We have stayed at this hotel a few times before, most recently in July of 2016. This historical hotel is located in the heart of the downtown, just down the street from the Calgary Tower. The Palliser is over 100 years old and is known locally as the hotel of choice for hosting elegant events.
When you enter the lobby of the Palliser, you immediately get a sense that you are stepping back in time. The ballrooms are grand, the decor is elegant and you can see hints of times gone by everywhere you look.
There have been several updates to the Palliser over the years, one of the recent ones being to the Gold Rooms. On our most recent stay, we were lucky enough to have a gift certificate to use for one of the newly renovated Gold Rooms!
Along with a Gold Room comes a couple of pretty nice perks! You can check-in on the Penthouse level to avoid any lines, you get nicer towels and bathrobes, an upgraded coffee machine in your room, turn-down service, etc. But the best perk by far is access to the complimentary Gold Lounge where they serve breakfast every morning and snacks, cookies and appetizers every evening between 5-7 pm. They also have unlimited beverages available all day long (and an honour bar) and they have big jars of candy, which our kids were over the moon about!
The room itself was comfortable. There was a king-sized bed, TV, a small desk and a small sitting area.
The bathroom was very large and was fully wheelchair accessible. It had a wheel-under sink, toilet with a grab bar on the left and a wheel-in shower with built-in shower bench. The bathroom also had an electronic scale, upgraded amenities (mouth wash, cotton balls, Q-tips, etc.) and heated floors.
The hallways on the Gold floor looked to have been recently updated and this floor was completely non-smoking.
One of the best things about the Palliser is their pool and spa area. The pool area is complete with pool, hot tub and steam room and it is very quiet and peaceful. This area can be accessed by anyone in a wheelchair (although there are no pool lifts). The spa is called RnR Wellness and it is one of my favourite spas in Calgary. I have had a good experience every single time I have been there.
It is a challenge to think of anything bad to say about this hotel, but I can say that the view from our room wasn’t amazing. It overlooked the train tracks and you could hear and feel the trains going by as they ran adjacent to the hotel. The kids enjoyed watching the trains go by, however, so it wasn’t all bad.
The windows in our room were older casement windows that cranked open at the bottom. The bottom half of the window opened out and there were no screens on the window. I was pretty sure that my kids would be able to fit through the opening. Given that we were on the 8th floor, these windows made me pretty nervous.
The Palliser is really old and you can tell that the accessibility features came along many years after the hotel was designed. The main entrance to the hotel is all stairs and there is no wheelchair access right at the main entrance. There is a long ramp off to the side of the main entrance that takes you into a small room with a lift. The lift takes you down into the lower level of the hotel (spa level) and then you can access the main elevator bank to get up to the lobby or up to your room. The staff was very helpful and escorted us through the accessible entrance but the setup is certainly less than ideal.
There is nothing ugly about the Palliser.
Its proximity to other downtown amenities makes the Palliser a very attractive choice. The staff was exceptionally pleasant and helpful and they really went out of their way to make us feel looked after. For the access to the Gold Lounge, I think the extra cost of a Gold Room would be well worth it. Overall, the Palliser is a very elegant, peaceful hotel, perfect for a relaxing weekend or overnight stay.