Delta Hotels by Marriott Grand Okanagan Resort – Kelowna, British Columbia

We stayed at The Grand Okanagan for 5 nights in April of 2017. Kelowna is one of our favourite places as it is beautiful, the weather is usually great and there are lots of things to see and do there. I have stayed at this Resort many times before but this was our first time staying there as a family.

THE GOOD

You know the saying, “You get what you pay for?” Well, this is usually true of hotels, and The Grand is no exception. The room rates aren’t cheap; they ranged between $250 and $300 per night when we stayed there. But from the moment we checked in, we felt like guests. The bell staff at the front of the hotel was absolutely amazing. They helped us with our bags, carried everything to our room, chatted with us about things to see and do, and within a few minutes of settling in, they brought presents up to the room for the kids. During our stay, they also brought us a card and offered us a complimentary movie complete with popcorn delivered to our door. We ran into one of the staff members downtown on her day off and she stopped on her bike to say hello and see how we were doing. The level of service we experienced at this hotel was way above average.

Our room was on the second floor of the hotel side (there is also a timeshare side). The room itself was pretty basic but the bathroom was huge. There was a wheel-in shower with built-in shower bench, wheel-under sink and toilet with grab bars. There was a massive turning radius in the bathroom!

The location of the Grand is amazing. It is on Water Street, which is a very popular area. In one direction, you can take a short walk to downtown, passing by a huge Cactus Club and the Kelowna Yacht Club. In the other direction, you can walk along a beautiful boardwalk around the lagoons. There is a very peaceful nature reserve not far from the boardwalk as well. Across the street is the Kelowna Art Gallery and a block away is the public library. 

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Cactus Club and Kelowna Yacht Club with The Grand in the Background

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Beautiful Boardwalk

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Nature Reserve

The Grand has a spa, large fitness facility and indoor/outdoor pool. There was a hot tub inside and a small hot tub outside as well. There was no pool lift but the pool area, both inside and out was accessible.

Kelowna is great for couples and families alike. There is a lively nightlife in Kelowna in the summertime for those looking to go out. For those with little kids, like us, there is a great playground and splash park in the Kelowna City Park downtown. You can also spend time walking along the beach and splashing in Lake Okanagan. Although some of the playgrounds have pea gravel, the splash park is cement and the pathways are all easy to navigate in a wheelchair. 

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Playground in Kelowna City Park

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Sandy Beaches Alongside Kelowna City Park

There are loads of fun things to see and do in the City of Kelowna itself. There are lots of great places to walk, restaurants to try and lots of shops to explore. One of the highlights for our family was a place called “Jump 2 It” that houses a bunch of giant bouncy castles. The kids bounced around in there for hours! It was immaculately clean, free for the adults to get in and they allowed outside food and drinks, so I thought it was a good find. 

THE BAD

Our room location in the hotel wasn’t great. We were right outside of the elevator bank on the second floor and just to the left of a walkway between the timeshare part and the hotel part. We could hear the elevator dinging all night long in addition to staff members hauling laundry carts and people talking in the hallway. It likely would have been a lot quieter on a higher floor.

Parking at the Grand was an extra $20 a night. They had a covered parkade but there were several handicap parking stalls right outside the main entrance, so we parked there. We had to leave the keys with the valet people in case they needed the spots in an emergency, but it made it easier for us to come and go. The extra costs do, however, have a way of adding up.

The Grand does not have any on-site laundry machines for guest use. We had to drive to a laundromat to wash our clothes. 

While we were there, the hotel shut down the indoor pool and the indoor hot tub for maintenance. I appreciate that things have to be fixed up from time to time, but the sign said it was scheduled maintenance and no one gave us a heads up about this when we called to book. We were there at a time of year when the outside temperature was still pretty chilly so swimming in the outdoor pool was not an inviting option. 

THE UGLY

There is nothing ugly about The Grand. 

OVERALL

Overall, this is a great place to stay in Kelowna. It has everything you could want on site: pools, hot tubs, spa, fitness centre, bar, restaurant, shops, hair salon, casino, etc. and it is surrounded by beautiful scenery. The location is ideal for people who like to be close to everything. 

The staff here really go out of their way to make you feel welcome and to make sure that you have an excellent stay. When I mentioned the noise and the inconvenience of the closed pool upon checkout, they waived the cost of our parking for the entire stay, which saved us at least $100. The focus on hospitality is very apparent here and it makes for an above-average guest experience.  

Holiday Inn & Suites – Osoyoos, British Columbia

We stayed at the Holiday Inn & Suites in Osoyoos, BC for 5 nights in April of 2017. This was our first trip to Osoyoos as a family and we picked this hotel largely because all of the other hotels I called in Osoyoos were booked solid. They all told me the same thing – Osoyoos gets a number of snowbirds that rent out the hotel rooms on a monthly basis through the winter and they don’t go home until the end of April. Apparently the wheelchair accessible rooms get booked up by people looking to escape the winter weather elsewhere in Canada. This isn’t too surprising given that the daytime average temperatures are higher in Osoyoos than anywhere else in Canada. The winters are shorter and milder and spring arrives earlier than in other parts of the Okanagan. If I could afford it, I would spend my winters in Osoyoos too!

THE GOOD

The Holiday Inn & Suites is located in one of the best spots in Osoyoos. It is right on a peninsula in the middle of Osoyoos Lake. There is a small private beach area in the back of the hotel and it is an easy walk to the larger public beach (Gyro Beach) and the downtown area. 

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Our room rate for the accessible room with a wheel-in shower was $158.95 per night. The room was really well-appointed for a family. It came with two queen-sized beds in a separate bedroom, a large accessible bathroom with wheel-under sink, wheel-in shower (with built-in bench) and a toilet with grab bars.

Bedroom

The rest of the room had a very large living space with a full-sized kitchen, dining area and living room with couches and a TV.

There was a large balcony off of the living room which made for a nice spot to sit at the end of the day. 

There was free laundry available at the end of one of the hallways. The hotel also had a restaurant with a beautiful view overlooking the water. 

There was a pool, hot tub and fitness room located on the main floor. There was a large, accessible washroom located in the pool area. 

Our nightly rate included free, underground parking. 

THE BAD

This hotel is clearly not one of the finer properties in Osoyoos. It served its purpose, however, it is outdated, dirty and looks run down. It was probably in its prime 30 years ago. 

The wheel-in shower in our room had a built-in plastic shower bench. However, the bench was really far from the taps and it would be a challenge to stay on the slippery bench while trying to reach the taps. If you have mobility challenges, you may require help with this shower. 

The hotel had a pool and hot tub, however the pool wasn’t functioning for the first 3 days of our stay due to an issue with the pump. Also, every time I went to the pool area with the kids I had to go to the front desk to ask for towels as they weren’t stocked on the racks near the pool. They would often give me 2 towels for the three of us, which I found strange. 

When we checked in, they gave us “kids eat free” coupons for the restaurant. Apparently these coupons can only be used to order food off of the kids’ menu and when we ate at the hotel’s restaurant, we were told that they didn’t have a kids’ menu. 

THE UGLY

The hallways and common areas in the hotel smelled very strongly of curry and other combinations of food and grease. 

OVERALL 

Although the hotel itself wasn’t amazing, the location of this hotel was great. The view from the balcony was really beautiful and it was a very short walk to the public beach area and downtown. We were able to walk everywhere once we arrived. 

Some highlights of our stay in Osoyoos included the Desert Model Railroad (www.osoyoosrailroad.com) and the Rattlesnake Canyon Theme Park (www.rattlesnakecanyon.ca). The town also did an amazing family oriented celebration for Easter, complete with an Easter Egg Hunt, live music, petting zoo, face painting, games, bouncy castles, etc.

At that time of year, the town felt a bit sleepy, but it was a great place to unwind, relax and enjoy the beautiful Okanagan air. 

Embassy Suites by Hilton Mandalay Beach Hotel & Resort – Oxnard, California

We stayed in room 9301 at the Embassy Suites in March of 2016 for one week. We booked this hotel knowing nothing about Oxnard, California other than that the hotel was right on the beach with some accessible pathways alongside the beach. When we arrived, we were pleasantly surprised by the overall accessibility of the hotel and surroundings.

THE GOOD

There were several different buildings at this hotel and our room was on the third floor of building number 9, which was just to the right side of the main lobby building.

View of Main Lobby

View of Main Lobby Area

All of the rooms at this hotel are suites. In our room, we had two queen beds in a separate bedroom, two bathrooms (one with a wheel-in shower and built-in shower bench, wheel-under sink and toilet with grab bars), living room with a pull-out sofa and small kitchenette (microwave, mini-fridge, coffee maker and sink).

Two Queen Beds

Two Queen Beds, Access to Deck Across From Far Bed

Main Area Bathroom - Not Accessible

Main Area Bathroom Located by the Front Door – Not Accessible

Accessible Bathroom

Accessible Bathroom Attached to the Bedroom

Wheel-In-Shower With Shower Bench

Wheel-In-Shower With Shower Bench

Accessible Toilet Area

Accessible Toilet Area

Pull-Out Sofa and Living Room Area

Pull-Out Sofa, Living Room Area and Access to Deck

Kitchenette

Kitchenette

Front Door And Desk

Front Door And Desk

Our room was a “resort view” room. We had a nice view of the pool and courtyard and could actually see the beach and ocean in the distance.

View From Our Room

View From Our Room

View of the Main Pool from Our Room

View of the Main Pool from Our Room

View of Waterfall Near One of the Two Hot Tubs

View of Waterfall Near One of the Two Hot Tubs

Our room was cleaned every day by the time we got back from our morning activity except for once. The staff seemed very efficient and happy to help.

This hotel served free breakfast every morning until 10 am and free drinks and snacks every night between 5:30 pm and 7:30 pm. Breakfast was buffet-style with eggs, potatoes, pancakes, waffles, sausages, bacon, cereal, fruit, toast, yogurt and a selection of beverages. There was also a made-to-order section where you could order eggs or omelettes. The happy hour snacks consisted of nachos, veggies and party mix and the drinks consisted of alcoholic selections from the bar, punch and pop. Although the food wasn’t the best quality, it was plentiful and it made for an easy alternative to going out.

There was one large swimming pool and two large hot tubs at the hotel. The pool and one of the hot tubs were equipped with battery-powered pool lifts. We had no issue with the lifts and they seemed to work smoothly using a handheld remote.

Main Pool Lift

Main Pool Lift

Hot Tub Lift

Hot Tub Lift

Turn On the Key and Use Remote to Operate Lift

Turn On the Key and Use Remote to Operate Lift

There was direct beach access at the hotel. There was a gate in the back that led right to the sand and a long accessible pathway along the edge of the beach. If you turned right, it led you to a beautiful park with a large playground.

Beach Access at Back of Hotel

Beach Access at Back of Hotel

Paved Pathway Along the Beach

Paved Pathway Along the Beach

Amazing Playground for the Kids

Amazing Playground for the Kids

There was an accessible pathway through the sand so that wheelchair users could get closer to the ocean. The beaches were extremely large and there were lots of sand dunes, so one would not be able to get to the water in a wheelchair but you would be able to get close enough to see over all of the dunes and to watch the waves roll in. There were picnic tables up near the end of the accessible pathway where you could sit and have a nice lunch or dinner on the beach if you wanted.

Accessible Pathway Towards the Ocean

Accessible Pathway Towards the Ocean

Accessible Pathway Heading Towards Ocean

Accessible Pathway Heading Towards Ocean

View From the Top of the Accessible Path

View From the Top of the Accessible Path Facing Away From the Ocean

Looking Towards The Ocean - The Picnic Tables Mark the End of the Accessible Path

Looking Towards The Ocean – The Picnic Tables Mark the End of the Accessible Path

Pacific Ocean

Pacific Ocean – The Sand Was Extremely Soft Everywhere Except Right Along the Water’s Edge

In terms of its general location, this hotel was within walking distance of a number of beautiful harbours where you could look at fancy boats and beautiful homes. We also drove around and explored a number of shops, grocery stores and restaurants.  There was a family-friendly restaurant close to the resort called Toppers that served some of the best pizza we have ever had.

One of Many Beautiful Harbours

One of Many Beautiful Harbours

We learned when we were there that Oxnard is surrounded by fruit farms. It’s quite something when you are driving there to see the miles and miles of strawberries and other produce growing right there.

For entertainment purposes, you can drive from Oxnard to Ventura in 5 minutes, Camarillo (where there is a HUGE premium outlet mall) in 23 minutes, Santa Monica (where there is a really fun pier with rides and food, etc.) in one hour and Solvang (which is a very cool Danish tourist town) in one and a half hours. We thought Oxnard was ideally located for fun day trips with the kids.

Santa Monica Pier - View From the Top of the Ferris Wheel

Santa Monica Pier – View From the Top of the Ferris Wheel

Santa Monica Pier

Santa Monica Pier

For those flying in to California, this hotel was about one and a half hours away from LAX. Do not be afraid to rent a car as the shuttle buses for the major rental companies are accessible and they will pick you up at the terminal and take you to the rental company. Most all major car rental companies will install hand controls in a rental car for you for free. (Little tip we learned – don’t pay for anything fancy as chances are good that no matter what you rent, you will end up with a Chevy Impala (or similar) and they will not refund you the difference. Apparently most companies can only install the hand controls in mid-sized cars.)

THE BAD

I really had to think about something bad to say about this hotel. All I could come up with was that the food was not amazing and it would not be somewhere I would recommend to someone travelling without kids. We were there during spring break, mind you, but this is not a peaceful adults-only type hotel. It is definitely geared towards hosting families.

THE UGLY

The only thing that was ugly in my view was the bird poop on our deck. We were on the top floor and there were wooden slats above our deck that the birds sat on. Every morning, the deck, the deck chairs and the deck table were covered in fresh bird droppings, which made the deck unusable.

Our Deck

Our Deck

Bird Droppings on Our Deck

Bird Droppings on Our Deck

OVERALL

Overall, we thought this hotel was great and that Oxnard in general was a total hidden gem for those in wheelchairs and for families. We tend not to go to the same place more than once but we both agreed that we would definitely return here in the future. We left feeling like there was still a lot more to see.