Montego Bay, Jamaica – Sandals Royal Caribbean Resort and Private Island

We stayed in a wheelchair accessible, swim-up room at this resort in 2009. We had never stayed in Jamaica before so this was our first experience with the wonderful people there. We ended up at this resort because we really wanted to try a swim-up room. My husband really liked the idea of being able to transfer into the pool in the privacy of our own patio and this turned out to be the perfect thing for us. 

Swim-Up Rooms At Night

Swim-Up Rooms At Night

THE GOOD

The resort itself was mostly wheelchair accessible. Our room was very beautiful and you could wheel right out onto the deck through the patio doors. The patio was a really peaceful area where we had breakfast many mornings and sat and read our books. 

Interior of Wheelchair Accessible Swim-Up Room

Interior of Wheelchair Accessible Swim-Up Room

Wheelchair Accessible Threshold from Inside to Outside

Wheelchair Accessible Threshold from Inside to Outside

Because the pool was right there, we could sit with our feet in the water, sit on the stairs or go right in for a swim and then come back and lay down on the patio. The pool that ran in front of the swim-up rooms was only used by the people staying in those rooms, so it was very quiet and very peaceful. 

It Was Easy to Bump Down Into the Water in the Privacy of Our Patio

It Was Easy to Bump Down Into the Water in the Privacy of Our Patio

Steps from our Patio into Swim-Up Pool

Steps from our Patio into Swim-Up Pool. The Lounge Chairs Could Easily Be Moved Around.

Very Peaceful Pool Outside of Swim-Up Rooms

Very Peaceful Pool Outside of Swim-Up Rooms

The bathroom in our room was very spatious. One of my frequent complaints is that wheelchair accessible rooms almost never come with a wheel-in shower AND a bath tub, but this one came with both! The bath-tub was a huge, jetted tub and it was perfect for relaxation.

Beautiful Jetted Tub

Beautiful Jetted Tub

The toilet area in the bathroom was very accessible. The toilet was ready to go with a plastic toilet seat and grab bars both behind and beside the toilet. 

Accessible Toilet With Grab Bars

Accessible Toilet With Grab Bars

Our room, because it was one of the swim-up rooms, came with the butler service. We felt very weird about that at first, but we ended up having two girls as butlers who rotated their shifts. They were so adorable and took amazing care of us. They would bring us our favourite drinks when we were sitting on the patio, they would reserve chairs for us on the beach, they made all of our restaurant reservations for us and walked us to dinner every night to ensure that we wouldn’t have to wait in line. They brought us snacks to our room every day and stocked our fridge with whatever we wanted. When we didn’t feel like going out for breakfast, they would bring whatever we wanted to our room and set it up for us on the patio.

Breakfast on the Patio

Breakfast on the Patio

When my husband needed help going somewhere or getting into the ocean, they called all the big men on staff to come and carry him around. They were just so cute and they made our stay extremely relaxing and stress-free. If you are in a wheelchair or have other mobility issues, you should definitely consider paying for a butler suite as you will have access to help whenever you need it. These rooms are also larger and will give you more room to move around in. 

Interior of Wheelchair Accessible Room

Interior of Wheelchair Accessible Room

The beach at this resort was great as you could wheel straight on to it and the sand was pretty well-packed so you didn’t immediately sink into the sand. The resort did have a beach chair on site that we used to push my husband across the sand and into the water. The staff was really great about helping me get him in and out of the ocean. They were happy to carry him in and stand by for a signal indicating that he was ready to get out. 

View From Our Beach Chairs

View From Our Beach Chairs

The fitness facility/spa was not accessible but they built a ramp for us so that we would be able to use it. The gym was quite large and there was a nice variety of equipment in there. We signed up for couples massages at the spa even though the room for them was down a flight of stairs. They helped us get down and back up the stairs without any trouble and getting onto the massage table wasn’t too difficult (and the massage therapists were amazing).

The majority of the restaurants were wheelchair accessible. The French restaurant had a small step down into the restaurant, which could be quite easily navigated by someone who could navigate a small curb. There was a restaurant located on a private island as well. We had to get there in a boat which was not accessible, but the staff was more than happy to carry my husband on and off. We also found out, quite by accident, that the private island had a nude beach. 

Private Island

Private Island

There was live music and entertainment at the resort every night. There was a barbecue on the beach one night and a buffet at the resort one night with a huge chocolate fondue fountain. The entertainment crew was very energetic and really wanted everyone to have a great time. My husband mentioned to them one night how much he loved the music and the next night, they showed up with a bunch of CDs for him full of Soca and Reggae music.

I really can’t tell you how incredible the staff was at this resort. As an example, my husband popped a tire one afternoon on a piece of glass and someone was right there helping him into a replacement chair for the day. When they didn’t have the right glue to patch the tire on-site, one of the staff members told us he was driving it to the airport to get the right glue to patch it. When he brought it back, it was as good as new and when we offered to pay him for it, he absolutely refused to accept anything.

THE BAD

Initially when we arrived, they tried to put us in a totally inaccessible room which was not what we booked and which would not have worked for us whatsoever. After about 5 hours of waiting, some phone calls back and forth with our travel agent and supposedly moving 2 other couples into different rooms, they moved us into the wheelchair accessible, swim-up room that we had booked. The staff was very apologetic about it and very easy to deal with but having a mix-up with your room never gets your vacation off to a good start. It is probably a good idea to call and confirm your room before you head out. 

In terms of accessibility, be aware that the sink in the bathroom wasn’t quite wheel-under. They tried, but the vanity was too low and you couldn’t quite fit your knees underneath.

Not Quite a Wheel-Under Sink

Not Quite a Wheel-Under Sink

The shower was a wheel-in shower with one awkwardly-placed grab bar. They provided us with a shower bench, which actually broke as soon as my husband transferred onto it. There was a built-in shower bench, but it was too far from the shower controls for someone sitting on the bench to reach. It would be ok if someone was with you who could turn the water on and off and angle the shower head, but it was pretty inconvenient. 

Wheel-In Shower with Portable Shower Bench

Wheel-In Shower with Portable Shower Bench

Buit-In Shower Bench is a Long, Long Way From the Shower Controls

Buit-In Shower Bench is a Long, Long Way From the Shower Controls

Be aware that the bed was so high that anyone in a chair would have extreme difficulty getting into it. We mentioned this to the resort and they ended up building my husband a platform and bringing it to the room. They took a bunch of measurements of his chair and then showed up with this platform later in the day, all sanded and painted and ready to go.

Platform They Built so Wheelchair User Could Get Into the Bed

Platform They Built so Wheelchair User Could Get Into the Bed

In terms of food, it was just so-so. It wasn’t bad but don’t expect to have the best food of your life. The room service food left a lot to be desired, but it was available and arrived fairly quickly. The restaurants requiring reservations were definitely the best bet in terms of quality and flavour. The French restaurant had nothing vegetarian on the menu but the chef came out to talk to me about what I might like and I ended up having the best meal of the week there. 

The transportation to and from the airport was not wheelchair accessible. We had to book our own transportation (however, after we asked, the resort did agree to cover the cost). The transportation to and from the other Sandals resorts was also not accessible. We did get over to Sandals Montego Bay one night to check it out (by asking some people to carry my husband into the van) and found it to be completely inaccessible. There were stairs everywhere and we couldn’t even access one of the restaurants.

THE UGLY

The mosquitoes drove us absolutely insane! The staff went around the resort every afternoon with smoke machines trying to get rid of them but the mosquitoes were so, so bad. I had to buy a big can of OFF from the gift shop and practically bathe myself in it. We came home absolutely covered in mosquito bites. 

OVERALL

The bottom line is that this resort is not perfect, but few places ever are. The one thing you will never be able to beat about Jamaica is the hospitality of the people and the relaxed atmosphere. Nothing in Jamaica ever feels rushed. It is a wonderful place to go if you need some SERIOUS relaxation. We still talk about how this was the most relaxing week of our lives. 

 

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Rancho Mirage, California (Palm Springs) – Westin Mission Hills Resort Villas

We stayed in a one bedroom, one bathroom villa at this resort for a week in 2010. We had never been to Palm Springs before but had heard good things about the shopping. We booked this place without knowing anything about it, just hoping it would be okay, and we were very happy with what we saw when we arrived.

THE GOOD

If you are looking for wheelchair accessible accommodations in Palm Springs, there are probably lots of nice places to choose from. We chose the Westin and found it really exceeded our expectations. The unit we stayed in was unit 3819, a non-smoking unit on the main floor. There was parking for our rental car right outside of our unit. 

We entered the unit into the kitchen but there was a stackable washer and dryer just inside the doorway off to the side (super convenient!). The kitchen was accessible, complete with a wheel-under sink, and had a fridge, dishwasher, stove and microwave. 

Accessible Kitchen

Accessible Kitchen

Wheel-Under Sink in the Kitchen

Wheel-Under Sink in the Kitchen

The kitchen led into the dining room area, where there was a table that seated six people. It wasn’t a huge space, but it was big enough that a wheelchair could get around the table and the table was high enough that a wheelchair could get underneath.

Dining Room Area

Dining Room Area

The living room area was beside the dining room. It had lots of seating, a TV and a fireplace. The couch in the living room was a pull-out sofa, so this room could sleep four if two people wanted to use the sofa bed. 

View of Living Area from the Door

View of Living Area from the Door

Living Room and Fireplace

Living Room and Fireplace

The living room patio doors opened out onto the private deck area. There was a patio table with chairs and a barbecue outside on the deck. The bedroom also had patio doors that opened out onto the deck. Both sets of doors in the below picture were connected to our unit. 

Outside View of our Main Floor Unit

Outside View of our Main Floor Unit

View From Our Patio

View From Our Patio

The bedroom was comfortable and a good size. There was a king-sized bed, a TV and a fireplace in the bedroom. There was also a large closet next to the door that has lowered railings for ease of use. 

Bedroom with King-Sized Bed

Bedroom with King-Sized Bed

Closet in Bedroom with Lowered Railing

Closet in Bedroom with Lowered Railing

The bathroom in this unit was really something. I always love places that have both a wheel-in shower and a bathtub and this one had both and both were nice! The wheel-in shower had a built-in shower bench which was close enough to the controls that a wheelchair user could use them on their own. 

Wheel-In Shower with Built-in Shower Bench

Wheel-In Shower with Built-in Shower Bench

The jetted bathtub was huge and one nice feature is that you could watch TV from the bathtub if you opened up the shutters in between the bathtub and the bedroom.

View From the Bathtub

View From the Bathtub

There were two wheel-under sinks in the bathroom and a toilet with two grab bars. The mirror over the counter was the perfect height for wheelchair users and able-bodied users. Overall this bathroom was perfectly equipped for wheelchair accessibility.

Two Wheel-Under Sinks and Bathtub

Two Wheel-Under Sinks and Bathtub

Toilet with Grab Bars

Toilet with Grab Bars

The outside grounds at this resort were really beautiful and well-maintained. Everything was green and there were fountains and little ducks everywhere. The pathways around the resort were all paved and easy to wheel on. There were a few wooden bridges that went over top of the water areas, but they were flat bridges and could be easily navigated in a wheelchair. 

Beautiful Fountains Everywhere

Beautiful Fountains Everywhere

Beautifully Manicured Grounds

Beautifully Manicured Grounds

The pool area was large and we found it easy to find a spot to sit in the shade. There was a pool lift at the pool. We didn’t make use of it, but we did see it and if you look in the back of the middle of the below picture, you might be able to see it. There was a really cool hot-tub area here too hidden inside some rocks and we made use of that even though there was no lift for the hot tub. We asked for help to get in and out and the other guests were more than happy to assist. 

Relaxing Pool Area - With Pool Lift

Relaxing Pool Area – With Pool Lift

While in Palm Springs, we took in the shopping at the outlet mall (Desert Hills Premium Outlets) and in the El Paseo Shopping District. Both areas were accessible and easy to get around in. The outlet mall is absolutely massive, so do take note of where the washrooms are as there aren’t that many and they seem hard to find when you need them. El Paseo was fun to walk around in but is very expensive. 

We also took in the Palm Springs Street Fair or VillageFest, which takes place every Thursday night. There was a ton of food, artwork, crafts and entertainment and it was a fun atmosphere. This is definitely worth doing in order to see a lot in a short amount of time. 

I also have to mention that we ate at a Mexican restaurant called La Casita, which was arguably some of the best Mexican food we have ever had. The decor leaves a lot to be desired, but the food is amazing. This place is definitely worth looking up if you are in the area. 

THE BAD

We had never been to Palm Springs before and had no idea what to expect. Now, having been there, I feel like there isn’t a lot to do there other than shopping and golf. The outlet mall is good but it is really too large to explore in one day. There are definitely some deals to be had, but trying to see it all is pretty exhausting. 

We don’t golf, so we failed to appreciate the beauty of the multitude of golf courses here.

There aren’t a lot of restaurants or shops close by to this resort. You definitely need to have a rental car if you are staying here. There is a restaurant by the pool at the resort but it is only open select hours and the food is just so-so. You will find lots of restaurants and grocery stores in Palm Springs, but you will need to drive there. 

The location of this resort is very quiet, but it isn’t right in Palm Springs. It is about a 15 minute drive from the airport and from downtown Palm Springs. It takes about 30 minutes to drive to the outlet mall, although it’s a very easy highway drive to get there.

Highway on the Way to the Outlet Mall

Wide Highway on the Way to the Outlet Mall

Wind Turbines All Along Highway

Wind Turbines All Along Highway

THE UGLY

There was nothing ugly about this resort. 

OVERALL

Overall, this resort is a beautiful, wheelchair accessible place to escape to. If you enjoy shopping, golfing or gambling, there are lots of attractions here to keep you occupied. Otherwise, you can take in the scenery, relax by the pool, enjoy the hot temperatures and try some good local restaurants. 

 

 

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Las Vegas, Nevada – The Palazzo

We had the good fortune of staying at this hotel in July of 2012. We have stayed at many different places on the Las Vegas strip before but we always kind of dreamed of staying at The Palazzo one day. When we were looking for a hotel for this trip, we found a good deal at The Palazzo and decided to treat ourselves to a room here for a couple of days. And I’m glad we did! It was amazing!

THE GOOD

At The Palazzo, all of the rooms are suites and they are HUGE! When we first walked into the room, we were absolutely blown away by its size. There is a king-sized bed, full-sized living room, table with chairs, desk with every kind of plug-in you could ever need for work (complete with phone, printer and fax machine), dresser and two nice, flat-screen TVs. I don’t think the accessible rooms are any bigger than the standard suites as the standard suites are so huge, a wheelchair would have no trouble getting around in one. 

Comfortable King-Sized Bed

Comfortable King-Sized Bed

Huge Living Room Area With Full-Sized Sectional Sofa

Huge Living Room Area With Full-Sized Sectional Sofa

Flat Screen TV

Flat Screen TV and Dresser

Desk Complete With Workstation

Desk Complete With Workstation

The bathroom was perfectly accessible and beautiful. The sink was wheel-under with lots of counter space. And yes – that is a TV you see in the bathroom!! The area around the toilet is huge and there is lots of room to maneuver. There are two grab bars by the toilet, one beside and one behind. There are some accessible rooms at The Palazzo with a bathtub and some with a wheel-in shower, so make sure you request the wheel-in shower if you need one. 

Wheel-Under Sink

Wheel-Under Sink

Toilet With Two Grab Bars

Toilet With Two Grab Bars

For me, the coolest thing about the entire room was that the blinds were controlled by remote!! There was a sheer layer and a blackout blind layer and it was so fun to watch them open and close! (I know, the small things make me happy!)

Remote Controlled Blinds

Remote Controlled Blinds

Our room was facing the opposite direction from the strip and we had an amazing view. We looked out over a golf course and seeing all of that green in Vegas was pretty amazing. 

Beautiful View From Our Room

Beautiful View From Our Room

The hallways in the hotel are very wide and although they are carpet, they are quite easy to wheel around in.

Nice, Wide Hallways

Nice, Wide Hallways

If you have been to Vegas before, you have probably seen the lobby of The Palazzo. It is really stunning. The pictures absolutely do not do it justice. There is also great shopping at The Palazzo and it is connected to The Venetian so you can shop in both hotels without ever having to brave the Vegas heat!

Stunning Lobby

Stunning Lobby

There are a number of pools at The Palazzo and they are situated in different areas. The great thing about this is that you can choose to sit in the shade or in the sun. As the sun moves, you will find lots of people re-locating. There is no pool lift that we saw but the pools were very easy to bounce down into and there were shallow areas around several of the perimeters that were easy for my husband to sit on. There were also lounge chairs in the shallow part of the water that made it easy to lay back and soak up some sun. 

One of The Palazzo Pools closest to the Azure Lounge

One of The Palazzo Pools Closest to the Entrance for the Azure Luxury Pool

We don’t usually use the gym in Vegas because we end up doing so much walking/wheeling, but we did head to the gym at The Palazzo. We were completely shocked to find a wheelchair-friendly arm ergometer! This is no cheap-o arm crank either. It comes with a TV for you to watch while you cycle. Crazy!

Wheelchair Friendly Arm Cycle

Wheelchair Friendly Arm Cycle

In the canal area of The Palazzo and The Venetian, there is a gondola attraction where you can sail along the canal in a gondola while being serenaded by a singing gondolier. There is wheelchair access to the gondola. We didn’t try it out but we did see the area where the wheelchair would enter and exit the “ride”.

THE BAD

I can’t really say anything bad about The Palazzo itself as it is such a beautiful hotel. In the shopping area where the canal is, however, there are several foot bridges that able-bodied people can cross, but they are not accessible. This is slightly annoying as wheelchair users basically have to pick a side and stick to it all the way along the canal. At the end, you can double back and see the shops on the other side, but it would be nice if you could go back and forth somehow like everyone else. 

About Vegas in general, smoking is still allowed in all of the casinos. I find the smell pretty overwhelming as, where we live, smoking is banned in all inside establishments. Fortunately, the hotel rooms and the shopping areas do not smell like smoke, so it is fairly easy to avoid if you walk quickly through the casinos.

THE UGLY

There is nothing ugly about The Palazzo!

OVERALL

Overall, this is one of the most beautiful properties on the strip. We felt very lucky to have experienced it, if only for a couple of days. The entire hotel has a relaxed, peaceful atmosphere about it and there are almost no crowds here. The food is great, the shopping is great, the location is great and you cannot beat the accessibility in this hotel or in Vegas in general. 

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Puerto Morelos, Mexico – Excellence Riviera Cancun

We stayed at the Excellence Riviera Cancun for 1 week in mid-March of 2012 in a wheelchair accessible swim-up room. We stayed in Room 1002 in Building 1 and the swim up rooms there were very private.

THE GOOD

I feel torn writing this review because for those not in wheelchairs, this is a very beautiful resort with a lot going for it. The food was really excellent – probably better than at any resort we have stayed at in Mexico or elsewhere. I really enjoyed that they had a lot of healthier and vegetarian alternatives. The buffet was full of fresh fruit and salad and there were tons of salad toppings. There were also healthier alternatives available on the menus and they tasted very good. There was 24-hour room service with decent food and none of the restaurants required reservations.

The pools were very nice, the rooms were clean and there was a (very) mini bar in our room that got stocked with water, pop, beer and a few chocolates each day. All of the staff were pleasant and willing to assist. The sand on the beach was amazing. It was fine, fine white sand that a lot of people said was just like Cuba.

Beautiful White Sand on the Beach

Beautiful White Sand on the Beach

The resort felt very safe although guests did not have to wear wrist bands and the beach was open to the public. There was entertainment every night and most afternoons and the hotel provided a sheet every day of the next day’s activities, restaurant hours, etc.

Theatre for Entertainment

Theatre for Entertainment

There were lots of people at this resort who had stayed here before, so they must be doing something right.

In terms of accessibility, there was an accessible bathroom outside near one of the pools and inside near the main bar. There were tennis courts you could access in a wheelchair if you were able to travel over a little bit of cobblestone. There was a big gym that you could get around in as long as you could get over a small step at the door. You could get in to the spa area in a wheelchair (although I’m not sure about the treatment rooms). The three stores/shops were accessible and all of the restaurants, other than the Basmati restaurant, were accessible. Although they do not have a pool lift, there was a ramp into one of the pools, which might be helpful if you have a chair with which you can wheel in to the water (they do not have one on-site).  We found it was fairly easy to just bounce in to the pool near the stairs.

Ramp into Pool

Ramp into Pool

We had a great experience doing a shopping tour of Playa del Carmen. The bus driver and tour guide carried my husband on and off the bus, which was amazing. Playa del Carmen was worth seeing, especially at night. Although some of the shops are not accessible, many are and the main road (although a bit bumpy in spots) is easy to navigate in a chair.

THE BAD

Despite all of the good things about this resort, I would have a really hard time recommending it to anyone in a wheelchair. There was no wheel-under sink in the bathroom (which they did tell us before we got there) and the mirror above the counter was too high for someone in a wheelchair to see into.

No Wheel-Under Sink and High Mirror

No Wheel-Under Sink and High Mirror

The toilet was low and was in a separate room with the shower, so there wasn’t a lot of space to maneuver a wheelchair in there. The shower had a built-in bench that was made from tile and was very small (very slippery and very difficult to stay on when wet).

Toilet and Shower Were in a Separate Room - Not Much Room to Move Around in There

Toilet and Shower Were in a Separate Room – Not Much Room to Move Around in There

Very Low Toilet with Grab Bar

Very Low Toilet with Grab Bar

Very Small Shower Bench

Very Small Shower Bench

The bed was very high and difficult to get in and out of and there wasn’t much room next to the bed for a wheelchair.

Very High Bed

Very High Bed

Although the jacuzzi tubs were nice, there were no grab bars near them. My husband managed to get into the tub in the room without too much trouble but we just about killed ourselves trying to get him back out.

Jacuzzi Tub Inside Room

Jacuzzi Tub Inside Room

Outdoor Jacuzzi

Outdoor Jacuzzi

The pool area had a lot of step bridges to get from one side to the other and those in wheelchairs could not cross them. There was only one long way around the pools for those in wheelchairs, which was extremely annoying.

There are Step Bridges Like This All Around the Pool Area - No Way for a Wheelchair to Easily Get From One Side to the Other

There are Step Bridges Like This All Around the Pool Area – No Way for a Wheelchair to Easily Get From One Side to the Other

The Basmati restaurant was not wheelchair accessible and all of the tables in the other restaurants were low and difficult to wheel under.

They did not have a beach chair for going on to the sand. They did have some wooden planks that extended out on to the sand so that you could at least wheel onto the beach but it would be nice if they had a way of getting closer to the water.

This is as Close as a Wheelchair Can Get to the Ocean

This is as Close as a Wheelchair Can Get to the Ocean

There were a lot of stairs at this resort but there were also three elevators that, if operable, would make it fairly easy to get around. Unfortunately, two of the three elevators were not in service while we were there and when we inquired as to when they would be fixed, we were told that they had no idea.

This Was the Sign on Two of the Three Elevators

This Was the Sign on Two of the Three Elevators

I believe all of the wheelchair rooms are together in one building on the main floor and are all “swim-up rooms”. There is a step off of the deck onto some rocks and then onto grass and then about 20 feet of grass to get to the pool.

View of Patio in Swim-Up Room

View of Patio in Swim-Up Room

Loungers Outside of Patio in the Swim-Up Room

Loungers Outside of Patio in the Swim-Up Room

My husband had a very tough time getting off of the patio and over the rocks to reach the lounge chairs, so the maintenance staff installed a small ramp to help him get over the rocks.

They Installed This Little Ramp for Us to Make it Easier to Get Off of the Patio

They Installed This Little Ramp for Us to Make it Easier to Get Off of the Patio

In a chair, you would have a tough time getting in and out of the pool in front of your swim-up room. There are no platforms in the pool and no stairs on that side of the pool to bounce down on.

If you call the hotel in advance of your trip, they will tell you that it is fully wheelchair accessible, but this is not the case. We spoke with a few other people at the resort in wheelchairs who were also struggling with the lack of accessibility.

In terms of overall negatives, the resort felt understaffed. We often sat outside of our swim-up room or by the pool for 2 or 3 hours without anyone coming by to ask us if we wanted something to drink. This may have been because we chose the quieter pools to sit in, but still… The service in the restaurants, in general, wasn’t great. They were often slow to clear plates and it felt like there was only a couple of people serving large sections. We often had to ask for more water, more buns or had to wait quite a while for someone to come and take our order.

There was one morning where we had the do-not-disturb sign on our door and someone from the front desk called us to tell us something because they didn’t want to knock. There was another morning when a staff member knocked on our balcony door when we were sleeping to tell us about some work they were doing outside. These are things that definitely wouldn’t happen at most resorts.

The other guests hoarded these blue pool floaties even when they weren’t using them and it was frustrating trying to find one that wasn’t spoken for. Also, people left towels and other belongings on chairs and sun beds all day long and it made it difficult to find places to sit in the shade. We often struggled to find a place to sit and then watched the chairs next to us remain empty with towels on them all day.

THE UGLY

They have a great concept with the “X-box” which is a small closet in your room that can be accessed from the hall where you leave your dirty dishes after you order room service. The idea is that you don’t have to open your door to place the dishes out in the hall and the hallways don’t end up cluttered with dirty dishes and half-eaten food. The dishes in our X-Box piled up over several days, however, and we finally had to call and ask someone to come and take the dishes as they were smelling up our room!

OVERALL

Overall, if you are able-bodied, I think you will really enjoy this resort. It is an adults-only resort with a beautiful beach, great food and a quiet, relaxed atmosphere. If you are in a wheelchair, I would phone around and find something better for wheelchair access. Even with all of the good things this resort has going for it, the accessibility issues are so significant that they will seriously detract from your ability to relax and enjoy yourself.

Travel Tip: The roundtrip transfers that come with your vacation package (if you book a package) are not accessible. We complained to the resort that it was discriminatory to offer transportation that was not accessible and they offered us complimentary transportation with Cancun Accessible. They picked us up in a van at the airport and took us to the resort and picked us up at the end of our stay and took us back to the airport. They were efficient, had lots of room for the chair and all of our luggage and travelling with them made our transfers pretty easy and stress free. Their website is: www.cancunaccessible.com.  

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