Holiday Inn Resort Los Cabos All Inclusive, Mexico

We stayed at the Holiday Inn Resort Los Cabos All Inclusive for one week in March of 2019. This is one of those rare resorts that is great for people with kids and people without. The kiddie pool is on one side of the resort and the adults-only pool is on the complete opposite side, with a communal swimming pool in the middle. The resort is located on a beautiful stretch of beach in San José del Cabo and the atmosphere is very quiet and laid back.

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Main Pool Area

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Kids’ Pool Area

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Kids’ Pool Area

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Kids’ Playground Area

THE GOOD

When you land in Los Cabos, you will likely catch a transfer bus or a cab to your resort and it is a very short 20-minute drive from the airport to the Holiday Inn. When you have spent several hours on an airplane, nothing beats a quick drive to the resort!

The Holiday Inn is not a fancy hotel, but it was clean and everyone there worked hard to make our trip a good one. Our room was on the ground floor of one of the buildings relatively close to the main pool and the buffet area. We had a fully accessible bathroom with a wheel-in shower and built-in shower bench. The room itself was spacious and there was a small ramp leading out onto the outdoor patio. On the patio, there was a small sitting/eating area and a giant hammock for lounging in. We had free wi-fi in our room.

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Two Double Beds

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Doorway, TV, Safe, Mini-fridge

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Accessible Bathroom

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Wheel-In Shower

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Ramp Leading Onto Patio

There were two main eating locations – the buffet and the restaurant just off the beach. The buffet had your usual fare for breakfast, lunch and dinner and the beach restaurant was open every day for lunch and for dinner with a reservation. We never made it to the dinner there as the reservation list filled up early in the morning, but we went there pretty much every day for lunch and the food was consistently decent. 

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Outdoor Seating Area for the Buffet is Behind That Tree

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Beach Restaurant

The grounds of the Holiday Inn were really beautiful and well-maintained. The resort is pet-friendly and there were cute little pet relief areas in various locations around the resort. 

The Holiday Inn is situated at the end of a long line of resorts and hotels. To the right, you can walk for miles along the beach behind the hotels. To the left you can walk for miles through a nature reserve and bird sanctuary. I spent a lot of time walking through that area and the scenery was incredible. I saw whales spouting out in the ocean, local fishermen fishing with large nets and I saw tons of unusual birds! The beach, unfortunately, is not accessible. It is quite large and would be really difficult to wheel across, even in a beach chair. If you have the ability to ride a horse, that would be one way to see it all as there are people constantly going up and down the beach on horseback.

Everything you could possibly need is within walking distance of this resort. There is a nice shopping area about 10 minutes away and there is a large supermarket about 20 minutes away (there is an amazing playground across the street from the supermarket). There are several local markets nearby where you can shop for souvenirs and gifts. One of the market areas turns into an art show on Thursday nights, complete with wine, food and music. All of the people we talked to who went said it was amazing. The sidewalks on the main streets are relatively easy to traverse in a wheelchair (they do have curb cuts). They also have a number of bike lanes in Los Cabos, which are smooth, flat and well-maintained. Off the beaten path, you will likely have to wheel on the street to avoid the giant curbs. Also be aware that some of the streets are very hilly!

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The Holiday Inn has a number of local vendors spread out in different areas of the resort. If you don’t feel like going too far away to find souvenirs, there is plenty of opportunity to buy things right there.

THE BAD

The food at the resort was your standard Mexican buffet fare. It wasn’t horrible and it wasn’t great. They did try to mix things up from day to day but it often felt heavy and greasy and the desserts were always disappointing (except for the chocolate croissants). It would have been really nice if there were a few more restaurant options.

The decor at the Holiday Inn was nothing fancy. The rooms looked more like a 3-star hotel than a 4-star, but they were clean and functional.

The entertainment was pretty bad compared to what we have seen at other resorts in Mexico. While we were there, they put on an Earth Day celebration and we took the kids to the show. Only one person had a microphone and the show appeared to be very unrehearsed. They had no lighting and you could barely see what was going on. On another night, they did a Mexican celebration with an outdoor buffet and a live show. We definitely could have skipped it and not missed out on anything spectacular.

Due to the strong undertow and riptides, swimming in the ocean here is strongly discouraged. If you enjoy swimming in the ocean, this is not the place for you.  

In terms of accessibility, the main entrance to the hotel has quite a steep ramp to get into a side door. It isn’t a great set-up because if you were going up the ramp by yourself, it would be really difficult to open the door at the top while on an incline.

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Ramp at The Front Entrance of the Holiday Inn

The beach is not accessible. You will be able to get right up to the sand and, if you’re lucky, you will still be able to see whales out in the ocean. The water is quite a distance away, however. 

There is a fitness facility upstairs in one of the towers and you can get right up to the door, but there are a few steps to get into the gym (and no ramp available). 

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Fitness Centre (Not Accessible)

THE UGLY

We didn’t notice anything terrible or ugly about this resort. We spent a week there and not a single bad thing happened. None of us got sick or had any stomach issues and the resort and surrounding areas felt incredibly safe. 

OVERALL

Overall, we loved this resort. The flight to get there was short, the price was really reasonable and we have never experienced a more beautiful, expansive beach. The resort itself had a fun pool area for kids and a quiet pool areas for adults. They had a tennis court, a spa, on-site laundry, a kids’ club, a playground, etc. and the resort was large enough that we didn’t feel like it was overly busy (even though it was spring break).

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Laundry Room (Very Small)

One of the other pleasant surprises about the Holiday Inn was that a lot of guests seemed to be repeat visitors and they were so unbelievably nice. One set of neighbours we had left us with a giant cooler filled with drinks and water for use by the pool. Another set of neighbours left their giant pool floaties for our kids to play with after they went back home. All of the people we encountered around the resort and on the beach were extremely friendly and laid back. I got the feeling that the staff at this resort worked hard to cultivate that atmosphere.

We typically don’t like to go back to the same place twice, but we would definitely go back to the Holiday Inn in Los Cabos. We had a really great experience there.

Regal Princess, Princess Cruise Line

We went on a 7-day Eastern Caribbean Cruise on the Regal Princess in February of 2015. The boat left the port in Fort Lauderdale and sailed first to Princess Cays (Princess Cruise Line private port), then to St. Thomas and lastly to St. Maarten before returning back to Florida. We had three full days at sea.

We stayed in a wheelchair accessible balcony room (room B303) on the starboard side of the boat, close to one of the banks of elevators. This was very convenient for going to and from our room.

THE GOOD

The room was tastefully decorated with modern, neutral colours. I am not sure why but our room only came with two twin beds. I had requested a queen instead of two twins but there must only be one configuration for this room. It worked out okay because we had to have two cribs in our room as well, so we put one of them in between our beds and one over by the balcony.

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Two Twin Beds

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View of Room Facing Balcony

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TV, Desk and Storage Closet

Although the room was not huge, there was lots of storage space in the room for luggage and clothes. Just to give you an idea, we had two strollers, four pieces of luggage, two playpen-type cribs, the wheelchair and all of us in the room. Having the balcony definitely helped as we were able to see the natural light and get fresh air into our room.

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Large Storage Closet

The bathroom in our room was great for accessibility. There was a wheel-under sink, a shower with a fold-down bench and a toilet with grab bars. There was even an alarm next to the toilet for someone to push if they were in distress in the bathroom. Unfortunately this alarm was well within reach of our little people and there was no way to disable it 🙂 We had the front desk calling us several times some days when our kids couldn’t keep their hands off of the buttons.

The balcony was fully accessible. There was a metal piece that dropped down to cover the threshold after the sliding door was fully opened.

The ship itself was very accessible. There were plenty of elevators, albeit slow ones. Several of the common areas had nice, smooth tile on the floors, making it easier for a wheelchair to get around. 

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Atrium in the Middle of the Ship

The back of the boat had a few different levels, which you could access via a lift. The very top level of the ship had a mini-golf course and you could access that level using a stair lift. 

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Lift To Get to Exercise Track Level

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Mini-Golf Course on Very Top Level

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Stair Lift to Get Up to Mini-Golf Level

As with most cruise ships, this one had something for everyone. The Regal Princess had a casino, theatre, spa, adults-only pool area, a gym, a walking/running track, movies under the stars and a night-time water show. The kids particularly enjoyed the Seawalk, which is a glass floor walkway that extends out over the edge of the boat so that you can look down into the ocean.

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Seawalk

ITINERARIES

Our first stop was at Princess Cays. This is a private island owned by the Princess Cruise Line and they use it as a port of call on their Caribbean cruises. This was a tender port and the cruise representatives said that my husband would only be able to get to the island if he could get onto the tender boat without assistance. Given that he can’t walk, this is impossible. We took our chances and headed down to the gangway and the people loading passengers on and off the tender boat had no issue carrying him on. I often find this to be the case. People are more than willing to help you when you are right in front of them but the official position often is that they aren’t supposed to do it. The boat ride to the island was about 5 minutes long. There was not much there other than the beach and a buffet-style lunch place, but the sand was soft and it was nice to get off of the boat for an afternoon. The island itself had some paved pathways that were easy to wheel on.

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Princess Cays

Our next stop was St Thomas. Last time we were there, we realized that there wasn’t much to do if you didn’t have some form of accessible transportation. This time we got pro-active and booked an accessible excursion to the Magic Ice Bar. The vehicle that picked us up was an open air bus, but they had a lift at the back and it all went pretty smoothly. They were even able to fit two people in wheelchairs on the bus.

The Magic Ice Bar was actually pretty cool (no pun intended!). When we walked in, they gave us big winter parkas to put on and, from then on, we felt right at home! There were ice sculptures everywhere and even ice slides for the kids. There was a long ice bar inside and they let us sample various flavours of rum (i.e. coconut, pineapple, cherry, etc.). 

Our last port on this cruise before heading back to Fort Lauderdale was St. Maarten. We had been here before and walked through the downtown shopping area that time. This time we decided to head to the beach and spend a day hanging out by the ocean. The water taxis to get to the downtown/beach area are not accessible per se, but the operators have always been extremely helpful and we have never had an issue getting on or off. We had to pay to rent a big beach umbrella to provide some shade on the beach but it worked out okay and the kids had a blast playing in the sand and water. 

THE BAD

All cruise lines operate differently in terms of dining, reservations, gratuities, etc. We found Princess somewhat more challenging with kids because if you wanted to eat anywhere other than the buffet, you had to book a reservation or wait in line for a long time. Because of this, we ended up eating at the buffet for every meal. The buffet food was good but the buffet area always felt very busy and it was sometimes tough to find a table. 

Getting through the hallways on cruise ships in a wheelchair can be a challenge, especially when luggage is left in the hallways on embarkation and disembarkation. It can also be a challenge getting to your room during the day when the housekeeping carts are in the halls. The best strategy is to book a room very close to the elevators so you don’t have to traverse a long hallway to get in and out of your room.  

This boat did not have an accessible pool or any accessible hot tubs and did not have any pool lifts. 

This cruise ship was definitely better-suited to adults or families with older kids. The boat had a mini-golf area, sports court and a shallow pool area but not a lot for younger kids.  

THE UGLY

This was a very classy ship and it was practically new when we were on it. There was nothing ugly about it. 

OVERALL

The Regal Princess was a beautiful boat with some very cool features. I enjoyed the Seawalk and the water shows at night. I appreciated that they had room service and we had a very lovely room steward for the week who took good care of us. Although we didn’t suffer in the food department, I would have liked it if the specialty restaurants had more flexible dining options.

In terms of accessibility, this specific itinerary is a bit of a challenge for wheelchair users as two of the three stops require being hoisted onto a tender boat or water taxi. If you cannot walk at all, you may be better off selecting an itinerary with no tenders. If you have some mobility, however, you may find it to be more manageable than we did. 

 

Norwegian Epic – Norwegian Cruise Line

We sailed on this boat for two weeks in October of 2010 when it was only a few months old. It was the third largest cruise ship in the world at that time, but has since been bumped down to the fourth largest cruise ship in the world (the top three all belong to Royal Caribbean).

Norwegian Epic

Norwegian Epic

On our cruise, the ship left from the pier in Miami, Florida. The first week, we stopped in: Costa Maya, Mexico; Roatan, Honduras; and Cozumel, Mexico before heading back to Miami. The second week we stopped in: St. Maarten; St. Thomas, US Virgin Islands; and Nassau, Bahamas and then returned again to Miami. We had a balcony suite on the very back of the boat.

THE GOOD

The Norwegian Epic is a HUGE ship, which we thought was good because there were so many things to do. Once everyone got settled in, we didn’t notice that there were approximately 4000 people on board.

We stayed in a wheelchair accessible room at the very back of the boat. We wanted the back of the boat because we thought it would offer the best view. When sailing away from the ports, we got to take in all of the scenery and the views of the sunsets were out of this world. 

Beautiful Views of the Sunsets from Our Room at the Back of the Boat

Beautiful Views of the Sunsets from Our Room at the Back of the Boat

Our Room Was in the Middle Just Above the Big Rectangular Window

Our Room Was in the Middle Just Above the Big Rectangular Window

Our room was quite large compared to the non-accessible rooms on the boat. There was ample room to wheel around. The bed was a king-sized bed and it was very comfortable. The decor on this boat was very tasteful (some boats have a lot of crazy colours but this was very modern).

Wheelchair Accessible Room on Norwegian Epic

Wheelchair Accessible Balcony Suite at Back of the Boat

The balcony could easily be accessed in a wheelchair as they built a small wooden ramp on the outside to create a smooth transition.

Outside on Balcony

Outside on Balcony – Small Ramp to Ease Transition

The bathroom in our room was very compact (as all of them are on the boat) but it had everything we needed. The shower and toilet were in a separate room of their own. The toilet came equipped with grab bars on all sides of the toilet (and behind) and a plastic, raised toilet seat. The shower was small but functional and had a built-in shower bench that folded up and out of the way when not in use. The shower controls could easily be accessed by someone sitting on the shower bench. 

Toilet in Accessible Room on Norwegian Epic

Toilet in Wheelchair Accessible Room on Norwegian Epic

The sink was outside in the main area of the room, which was nice as it could be used even if someone was in the bathroom. It was small but it was wheel-under. The height of the counter was good for those in wheelchairs (although basin-type sinks can be trickier to use when you can’t stand over them).

Wheel-Under Sink

Wheel-Under Sink

Those who have been on cruises before will know that cruise ships are a great way for those with mobility issues to travel. They are generally completely accessible and the Norwegian Epic is no different. Other than some of the activities on the boat (rock climbing wall, waterslides, etc.), there was no area of the ship that was not accessible. Even at the back of the boat, where the main elevators didn’t run, we located a wheelchair lift that gave us access to every level.

Wheelchair Lift at the Back of the Norwegian Epic

Wheelchair Lift at the Back of the Norwegian Epic

Wheelchair Lift

Wheelchair Lift

Wheelchair Lift

Wheelchair Lift

There were several pools and several hot tubs on this boat and one pool and one hot tub were equipped with a pool lift. 

Pool With Lift

Pool With Lift

Hot Tub With Lift

Hot Tub With Lift at the Back of the Boat

The other pools could be accessed by someone in a wheelchair if you felt comfortable bouncing down into the water. The other hot tubs could not be accessed as they were all raised and required the ability to navigate a number of stairs.

View of Additional Pools

View of Additional Pools

View of Additional Pools

View of Additional Pools

Access Into Other Hot Tubs Was Via Stairs

Access Into Other Hot Tubs Required Ability to Navigate Stairs

The main areas of the Norwegian Epic were all accessible. Most cruise ships have very narrow hallways but, on this ship, they were not too bad. The only real problem we ran into navigating the hallways was trying to get around the housekeeping carts in the middle of the day.

Hallways

Hallways

The buffet area was huge and could easily be navigated in a wheelchair. 

Buffet Area

Buffet Area

The food on the Norwegian Epic was amazing. Norwegian Cruise Line does freestyle cruising, which means you can eat whenever you want. The food at the buffet was exceptional and there was always a good selection available. A few of the specialty restaurants required reservations, but for the rest of the eating establishments, no reservations were required.  The specialty restaurants not only had good food but they offered beautiful views. They were definitely worth experiencing. The food served on the Norwegian Epic was far better than anything we have experienced at an all-inclusive resort. 

There were a lot of activities available on this boat. The evening entertainment included a magic show, comedy show, dinner theatre, dance party, the Blue Man Group show, impersonator show (Legends), movie night, sports night, etc. During the day, there were pool activities, waterslides, a rock climbing wall, ping pong, an arcade, a bowling alley, a basketball court, a climbing cage, etc. There was a huge gym on the boat, a walking/jogging track and a spa. Really, I wish we had had more days at sea so we could have spent more time exploring and relaxing on the boat.

Rock Climbing Wall

Larger Rock Climbing Wall

Rock Climbing Wall

Shorter Rock Climbing Wall

Waterslides

Waterslides

Basketball Court (This Was Taken on a Rainy Day. Most Days it Was Really Hot up There).

Basketball Court (This Was Taken on a Rainy Day. Most Days it Was Really Hot up There).

Video Arcade

Video Arcade

Kiddie Pool Area and Waterpark

Kiddie Pool Area and Waterpark

THE BAD

Although the size of the boat was a good thing for us, as we were on it for two weeks and we never got bored, it could be a bad thing if you have a hard time getting around. Cruise ships are primarily carpeted (with the exception of the pool deck and buffet area) and it can be really tiring wheeling down long hallways when you have to wheel on carpet. Given the size of this boat, you could be faced with having to make quite a trek to the buffet area or to one of the specialty restaurants depending on where you are coming from. This is something to keep in mind. Sometimes we went up to the pool deck to make our way to the other side of the boat just because it was easier and quicker to wheel across the floor on that deck. 

There was a casino on this boat, which is a good thing for most people. We aren’t much into gambling so we don’t give it much thought either way. The only thing that did bother us was the smoke emanating from the casino at night. It was really strong on that floor and wafted up to the floor above it as well. They did make a real effort to use deodorizers and air purifiers but the smoke around the casino area was noticeable. 

Casino

Casino

We had one unusual experience on this trip that has never happened to us before. While the boat was sailing, a bird flew into our room through the balcony door and we couldn’t get it out! It resulted in some hilarious antics on our part, and eventually we were able to help it find the door again, but we spent a few crazy hours ducking and diving and running around the room trying to convince it to go back outside.

Bird That Decided to Join Us in Our Room

Bird That Decided to Join Us in Our Room

For the second week of our cruise we had an issue with the heating and cooling system in our room. The ventilation system was continually blowing hot air. Given that the temperatures outside were extremely hot and humid, this got to be very uncomfortable. They tried multiple times to fix it and ended up having to order a part, which they were able to pick up at a port on our second last day on the boat. 

By far, the worst part of this boat was the vibration and noise it made when it docked at the ports. I am not sure if this could only be heard or felt at the back of the boat, but we would be sleeping soundly early in the morning and when the ship began docking at a port (usually around 7am, but sometimes earlier) the whole room would start to shake and the boat would make a horrible noise. It was so unbelievably loud that it was impossible to sleep. We are not morning people at all and every day that we were not at sea, we could count on this rude awakening.

THE UGLY

We had a really strange room steward for the two weeks that we were on the boat. When he noticed that my husband’s tires were leaving marks on the new carpets in the room, he taped white plastic all over the carpet with duct tape to help protect it. He seemed much more concerned about the cleanliness of the carpet than about how crazy it looked or how it would make my husband feel. I am sure he was trying to avoid having to shampoo the carpets at the end of our stay, which was totally understandable, but when we came back to our room and saw the plastic everywhere it kind of made us feel like we were in a contamination zone. 

THE PORTS

If you go on this same itinerary, you might want to know a little bit about the accessibility at the ports.

Costa Maya – There was very little to see at the stop in Costa Maya and it was insanely hot there. There were some shops right at the port where we wandered around but they had the usual souvenirs. You would have to look for an accessible excursion here if you wanted to see something interesting.

Roatan – Roatan was relatively accessible, however, we felt pretty unsafe walking around there. We left the shopping area at the pier as we wanted to find some local crafts, but after walking through several dark, back-alley shops and being followed and harassed by small children needing money, we made a quick exit back to the boat. 

Cozumel – Cozumel was great for accessibility and it was a fun stop. We had a really good day there walking around and were able to see lots of different places and do a ton of shopping for family back at home. 

St. Maarten – St. Maarten was fairly inaccessible. We were able to get on a water taxi to the downtown area so that we could walk around a little bit but there was a lot of cobblestone, very narrow sidewalks and a lot of uneven pavement.

St. Thomas – We were unable to get any form of accessible transportation in St. Thomas or find anyone willing to take us on a tour so we spent the day wandering around the shops at the port. There were quite a few shops there, but nothing overly exciting.  

Nassau – We were not able to find a wheelchair accessible cab in Nassau but the cab drivers were all willing to help carry my husband into their vans. We took a cab over to Atlantis and walked around there for most of the day. Beware that it is crazy expensive there but it was fun to see. We also explored the straw market in Nassau, which was a little tough to navigate in the wheelchair due to narrow aisles, but it was a good place to shop and chat with local people.

Miami – Miami was very accessible. We took a cab to South Beach and enjoyed walking up and down Ocean Drive. We were surprised to find that there were mats laid out along the beach for wheelchair access and there were beach chairs available at the Beach Patrol Office. We wished we had had more time there so we could have spent more time on this beautiful beach. 

Wheelchair Beach Access in Southbeach, Miami

Wheelchair Beach Access in Southbeach, Miami

OVERALL
 
For wheelchair users, you can’t go wrong on a cruise. It is a great way to see more of the world with very little hassle. No matter how inaccessible the various ports might be, you always get to go back to your room at night and you know that you have what you need there.  
 
The real luxury of a cruise is that no matter what type of vacation you like to have, whether you like to be busy and see everything and try every activity or whether you like to sit on a lounge chair in the sun sipping on drinks all day long, you can do it on a cruise. There is truly something for everyone. 

Grand Bahia Principe Tulum – Akumal, Mexico

We stayed at this resort for two weeks over Christmas and New Years in 2013-2014. We were there with a group of 10, so we got a pretty good feeling for what the resort had to offer and what others’ experiences were as well. We stayed in the 200 block and our wheelchair accessible room was on the main floor. 

Wheelchair Accessible Room 203

Wheelchair Accessible Room 203

200 Block of Rooms

200 Block of Rooms

THE GOOD

We had a great family vacation at this resort and it was very wheelchair accessible. There were ramps everywhere and the lobby, buffet, pool area and beach were all accessible by wheelchair.

Flooring in Lobby Area

Flooring in Lobby Area

There was a wooden mat that went a long way on to the beach, so you could wheel right down to the water if you wanted and there were loungers there for people with mobility issues to use. These types of features are hard to find, so we were pretty impressed by this.

Transition from Path to Wheelchair Beach Access

Transition from Path to Wheelchair Beach Access

Wheelchair Beach Access

Wheelchair Beach Access

Bottom of Wheelchair Beach Access - Looking Back Towards the Resort

Bottom of Wheelchair Beach Access – Looking Back Towards the Resort

Our room was outdated but the bathroom had a wheel-under sink, a wheel-in shower and grab bars by the toilet. The grab bars by the toilet were far away and awkwardly placed but we asked a manager about this and they delivered a special toilet seat to our room that had arm rests and this helped a lot. 

Wheel-Under Sink

Wheel-Under Sink

Toilet Seat with Armrests

Toilet Seat with Arm Rests Provided by Resort

We were able to request a shower bench for the wheel-in shower. It was plastic and quite small (and not overly stable) but the height was adjustable by rotating the legs.

Wheel-In Shower With Portable Shower Bench

Wheel-In Shower With Portable Shower Bench

Opposite End of the Wheel-In Shower

Opposite End of the Wheel-In Shower – The Entire Bathroom Would be a Lot Easier to Use if That Glass Panel Wasn’t There

There were so many good things about this resort in general, but these are the things that really stood out to us:

1. They had a great Kids’ Club with exceptionally nice staff members. They did lots of crafts and activities with the kids during the day. After dinner every night, they did a mini disco for the kids in the lobby where they danced and sang songs (and burned off some energy). They also did a beach party for the kids on New Year’s Eve. Our kids weren’t old enough to attend the Kids’ Club but when we went in to check it out, the staff gave them little Mini Club T-shirts and made a big fuss over them. 

Mini Disco in the Lobby

Mini Disco in the Lobby

2. The pools were very nice and not too cold. There were a few different pools, so we had the option of being at the main pool or going to one that was closer to the snack bar. There was a swim-up bar right in the main pool and a regular bar beside the other pool. There were lots of loungers available by the pools and there was entertainment at the main pool in the afternoons.

Main Pool

Main Pool

Swim Up Bar at Main Pool

Swim Up Bar at Main Pool

3. The service we received at the buffet was exceptional. They served our group of 10 almost every day and they were very efficient and very good to us.

4. The resort was large and we never ran out of things to do. There is a huge market with clothing and souvenir shops right by the entrance and there are two sister resorts, Coba and Akumal, that are within walking/wheeling distance (or, if you are able-bodied, you can take the free trollies that go between the resorts all day long). There is some shopping at the sister resorts as well and you can eat at Coba for free. The buffet over there is quite good and the service is very good.

5. There was a dolphinarium at the resort. I wasn’t sure where to put this as I think dolphins are amazing but I don’t think keeping dolphins in captivity should be encouraged. I’m putting it on the good list because dolphins are so incredibly beautiful to watch. You can learn all about them, swim with them, kiss them and interact with them if you pay for one of the dolphin experiences at the dolphinarium. 

Dolphinarium

Dolphinarium

6. The beach was clean and there were big bags of sand in one part of the ocean to calm the waves. There happened to be some great snorkelling close to the sand bags.

Sand Bags In Front of Beach - Ocean is Shallow Enough to Walk to These

Sand Bags In Front of Beach – Ocean is Shallow Enough to Walk to These

There was a long stretch of beach between the Tulum resort and the Akumal resort that was relatively quiet and not too crowded. 

View From Tulum Resort Looking Towards Akumal (Sister Resort)

View From Tulum Resort Looking Towards Akumal (Sister Resort)

Beach Volleyball

Beach Volleyball at Tulum Resort

View of the Beach - Beautiful Sand

View of the Beach – Beautiful Sand

7. The grounds were immaculately maintained and there were lots of little critters to take pictures of.

Central Grounds Outside of Main Pool and Main Buffet Area

Central Grounds Outside of Main Pool and Main Buffet Area

Beautiful Grounds

Beautiful Grounds

Cool Critters!

Cool Critters!

Critters!

More Critters!

8. There were shows and entertainment at the resort every night. We only saw 2 of them but the rest of our group saw more and they said they were well done.

Elvis Show - Very Funny

Elvis Show – Very Funny

9. The Coba resort (sister resort) had an amazing water park for kids of all ages. We could have spent several days there running around with the kids. There were lots of loungers for parents with older kids to relax on and we were able to find loungers in the shade so that the really little ones didn’t get too hot. 

Waterpark at Grand Bahia Principe Coba

Water Park at Grand Bahia Principe Coba (Sister Resort)

Waterpark at Coba Resort

Other Side of Water Park at Coba Resort

10. They did a good job of celebrating the Christmas and New Year’s festivities. They had a special dinner on Christmas Eve and on New Year’s Eve. Santa came on Christmas Eve and gave little gifts to all of the kids. On New Year’s Eve, they had a huge party with music and lots of crazy festivities. We missed it because our kids were pretty little and we were in our room with them but we heard the next day that it had been very wild. 

Christmas Tree in the Lobby

Christmas Tree in the Lobby

New Year's Festivities On the Way in to the Buffet

New Year’s Festivities On the Way in to the Buffet

New Year's Drinks on the Way into the Buffet

New Year’s Drinks on the Way into the Buffet

11. This resort worked out well for a group vacation as it was so large and there was such a variety of things to do. Everyone, despite different age groups and abilities, was able to enjoy themselves. It was easy for people to go off and do their own thing during the day and then meet up for dinner. 

12. There was free wi-fi in the lobby. The connection was occasionally unavailable but it was convenient to be able to check email on the way through the lobby.

THE BAD

In terms of accessibility, there was only one wheelchair accessible bathroom in the public area of the resort. It was located by the lobby, but if we were eating at the buffet or out by the pool, it was a little inconvenient to have to go all the way back to the lobby to use the washroom.

The paved pathways around the resort were all cobblestone. It wasn’t that big of a deal but those in wheelchairs will know that wheeling on an uneven surface is not nearly as relaxing as wheeling on a paved pathway. 

Cobblestone Pathways

Cobblestone Pathways

The sister resorts, Coba and Akumal, were accessible by free trollies that ran all day and all night long but the resort did not have a wheelchair accessible trolley. We carried my husband on to one of the trollies on our way to the Coba resort and a family member carried the wheelchair on the back. This was very difficult and very inconvenient. On our way back, we decided to just walk/wheel back (at the dismay of the staff) and it only took us about 15 minutes to get back to our resort. Walking/wheeling was a way better option. 

The room we stayed in was quite outdated and the bathroom was very small. It was very difficult to shut the bathroom door once the wheelchair was inside. We had to push the glass shower door in all the way so that my husband could squeeze right into the shower and then I would attempt to sneak the door closed behind his wheels. It was a really bad design for wheelchair users.

Outdated Decor in the Room

Outdated Decor in the Room

In terms of the resort in general, we felt it could use quite a few improvements. Keep in mind that we have pretty high expectations but here are some examples from our experience:

1. The toilet in our room was broken and basically not attached to the floor. It almost fell over when my husband transferred on to it. They did a crappy (ha ha) job trying to fix it and we eventually had to switch rooms because it was unsafe to use.

2. We asked the mini-bar staff and front desk staff repeatedly for juice and water in our mini-bar instead of pop and beer. They always said no problem. Despite leaving big tips, we never received juice or water in the mini-bar in the entire 2 weeks we were there. Also, because our kids usually napped in the afternoon when they made their rounds to stock the mini-bars (and we would put the do-not disturb sign up), they would usually skip our room and not come back. 

3. Our room was not cleaned one day and on our way to dinner we asked if they could send clean towels and sheets to our room. The front desk said they would send someone right away and when we got back to our room over two hours later, nothing had been done. We called the front desk and they finally sent someone an hour later. (By then our kids had gone to bed and the arrival of the housekeeping staff woke them up.) 

4. We asked the front desk for a bottle of water and they said they could not give us one but they could deliver it to our room. We asked if they could deliver 2 bottles of water to our room if they were going to send someone with it and they said it was no problem and that they would make sure we received 2 bottles of water in our room every day. They weren’t delivered to our room that day until 10:30pm (woke our kids up again) and they never sent them ever again. I think this resort hoards the water bottles because apparently their tap water is filtered and safe to drink but it is weird to ask for a bottle of water in Mexico and be told no. 

5. The staff broke a bunch of glass outside of our unit one day and there were giant shards of glass everywhere (bad for kids’ feet and wheelchair tires). We asked to have it cleaned up and nothing happened that day or the next day. We finally asked the housekeeping staff if they could clean it up and they picked up most of the big pieces of glass. We cleaned up the rest. 

6. The buffet food was just so-so. We ate there for almost every meal for two weeks and most of the food had little taste. The desserts left a lot to be desired (which is maybe a good thing if you are trying to behave!). A lot of the trays at the buffet sat empty for a long time. If you wanted guacamole, for example, you had to be there right when it was set out, otherwise you would have to wait another 30 minutes for the tray to be re-filled. We heard that the food at the specialty restaurants was better but we didn’t have the opportunity to try any of them.  

7. The snack bar food during the day was okay (pasta, fries, salad, burgers, soft ice cream, etc.) but at night it was by order only. I am vegetarian and the only vegetarian thing on the menu was nachos. I went there to eat very late on the first night we arrived (after not eating for the entire day, I was absolutely starving). The “nachos” (stale plain chips with cold, watery cheese), however, were so bad that I decided I would rather go hungry until the next day than try to swallow them (that should tell you something!). The late-night food was absolutely inedible.  

Snack Bar

Snack Bar

8. If you want a drink at this resort, you will have to get it yourself. No one will come around asking if you want a drink or if you need anything. When we were at Coba, the sister resort, we got asked 4 times in one afternoon if we wanted a drink, but this never happened at Tulum in 2 weeks!

Drinks at Coba!

Drinks at Coba!

9. The cribs we were given for our babies were very dirty and the mattress portion of the cribs was too small for the crib and hard as a rock. As a result, we usually ended up having them sleep with us in our bed (4 people to one bed = very little sleep).

Playpens for the Twins Were Hard and Dirty - I Was Very Happy That I Brought My Own Sheets

Playpens for the Twins Were Very Hard and Dirty – I Was Very Happy That I Brought My Own Sheets

10. The AC did not work properly in our room. It seemed to switch off at night and the room was very hot all night long.

11. The system they have for the in-room safes is weird. When you check in, they give you a key and a component for the locking mechanism to insert into the door of the safe. Depending on the type of reservation you made, you may or may not have to pay extra for the lock and key. The safe is extremely tiny and you will likely only be able to fit your phone, important documents and your cash inside. You cannot fit an iPad in the safe.

In-Room Safe - You Had To Purchase The Key Depending on the Type of Room You Paid For

In-Room Safe – You Had To Purchase The Key Depending on the Type of Room You Paid For

12. Some members of our party had issues upon check-in with the wrong room being provided. Make sure you call or email the resort prior to arrival to confirm that you are getting exactly what you paid for. 

THE UGLY

Bed bugs! I probably don’t need to say any more than that, right? 

They supposedly fumigated our room 3 times and fumigated our new room and it did not seem to help. We came home with several bites and another group in our party had the same experience. When we told the front desk that we thought our room had bed bugs, they didn’t even bat an eye. They just told us that they would have someone come to fumigate the room. BAD SIGN!

Also, I hung one of my shirts out to dry on our balcony after it got soaked at the pool and it got stolen. We even saw the guy walk by and take it as our balcony door was open. I really do know better than to trust that my things will be safe on a main floor balcony but it was still kind of shocking that it got taken in the middle of the day while our balcony door was open. 

View of Balcony From Inside Room

View of Balcony From Inside Room

View From Our Main Floor Balcony

View of Outside From Our Main Floor Balcony

OVERALL

My best advice is to go to this resort with realistic expectations. You do need to be prepared for the fact that it is NOT a 5-star resort. The food isn’t great, the service can be hit and miss and you will notice that they are trying to save money by cutting a lot of corners. However, the resort is located on a beautiful stretch of beach, it is large and can accommodate a variety of interests and it is all-inclusive, which makes life easy when you are travelling, particularly if you are travelling with a group or with kids. If you get a good deal on the price and you go with realistic expectations, you will most likely enjoy your time here.  

If you have kids, I would recommend staying at the cheaper Coba resort. Although I don’t know what the rooms are like over there, the water park was great for kids, the service seemed better to us and the food at the buffet seemed just as good as the buffet at Tulum. 

Side Note Regarding Transportation

Transportation in Mexico can sometimes be tricky, especially when you are travelling with a wheelchair and two babies. For transportation to and from the resort, we used Cancun Accessible (www.cancunaccesible.com). We have used them in the past and have had a great experience with them. They were waiting for us when we arrived (even though we were very late getting in) with a big, accessible private van and were very patient as we strapped the kids in to their car seats. They helped load all of our luggage and it was a very smooth one-hour trip from the airport to the resort.

On the way back to the airport, they brought the wrong vehicle and created a bit of a problem for us as it wasn’t big enough to fit the wheelchair and the rest of the family. I ended up taking separate transportation with the two kids and we met up at the airport. To the credit of Cancun Accessible, they admitted that they had sub-contracted out the pick-up to another company and that the instructions had been miscommunicated. The other company had brought a van for a child in a wheelchair, not an adult. Even though we had pre-paid for the round-trip transportation, they did refund us 100% of our trip from the resort back to the airport. It was the right thing to do but we were not expecting it. Based on the way they responded to this incident and our previously good experiences with them, I would probably use them again if we were to return to the Cancun area.  

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