Regal Princess, Princess Cruise Line

We went on a 7-day Eastern Caribbean Cruise on the Regal Princess in February of 2015. The boat left the port in Fort Lauderdale and sailed first to Princess Cays (Princess Cruise Line private port), then to St. Thomas and lastly to St. Maarten before returning back to Florida. We had three full days at sea.

We stayed in a wheelchair accessible balcony room (room B303) on the starboard side of the boat, close to one of the banks of elevators. This was very convenient for going to and from our room.

THE GOOD

The room was tastefully decorated with modern, neutral colours. I am not sure why but our room only came with two twin beds. I had requested a queen instead of two twins but there must only be one configuration for this room. It worked out okay because we had to have two cribs in our room as well, so we put one of them in between our beds and one over by the balcony.

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Two Twin Beds

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View of Room Facing Balcony

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TV, Desk and Storage Closet

Although the room was not huge, there was lots of storage space in the room for luggage and clothes. Just to give you an idea, we had two strollers, four pieces of luggage, two playpen-type cribs, the wheelchair and all of us in the room. Having the balcony definitely helped as we were able to see the natural light and get fresh air into our room.

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Large Storage Closet

The bathroom in our room was great for accessibility. There was a wheel-under sink, a shower with a fold-down bench and a toilet with grab bars. There was even an alarm next to the toilet for someone to push if they were in distress in the bathroom. Unfortunately this alarm was well within reach of our little people and there was no way to disable it 🙂 We had the front desk calling us several times some days when our kids couldn’t keep their hands off of the buttons.

The balcony was fully accessible. There was a metal piece that dropped down to cover the threshold after the sliding door was fully opened.

The ship itself was very accessible. There were plenty of elevators, albeit slow ones. Several of the common areas had nice, smooth tile on the floors, making it easier for a wheelchair to get around. 

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Atrium in the Middle of the Ship

The back of the boat had a few different levels, which you could access via a lift. The very top level of the ship had a mini-golf course and you could access that level using a stair lift. 

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Lift To Get to Exercise Track Level

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Mini-Golf Course on Very Top Level

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Stair Lift to Get Up to Mini-Golf Level

As with most cruise ships, this one had something for everyone. The Regal Princess had a casino, theatre, spa, adults-only pool area, a gym, a walking/running track, movies under the stars and a night-time water show. The kids particularly enjoyed the Seawalk, which is a glass floor walkway that extends out over the edge of the boat so that you can look down into the ocean.

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Seawalk

ITINERARIES

Our first stop was at Princess Cays. This is a private island owned by the Princess Cruise Line and they use it as a port of call on their Caribbean cruises. This was a tender port and the cruise representatives said that my husband would only be able to get to the island if he could get onto the tender boat without assistance. Given that he can’t walk, this is impossible. We took our chances and headed down to the gangway and the people loading passengers on and off the tender boat had no issue carrying him on. I often find this to be the case. People are more than willing to help you when you are right in front of them but the official position often is that they aren’t supposed to do it. The boat ride to the island was about 5 minutes long. There was not much there other than the beach and a buffet-style lunch place, but the sand was soft and it was nice to get off of the boat for an afternoon. The island itself had some paved pathways that were easy to wheel on.

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Princess Cays

Our next stop was St Thomas. Last time we were there, we realized that there wasn’t much to do if you didn’t have some form of accessible transportation. This time we got pro-active and booked an accessible excursion to the Magic Ice Bar. The vehicle that picked us up was an open air bus, but they had a lift at the back and it all went pretty smoothly. They were even able to fit two people in wheelchairs on the bus.

The Magic Ice Bar was actually pretty cool (no pun intended!). When we walked in, they gave us big winter parkas to put on and, from then on, we felt right at home! There were ice sculptures everywhere and even ice slides for the kids. There was a long ice bar inside and they let us sample various flavours of rum (i.e. coconut, pineapple, cherry, etc.). 

Our last port on this cruise before heading back to Fort Lauderdale was St. Maarten. We had been here before and walked through the downtown shopping area that time. This time we decided to head to the beach and spend a day hanging out by the ocean. The water taxis to get to the downtown/beach area are not accessible per se, but the operators have always been extremely helpful and we have never had an issue getting on or off. We had to pay to rent a big beach umbrella to provide some shade on the beach but it worked out okay and the kids had a blast playing in the sand and water. 

THE BAD

All cruise lines operate differently in terms of dining, reservations, gratuities, etc. We found Princess somewhat more challenging with kids because if you wanted to eat anywhere other than the buffet, you had to book a reservation or wait in line for a long time. Because of this, we ended up eating at the buffet for every meal. The buffet food was good but the buffet area always felt very busy and it was sometimes tough to find a table. 

Getting through the hallways on cruise ships in a wheelchair can be a challenge, especially when luggage is left in the hallways on embarkation and disembarkation. It can also be a challenge getting to your room during the day when the housekeeping carts are in the halls. The best strategy is to book a room very close to the elevators so you don’t have to traverse a long hallway to get in and out of your room.  

This boat did not have an accessible pool or any accessible hot tubs and did not have any pool lifts. 

This cruise ship was definitely better-suited to adults or families with older kids. The boat had a mini-golf area, sports court and a shallow pool area but not a lot for younger kids.  

THE UGLY

This was a very classy ship and it was practically new when we were on it. There was nothing ugly about it. 

OVERALL

The Regal Princess was a beautiful boat with some very cool features. I enjoyed the Seawalk and the water shows at night. I appreciated that they had room service and we had a very lovely room steward for the week who took good care of us. Although we didn’t suffer in the food department, I would have liked it if the specialty restaurants had more flexible dining options.

In terms of accessibility, this specific itinerary is a bit of a challenge for wheelchair users as two of the three stops require being hoisted onto a tender boat or water taxi. If you cannot walk at all, you may be better off selecting an itinerary with no tenders. If you have some mobility, however, you may find it to be more manageable than we did. 

 

Calgary Marriott Downtown Hotel – Calgary, Alberta

This hotel is located in the downtown core at 110 9th Avenue SE. I stayed at this hotel many times as a child when it was operated under a different chain and I had fond memories of it, so we decided to stay here with our kids in September of 2015. The hotel recently completed a multi-million dollar renovation in the spring of 2015 so I thought now would be a good time to check it out.

THE GOOD

The location of this hotel was great – right across the street from the Calgary Tower and accessible to the Calgary Convention Centre and the Glenbow Museum. There were shops and restaurants nearby and you could easily walk to the LRT from this hotel.

The staff at the hotel, for the most part, was very pleasant and friendly.

The nightly rate at this hotel was very reasonable. We paid $130 for one night while many of the surrounding hotels go for about $200 a night.

There were blackout blinds in the room that were operated by pushing a button on the wall. Needless to say, the kids had fun pushing those buttons and watching the blinds go up and down.

View of the Room and the Blinds

View of the Room and the Blinds

When you swiped your card to get into the room, the door opened on its own. This is really nice for wheelchair users as you don’t have to try to manoeuver on the carpet to open the door. There was also a button on the inside that you could push to open the door when you leave the room – very convenient.

Button on Inside of Door

Button on Inside of Door

Visually, the decor of the hotel and the look of the rooms was appealing. The layout of the bathroom inside the room was good and there was a true wheel-under sink, a wheel-in shower with built-in bench and a toilet with one grab bar.

Wheel-Under Sink With Good Clearance

Wheel-Under Sink With Good Clearance

Toilet With Grab Bar

Toilet With Grab Bar

Wheel-In Shower With Built-In Shower Bench

Wheel-In Shower With Built-In Shower Bench

Room Had a TV, Mini-Fridge, Iron, Ironing Board and In-Room Safe

Room Had a TV, Mini-Fridge, Iron, Ironing Board and In-Room Safe

View From Our Room - 3rd Floor

View From Our Room – 3rd Floor

The hotel had a fitness room on the third floor that could be accessed by someone in a wheelchair (this was at the bottom of the steps that led up to the pool). There was an accessible bathroom outside of the fitness area.

Fitness Room - 3rd Floor

Fitness Room – 3rd Floor

Free Weights - No other Accessible Equipment

Free Weights – No other Accessible Equipment

Bathroom Located Outside of Fitness Area

Bathroom Located Outside of Fitness Area

THE BAD

Ok… get ready…

The accessible hotel room we stayed in on the third floor smelled like sewage. As soon as we walked in, the smell hit us like a ton of bricks. It seemed to emanate from the drain in the bathroom but, regardless of where it came from, it smelled disgusting and it was really difficult to ignore.

We requested two cribs when we booked this room and they told us it would be no problem. When we checked in, they told us they had no record of the request on the reservation and that they likely didn’t have any cribs available, let alone two of them. I told them that they would need to let me know because if they didn’t have cribs, we would have to stay elsewhere. The person checking us in assured me that they would find some cribs for us and bring them up to the room. By the time we got back to our room after dinner, there were still no cribs. We called down to the front desk and they again told us that they had no cribs. We told them they would need to find some or re-locate us to a different hotel and they again assured us that they would find some. At about 10:30 pm, waaaaaay past the kids’ bedtime, they brought two playpens from a hotel across the street (Hotel Le Germaine) and it took me and the staff member who brought them about 30 minutes to assemble them (the rails weren’t locking properly).

We checked out on a Sunday morning and the standard hotel check-out time was at noon. Starting at about 9 o’clock, housekeeping began knocking on our door asking what time we would be leaving. They knocked a total of 3 times between 9 and 10:30 asking when we would be gone before I finally told them that we would be there until we left and asked them to stop knocking on our door. Luckily we were already awake but I would have been really angry if that had been my one chance to sleep in. 

There is no self-parking at this hotel. You can drive around and find a public parking lot or pay for the valet parking that is available at the hotel.

THE UGLY

And… it gets worse…

When I went to shower in our room, I noticed something all over the walls of the shower. I got in to take a closer look and – yep – it was hair! Long pieces of black hair left behind by the last hotel guest. If the housekeeping staff didn’t even see this it definitely makes you wonder what else in the room was not cleaned…

Not My Hair! Yuck!

Not My Hair! Yuck!

The pool and fitness centre were located on the third floor. The pool was up a flight of stairs but there was a lift for wheelchair users for access to the pool area. We called the front desk from our room and they sent someone up to operate the lift.

Lift to Access Pool Area

Lift to Access Pool Area

When we got up to the pool area, I have to say, I was shocked by the condition of the pool. The entire swimming pool was covered with a slimy pool liner and there was about a 2-inch strip of grime along the waterline all the way around the pool.

View of the Pool

View of the Pool

Here's a Closer Look - Note the Grime Along the Waterline

Here’s a Closer Look – Note the Grime Along the Waterline

The steps into the pool had obvious signs of mould on them.

These Are the Steps Leading into the Pool. Gross.

These Are the Steps Leading into the Pool. Gross.

The kids wanted to go in, so I took them for a quick dip and I kept getting big chunks of hair stuck on my hands – disgusting!! I honestly felt like I was jeopardizing my health by being in that pool. The hot tub was better than the pool but it was difficult to enjoy the entire area given its state of repair.

Hot Tub

Hot Tub

The front desk staff told us to call the emergency phone when we were ready to go back to our room and they would send someone up to operate the lift for us but – SURPRISE – the emergency phone at the pool area did not work. I had to walk down to the fitness centre to find a working telephone. If I hadn’t been there, my husband would have been pretty much screwed.

Trip Down the Stairs

Trip Down the Stairs

As soon as we got to the hotel I started coughing, my nose was running and I was sneezing like crazy. I figured all of the travelling had finally caught up to me and that I was getting sick. Interestingly though, as soon as we left the hotel, I was completely fine – no sneezing, no runny nose, no coughing… Something at this hotel had a major effect on my allergies, which rarely flare up anymore. You could smell a lot of things in the air here between the sewer smell and some type of chemical smell which seemed to be coming out of the carpets. I have never stayed anywhere before where this was an issue but it is clearly an issue here. Anyone with allergies should beware!

OVERALL

I can sum up this hotel in one word – RUN!!! Multi-million dollar renovation or not, this still needs a ton of work and, in my opinion, it is not worth risking your health to stay here.