazing. It is on Water Street, which is a very popular area. In one direction, you can take a short walk to downtown, passing by a huge Cactus Club and the Kelowna Yacht Club. In the other direction, you can walk along a beautiful boardwalk around the lagoons. There is a very peaceful nature reserve not far from the boardwalk as well. Across the street is the Kelowna Art Gallery and a block away is the public library. 

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Cactus Club and Kelowna Yacht Club with The Grand in the Background

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Beautiful Boardwalk

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Nature Reserve

The Grand has a spa, large fitness facility and indoor/outdoor pool. There was a hot tub inside and a small hot tub outside as well. There was no pool lift but the pool area, both inside and out was accessible.

Kelowna is great for couples and families alike. There is a lively nightlife in Kelowna in the summertime for those looking to go out. For those with little kids, like us, there is a great playground and splash park in the Kelowna City Park downtown. You can also spend time walking along the beach and splashing in Lake Okanagan. Although some of the playgrounds have pea gravel, the splash park is cement and the pathways are all easy to navigate in a wheelchair. 

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Playground in Kelowna City Park

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Sandy Beaches Alongside Kelowna City Park

There are loads of fun things to see and do in the City of Kelowna itself. There are lots of great places to walk, restaurants to try and lots of shops to explore. One of the highlights for our family was a place called “Jump 2 It” that houses a bunch of giant bouncy castles. The kids bounced around in there for hours! It was immaculately clean, free for the adults to get in and they allowed outside food and drinks, so I thought it was a good find. 

THE BAD

Our room location in the hotel wasn’t great. We were right outside of the elevator bank on the second floor and just to the left of a walkway between the timeshare part and the hotel part. We could hear the elevator dinging all night long in addition to staff members hauling laundry carts and people talking in the hallway. It likely would have been a lot quieter on a higher floor.

Parking at the Grand was an extra $20 a night. They had a covered parkade but there were several handicap parking stalls right outside the main entrance, so we parked there. We had to leave the keys with the valet people in case they needed the spots in an emergency, but it made it easier for us to come and go. The extra costs do, however, have a way of adding up.

The Grand does not have any on-site laundry machines for guest use. We had to drive to a laundromat to wash our clothes. 

While we were there, the hotel shut down the indoor pool and the indoor hot tub for maintenance. I appreciate that things have to be fixed up from time to time, but the sign said it was scheduled maintenance and no one gave us a heads up about this when we called to book. We were there at a time of year when the outside temperature was still pretty chilly so swimming in the outdoor pool was not an inviting option. 

THE UGLY

There is nothing ugly about The Grand. 

OVERALL

Overall, this is a great place to stay in Kelowna. It has everything you could want on site: pools, hot tubs, spa, fitness centre, bar, restaurant, shops, hair salon, casino, etc. and it is surrounded by beautiful scenery. The location is ideal for people who like to be close to everything. 

The staff here really go out of their way to make you feel welcome and to make sure that you have an excellent stay. When I mentioned the noise and the inconvenience of the closed pool upon checkout, they waived the cost of our parking for the entire stay, which saved us at least $100. The focus on hospitality is very apparent here and it makes for an above-average guest experience.  

Fairmont Hot Springs Resort – Fairmont, British Columbia

We stayed at the Fairmont Hot Springs Resort for 2 nights in April of 2017. It took us about 3.5 hours to drive there from Calgary (we stopped for a nice lunch in Radium). The drive is very scenic and there are a number of beautiful stops along the way. 

THE GOOD

I had extremely low expectations of our room at this Resort as when I called to book it, they told me they only had one accessible room and that it had absolutely no view. They said the windows faced a rooftop and because of the terrible view it was in their “economy” room category at a rate of $100 a night. I decided we might as well try it as I couldn’t locate any other accessible options in Fairmont. 

When we arrived and had a look around, we were very pleasantly surprised! The room (number 566) was rustic, but spacious; it had a queen-sized bed and a single bed. It took us a while to figure out, but the single bed was actually adjustable so you could raise the head or feet of the bed using a remote. The kids had a blast with that!

The bathroom was large with a wheel-under sink, toilet with grab bars and a bathtub with a built-in bench. 

There was a very peaceful indoor hot tub and steam room area on the lower floor of the Resort that was accessible by wheelchair. To get to the outdoor pool, you had to go up a long, indoor ramp to get to the door that led outside. The ramp was a bit steep, but not impossible. The outdoor soaking pool was for hotel guests only. It was spacious and the view of the sunset and nearby scenery from there was really breathtaking. 

Access to the Fairmont Hot Springs, Canada’s largest natural hot springs, was just a little further down the pathway from the guest pool. The Hot Springs are open to the public but, if you are staying at the Hot Springs Resort, you can access them for free.

Wheelchair accessibility to get into the Hot Springs was questionable. There was a gate that you could go through at the top but then you would have to traverse down a large, grassy hill to get to the Hot Springs level. The men’s changeroom was accessible at the top but the women’s changeroom was down a set of stairs. Getting back up the hill after your swim would also be a major challenge. Can you imagine trying to wheel up a grassy hill soaking wet and in your swimsuit? Um, no thanks. They could definitely do some work on the accessibility of the public Hot Springs. 

This Resort had three or four food establishments to choose from and we were able to find decent food without any issues. 

The Resort provided amazingly soft bathrobes in each room. I loved the robes so much, I almost bought one for myself at the swim shop. Speaking of the swim shop, it was located adjacent to the entrance to the Hot Springs and its claim to fame is that it holds Western Canada’s largest collection of swimwear. 

THE BAD

From the bathroom pictures, above, you may have noticed how far the bench is away from the taps and shower head. It would be extremely difficult for anyone sitting on the bench to use this shower without help.

As I alluded to earlier, the view from the accessible room wasn’t great. We had 2 small windows that overlooked a rooftop. We didn’t spend much time in our room, however, so I felt it was a non-issue. 

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The Resort has a lot of stairs as there are two wings connected by a central lobby/reception area. Once we got used to where we were going and where the elevators were, it was less of an issue but we couldn’t check in at reception and then head to our room because the only way to get there inside required going up the stairs. We had to go outside, up the hill and then inside a different door. This is a relatively minor hassle in the summer but it would be a major issue in the winter. 

THE UGLY

Ugh – I will never forget this hotel stay as one of our kids injured his finger pretty badly in the bathroom door in our room. When we called the front desk to ask where the nearest hospital was, they sent one of their ski patrol personnel to our room in less than a minute. She arrived with her complete medical bag, bandaged his finger securely and gave us directions to the hospital in Invermere (about 25 minutes away). I was extremely grateful that they had someone on staff that could attend to him immediately and give us proper instructions, but the thought of it still makes me sick to my stomach. None of this had anything to do with the Resort of course but, for me, this was the only ugly part of our stay in Fairmont. 

OVERALL

This Resort is a great mountain getaway for anyone looking for a relaxing place to stay. Fairmont is pretty hilly, so be prepared for a really good workout if you are wheeling or walking outdoors. It is worth it to go out and explore as you’ll be able to take in the beautiful mountain views. If you enjoy golfing, there are several popular golf courses located in Fairmont as well.

The price of the accessible room here was really reasonable, I thought, especially considering that it included free access to the Hot Springs. I look forward to going back to Fairmont sometime soon!

Holiday Inn & Suites – Osoyoos, British Columbia

We stayed at the Holiday Inn & Suites in Osoyoos, BC for 5 nights in April of 2017. This was our first trip to Osoyoos as a family and we picked this hotel largely because all of the other hotels I called in Osoyoos were booked solid. They all told me the same thing – Osoyoos gets a number of snowbirds that rent out the hotel rooms on a monthly basis through the winter and they don’t go home until the end of April. Apparently the wheelchair accessible rooms get booked up by people looking to escape the winter weather elsewhere in Canada. This isn’t too surprising given that the daytime average temperatures are higher in Osoyoos than anywhere else in Canada. The winters are shorter and milder and spring arrives earlier than in other parts of the Okanagan. If I could afford it, I would spend my winters in Osoyoos too!

THE GOOD

The Holiday Inn & Suites is located in one of the best spots in Osoyoos. It is right on a peninsula in the middle of Osoyoos Lake. There is a small private beach area in the back of the hotel and it is an easy walk to the larger public beach (Gyro Beach) and the downtown area. 

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Our room rate for the accessible room with a wheel-in shower was $158.95 per night. The room was really well-appointed for a family. It came with two queen-sized beds in a separate bedroom, a large accessible bathroom with wheel-under sink, wheel-in shower (with built-in bench) and a toilet with grab bars.

Bedroom

The rest of the room had a very large living space with a full-sized kitchen, dining area and living room with couches and a TV.

There was a large balcony off of the living room which made for a nice spot to sit at the end of the day. 

There was free laundry available at the end of one of the hallways. The hotel also had a restaurant with a beautiful view overlooking the water. 

There was a pool, hot tub and fitness room located on the main floor. There was a large, accessible washroom located in the pool area. 

Our nightly rate included free, underground parking. 

THE BAD

This hotel is clearly not one of the finer properties in Osoyoos. It served its purpose, however, it is outdated, dirty and looks run down. It was probably in its prime 30 years ago. 

The wheel-in shower in our room had a built-in plastic shower bench. However, the bench was really far from the taps and it would be a challenge to stay on the slippery bench while trying to reach the taps. If you have mobility challenges, you may require help with this shower. 

The hotel had a pool and hot tub, however the pool wasn’t functioning for the first 3 days of our stay due to an issue with the pump. Also, every time I went to the pool area with the kids I had to go to the front desk to ask for towels as they weren’t stocked on the racks near the pool. They would often give me 2 towels for the three of us, which I found strange. 

When we checked in, they gave us “kids eat free” coupons for the restaurant. Apparently these coupons can only be used to order food off of the kids’ menu and when we ate at the hotel’s restaurant, we were told that they didn’t have a kids’ menu. 

THE UGLY

The hallways and common areas in the hotel smelled very strongly of curry and other combinations of food and grease. 

OVERALL 

Although the hotel itself wasn’t amazing, the location of this hotel was great. The view from the balcony was really beautiful and it was a very short walk to the public beach area and downtown. We were able to walk everywhere once we arrived. 

Some highlights of our stay in Osoyoos included the Desert Model Railroad (www.osoyoosrailroad.com) and the Rattlesnake Canyon Theme Park (www.rattlesnakecanyon.ca). The town also did an amazing family oriented celebration for Easter, complete with an Easter Egg Hunt, live music, petting zoo, face painting, games, bouncy castles, etc.

At that time of year, the town felt a bit sleepy, but it was a great place to unwind, relax and enjoy the beautiful Okanagan air. 

Fort Lauderdale, Florida – Marriott’s BeachPlace Towers

I cannot believe it has taken me so long to write this post! This was one of our favourite hotel stays and I definitely want to go back to the BeachPlace Towers again. We stayed at this hotel for four nights in February of 2015 (2 bedroom villa, room 1116). The hotel is located right on the beach, within walking distance to restaurants, shops, playgrounds, entertainment and lots of beautiful scenery. 

THE GOOD

Our two-bedroom villa was huge and fully wheelchair accessible! We had two full bedrooms, each with a king-sized bed, two bathrooms (one was fully accessible), a huge jacuzzi tub, kitchen, dining area, living room, pull-out sofa, washer and dryer, balcony, etc. 

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Jacuzzi Tub

The view from our balcony was absolutely amazing. We got to watch boats come and go all day long and admire the gigantic houses across the water. Watching the sun go down and taking in the city lights from that vantage point was really quite breathtaking. 

This hotel was absolutely perfect for families. There was lots of room to explore, there was a splash park in the pool area and there was a huge playroom on the main floor of the hotel with a giant wooden ship for them to climb around on. The kids absolutely loved it. The hotel had a program of activities with things like craft time and movie night. They also had video games, board games, chess and other activities for older kids. 

The pool area was accessible. There was a ramp to get from the pool area to the hot tub area. The pool was equipped with a lift (the hot tub was not). There was also a pool-side bar where you could order food and drinks to enjoy by the pool or to take up to your room. 

The location of the hotel was perfect. It was set back a little bit from the road but it was in a complex with lots of restaurants and fast food options. We had a very short walk across the street to get to the beach. 

About 10 minutes away on the same street as this hotel, there was an accessible playground and mats for wheelchair users to get closer to the water. The kids had a ton of fun playing there. They had convenient foot showers and sprayers located at the entrance to the beach so you could get the sand off after playing.

THE BAD

The entrance to this hotel was through a semi-sketchy parkade and it felt a bit strange walking through there after dark. 

A portion of this hotel is a timeshare for Marriott Vacation Club. We definitely got the timeshare vibe when we were staying there. We were invited to a sales pitch, which we declined. 

We checked out the Fort Lauderdale water taxi, which stops about a 5 minute walk from this hotel, but it was not accessible. There was no way that someone in a wheelchair could get themselves up the huge step to get onto the water taxi. That was a real shame as it would have been a great, inexpensive way to see more of Fort Lauderdale.

THE UGLY

There was nothing ugly about this hotel. 

OVERALL

This place was one of my favourite vacation stops for a number of reasons. The weather and the beach in Fort Lauderdale was amazing. It was sunny and humid and the evenings were absolutely beautiful. Having the two bedrooms with a full kitchen and washer and dryer was so great. I could make food for the kids that I knew they would eat and save us from having to eat out for every meal. 

The location of this hotel was perfect. We were right in the middle of the action and a stone’s throw away from the beach. We took the kids to play in the sand and ocean every morning and then came back to shower off and have lunch. At dinnertime, we would walk to a nearby patio, listen to live music, sip piña coladas and watch the cruise ships sail away. Just thinking about it makes me want to go back there! 

Fairmont Palliser Hotel – Calgary, Alberta

We have stayed at this hotel a few times before, most recently in July of 2016. This historical hotel is located in the heart of the downtown, just down the street from the Calgary Tower. The Palliser is over 100 years old and is known locally as the hotel of choice for hosting elegant events.

THE GOOD

When you enter the lobby of the Palliser, you immediately get a sense that you are stepping back in time. The ballrooms are grand, the decor is elegant and you can see hints of times gone by everywhere you look. 

There have been several updates to the Palliser over the years, one of the recent ones being to the Gold Rooms. On our most recent stay, we were lucky enough to have a gift certificate to use for one of the newly renovated Gold Rooms!

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Along with a Gold Room comes a couple of pretty nice perks! You can check-in on the Penthouse level to avoid any lines, you get nicer towels and bathrobes, an upgraded coffee machine in your room, turn-down service, etc. But the best perk by far is access to the complimentary Gold Lounge where they serve breakfast every morning and snacks, cookies and appetizers every evening between 5-7 pm. They also have unlimited beverages available all day long (and an honour bar) and they have big jars of candy, which our kids were over the moon about!

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Fresh Juices Available at Breakfast in the Gold Lounge

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Gold Lounge

The room itself was comfortable. There was a king-sized bed, TV, a small desk and a small sitting area.

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The bathroom was very large and was fully wheelchair accessible. It had a wheel-under sink, toilet with a grab bar on the left and a wheel-in shower with built-in shower bench. The bathroom also had an electronic scale, upgraded amenities (mouth wash, cotton balls, Q-tips, etc.) and heated floors. 

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Huge Bathroom

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Wheel-Under Sink

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Wheel-In Shower With Built-In Shower Bench

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Toilet Only Had One Grab Bar

The hallways on the Gold floor looked to have been recently updated and this floor was completely non-smoking.

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One of the best things about the Palliser is their pool and spa area. The pool area is complete with pool, hot tub and steam room and it is very quiet and peaceful. This area can be accessed by anyone in a wheelchair (although there are no pool lifts). The spa is called RnR Wellness and it is one of my favourite spas in Calgary. I have had a good experience every single time I have been there.     

THE BAD

It is a challenge to think of anything bad to say about this hotel, but I can say that the view from our room wasn’t amazing. It overlooked the train tracks and you could hear and feel the trains going by as they ran adjacent to the hotel. The kids enjoyed watching the trains go by, however, so it wasn’t all bad. 

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The windows in our room were older casement windows that cranked open at the bottom. The bottom half of the window opened out and there were no screens on the window. I was pretty sure that my kids would be able to fit through the opening. Given that we were on the 8th floor, these windows made me pretty nervous. 

The Palliser is really old and you can tell that the accessibility features came along many years after the hotel was designed. The main entrance to the hotel is all stairs and there is no wheelchair access right at the main entrance. There is a long ramp off to the side of the main entrance that takes you into a small room with a lift. The lift takes you down into the lower level of the hotel (spa level) and then you can access the main elevator bank to get up to the lobby or up to your room. The staff was very helpful and escorted us through the accessible entrance but the setup is certainly less than ideal. 

THE UGLY

There is nothing ugly about the Palliser. 

OVERALL

Its proximity to other downtown amenities makes the Palliser a very attractive choice. The staff was exceptionally pleasant and helpful and they really went out of their way to make us feel looked after. For the access to the Gold Lounge, I think the extra cost of a Gold Room would be well worth it. Overall, the Palliser is a very elegant, peaceful hotel, perfect for a relaxing weekend or overnight stay. 

Calgary, Alberta – Calgary Marriott Downtown Hotel

This hotel is located in the downtown core at 110 9th Avenue SE. I stayed at this hotel many times as a child when it was operated under a different chain and I had fond memories of it, so we decided to stay here with our kids in September of 2015. The hotel recently completed a multi-million dollar renovation in the spring of 2015 so I thought now would be a good time to check it out.

THE GOOD

The location of this hotel was great – right across the street from the Calgary Tower and accessible to the Calgary Convention Centre and the Glenbow Museum. There were shops and restaurants nearby and you could easily walk to the LRT from this hotel.

The staff at the hotel, for the most part, was very pleasant and friendly.

The nightly rate at this hotel was very reasonable. We paid $130 for one night while many of the surrounding hotels go for about $200 a night.

There were blackout blinds in the room that were operated by pushing a button on the wall. Needless to say, the kids had fun pushing those buttons and watching the blinds go up and down.

View of the Room and the Blinds

View of the Room and the Blinds

When you swiped your card to get into the room, the door opened on its own. This is really nice for wheelchair users as you don’t have to try to manoeuver on the carpet to open the door. There was also a button on the inside that you could push to open the door when you leave the room – very convenient.

Button on Inside of Door

Button on Inside of Door

Visually, the decor of the hotel and the look of the rooms was appealing. The layout of the bathroom inside the room was good and there was a true wheel-under sink, a wheel-in shower with built-in bench and a toilet with one grab bar.

Wheel-Under Sink With Good Clearance

Wheel-Under Sink With Good Clearance

Toilet With Grab Bar

Toilet With Grab Bar

Wheel-In Shower With Built-In Shower Bench

Wheel-In Shower With Built-In Shower Bench

Room Had a TV, Mini-Fridge, Iron, Ironing Board and In-Room Safe

Room Had a TV, Mini-Fridge, Iron, Ironing Board and In-Room Safe

View From Our Room - 3rd Floor

View From Our Room – 3rd Floor

The hotel had a fitness room on the third floor that could be accessed by someone in a wheelchair (this was at the bottom of the steps that led up to the pool). There was an accessible bathroom outside of the fitness area.

Fitness Room - 3rd Floor

Fitness Room – 3rd Floor

Free Weights - No other Accessible Equipment

Free Weights – No other Accessible Equipment

Bathroom Located Outside of Fitness Area

Bathroom Located Outside of Fitness Area

THE BAD

Ok… get ready…

The accessible hotel room we stayed in on the third floor smelled like sewage. As soon as we walked in, the smell hit us like a ton of bricks. It seemed to emanate from the drain in the bathroom but, regardless of where it came from, it smelled disgusting and it was really difficult to ignore.

We requested two cribs when we booked this room and they told us it would be no problem. When we checked in, they told us they had no record of the request on the reservation and that they likely didn’t have any cribs available, let alone two of them. I told them that they would need to let me know because if they didn’t have cribs, we would have to stay elsewhere. The person checking us in assured me that they would find some cribs for us and bring them up to the room. By the time we got back to our room after dinner, there were still no cribs. We called down to the front desk and they again told us that they had no cribs. We told them they would need to find some or re-locate us to a different hotel and they again assured us that they would find some. At about 10:30 pm, waaaaaay past the kids’ bedtime, they brought two playpens from a hotel across the street (Hotel Le Germaine) and it took me and the staff member who brought them about 30 minutes to assemble them (the rails weren’t locking properly).

We checked out on a Sunday morning and the standard hotel check-out time was at noon. Starting at about 9 o’clock, housekeeping began knocking on our door asking what time we would be leaving. They knocked a total of 3 times between 9 and 10:30 asking when we would be gone before I finally told them that we would be there until we left and asked them to stop knocking on our door. Luckily we were already awake but I would have been really angry if that had been my one chance to sleep in. 

There is no self-parking at this hotel. You can drive around and find a public parking lot or pay for the valet parking that is available at the hotel.

THE UGLY

And… it gets worse…

When I went to shower in our room, I noticed something all over the walls of the shower. I got in to take a closer look and – yep – it was hair! Long pieces of black hair left behind by the last hotel guest. If the housekeeping staff didn’t even see this it definitely makes you wonder what else in the room was not cleaned…

Not My Hair! Yuck!

Not My Hair! Yuck!

The pool and fitness centre were located on the third floor. The pool was up a flight of stairs but there was a lift for wheelchair users for access to the pool area. We called the front desk from our room and they sent someone up to operate the lift.

Lift to Access Pool Area

Lift to Access Pool Area

When we got up to the pool area, I have to say, I was shocked by the condition of the pool. The entire swimming pool was covered with a slimy pool liner and there was about a 2-inch strip of grime along the waterline all the way around the pool.

View of the Pool

View of the Pool

Here's a Closer Look - Note the Grime Along the Waterline

Here’s a Closer Look – Note the Grime Along the Waterline

The steps into the pool had obvious signs of mould on them.

These Are the Steps Leading into the Pool. Gross.

These Are the Steps Leading into the Pool. Gross.

The kids wanted to go in, so I took them for a quick dip and I kept getting big chunks of hair stuck on my hands – disgusting!! I honestly felt like I was jeopardizing my health by being in that pool. The hot tub was better than the pool but it was difficult to enjoy the entire area given its state of repair.

Hot Tub

Hot Tub

The front desk staff told us to call the emergency phone when we were ready to go back to our room and they would send someone up to operate the lift for us but – SURPRISE – the emergency phone at the pool area did not work. I had to walk down to the fitness centre to find a working telephone. If I hadn’t been there, my husband would have been pretty much screwed.

Trip Down the Stairs

Trip Down the Stairs

As soon as we got to the hotel I started coughing, my nose was running and I was sneezing like crazy. I figured all of the travelling had finally caught up to me and that I was getting sick. Interestingly though, as soon as we left the hotel, I was completely fine – no sneezing, no runny nose, no coughing… Something at this hotel had a major effect on my allergies, which rarely flare up anymore. You could smell a lot of things in the air here between the sewer smell and some type of chemical smell which seemed to be coming out of the carpets. I have never stayed anywhere before where this was an issue but it is clearly an issue here. Anyone with allergies should beware!

OVERALL

I can sum up this hotel in one word – RUN!!! Multi-million dollar renovation or not, this still needs a ton of work and, in my opinion, it is not worth risking your health to stay here.