Delta Hotels by Marriott Grand Okanagan Resort – Kelowna, British Columbia

We stayed at The Grand Okanagan for 5 nights in April of 2017. Kelowna is one of our favourite places as it is beautiful, the weather is usually great and there are lots of things to see and do there. I have stayed at this Resort many times before but this was our first time staying there as a family.

THE GOOD

You know the saying, “You get what you pay for?” Well, this is usually true of hotels, and The Grand is no exception. The room rates aren’t cheap; they ranged between $250 and $300 per night when we stayed there. But from the moment we checked in, we felt like guests. The bell staff at the front of the hotel was absolutely amazing. They helped us with our bags, carried everything to our room, chatted with us about things to see and do, and within a few minutes of settling in, they brought presents up to the room for the kids. During our stay, they also brought us a card and offered us a complimentary movie complete with popcorn delivered to our door. We ran into one of the staff members downtown on her day off and she stopped on her bike to say hello and see how we were doing. The level of service we experienced at this hotel was way above average.

Our room was on the second floor of the hotel side (there is also a timeshare side). The room itself was pretty basic but the bathroom was huge. There was a wheel-in shower with built-in shower bench, wheel-under sink and toilet with grab bars. There was a massive turning radius in the bathroom!

The location of the Grand is amazing. It is on Water Street, which is a very popular area. In one direction, you can take a short walk to downtown, passing by a huge Cactus Club and the Kelowna Yacht Club. In the other direction, you can walk along a beautiful boardwalk around the lagoons. There is a very peaceful nature reserve not far from the boardwalk as well. Across the street is the Kelowna Art Gallery and a block away is the public library. 

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Cactus Club and Kelowna Yacht Club with The Grand in the Background

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Beautiful Boardwalk

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Nature Reserve

The Grand has a spa, large fitness facility and indoor/outdoor pool. There was a hot tub inside and a small hot tub outside as well. There was no pool lift but the pool area, both inside and out was accessible.

Kelowna is great for couples and families alike. There is a lively nightlife in Kelowna in the summertime for those looking to go out. For those with little kids, like us, there is a great playground and splash park in the Kelowna City Park downtown. You can also spend time walking along the beach and splashing in Lake Okanagan. Although some of the playgrounds have pea gravel, the splash park is cement and the pathways are all easy to navigate in a wheelchair. 

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Playground in Kelowna City Park

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Sandy Beaches Alongside Kelowna City Park

There are loads of fun things to see and do in the City of Kelowna itself. There are lots of great places to walk, restaurants to try and lots of shops to explore. One of the highlights for our family was a place called “Jump 2 It” that houses a bunch of giant bouncy castles. The kids bounced around in there for hours! It was immaculately clean, free for the adults to get in and they allowed outside food and drinks, so I thought it was a good find. 

THE BAD

Our room location in the hotel wasn’t great. We were right outside of the elevator bank on the second floor and just to the left of a walkway between the timeshare part and the hotel part. We could hear the elevator dinging all night long in addition to staff members hauling laundry carts and people talking in the hallway. It likely would have been a lot quieter on a higher floor.

Parking at the Grand was an extra $20 a night. They had a covered parkade but there were several handicap parking stalls right outside the main entrance, so we parked there. We had to leave the keys with the valet people in case they needed the spots in an emergency, but it made it easier for us to come and go. The extra costs do, however, have a way of adding up.

The Grand does not have any on-site laundry machines for guest use. We had to drive to a laundromat to wash our clothes. 

While we were there, the hotel shut down the indoor pool and the indoor hot tub for maintenance. I appreciate that things have to be fixed up from time to time, but the sign said it was scheduled maintenance and no one gave us a heads up about this when we called to book. We were there at a time of year when the outside temperature was still pretty chilly so swimming in the outdoor pool was not an inviting option. 

THE UGLY

There is nothing ugly about The Grand. 

OVERALL

Overall, this is a great place to stay in Kelowna. It has everything you could want on site: pools, hot tubs, spa, fitness centre, bar, restaurant, shops, hair salon, casino, etc. and it is surrounded by beautiful scenery. The location is ideal for people who like to be close to everything. 

The staff here really go out of their way to make you feel welcome and to make sure that you have an excellent stay. When I mentioned the noise and the inconvenience of the closed pool upon checkout, they waived the cost of our parking for the entire stay, which saved us at least $100. The focus on hospitality is very apparent here and it makes for an above-average guest experience.  

Fairmont Hot Springs Resort – Fairmont, British Columbia

We stayed at the Fairmont Hot Springs Resort for 2 nights in April of 2017. It took us about 3.5 hours to drive there from Calgary (we stopped for a nice lunch in Radium). The drive is very scenic and there are a number of beautiful stops along the way. 

THE GOOD

I had extremely low expectations of our room at this Resort as when I called to book it, they told me they only had one accessible room and that it had absolutely no view. They said the windows faced a rooftop and because of the terrible view it was in their “economy” room category at a rate of $100 a night. I decided we might as well try it as I couldn’t locate any other accessible options in Fairmont. 

When we arrived and had a look around, we were very pleasantly surprised! The room (number 566) was rustic, but spacious; it had a queen-sized bed and a single bed. It took us a while to figure out, but the single bed was actually adjustable so you could raise the head or feet of the bed using a remote. The kids had a blast with that!

The bathroom was large with a wheel-under sink, toilet with grab bars and a bathtub with a built-in bench. 

There was a very peaceful indoor hot tub and steam room area on the lower floor of the Resort that was accessible by wheelchair. To get to the outdoor pool, you had to go up a long, indoor ramp to get to the door that led outside. The ramp was a bit steep, but not impossible. The outdoor soaking pool was for hotel guests only. It was spacious and the view of the sunset and nearby scenery from there was really breathtaking. 

Access to the Fairmont Hot Springs, Canada’s largest natural hot springs, was just a little further down the pathway from the guest pool. The Hot Springs are open to the public but, if you are staying at the Hot Springs Resort, you can access them for free.

Wheelchair accessibility to get into the Hot Springs was questionable. There was a gate that you could go through at the top but then you would have to traverse down a large, grassy hill to get to the Hot Springs level. The men’s changeroom was accessible at the top but the women’s changeroom was down a set of stairs. Getting back up the hill after your swim would also be a major challenge. Can you imagine trying to wheel up a grassy hill soaking wet and in your swimsuit? Um, no thanks. They could definitely do some work on the accessibility of the public Hot Springs. 

This Resort had three or four food establishments to choose from and we were able to find decent food without any issues. 

The Resort provided amazingly soft bathrobes in each room. I loved the robes so much, I almost bought one for myself at the swim shop. Speaking of the swim shop, it was located adjacent to the entrance to the Hot Springs and its claim to fame is that it holds Western Canada’s largest collection of swimwear. 

THE BAD

From the bathroom pictures, above, you may have noticed how far the bench is away from the taps and shower head. It would be extremely difficult for anyone sitting on the bench to use this shower without help.

As I alluded to earlier, the view from the accessible room wasn’t great. We had 2 small windows that overlooked a rooftop. We didn’t spend much time in our room, however, so I felt it was a non-issue. 

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The Resort has a lot of stairs as there are two wings connected by a central lobby/reception area. Once we got used to where we were going and where the elevators were, it was less of an issue but we couldn’t check in at reception and then head to our room because the only way to get there inside required going up the stairs. We had to go outside, up the hill and then inside a different door. This is a relatively minor hassle in the summer but it would be a major issue in the winter. 

THE UGLY

Ugh – I will never forget this hotel stay as one of our kids injured his finger pretty badly in the bathroom door in our room. When we called the front desk to ask where the nearest hospital was, they sent one of their ski patrol personnel to our room in less than a minute. She arrived with her complete medical bag, bandaged his finger securely and gave us directions to the hospital in Invermere (about 25 minutes away). I was extremely grateful that they had someone on staff that could attend to him immediately and give us proper instructions, but the thought of it still makes me sick to my stomach. None of this had anything to do with the Resort of course but, for me, this was the only ugly part of our stay in Fairmont. 

OVERALL

This Resort is a great mountain getaway for anyone looking for a relaxing place to stay. Fairmont is pretty hilly, so be prepared for a really good workout if you are wheeling or walking outdoors. It is worth it to go out and explore as you’ll be able to take in the beautiful mountain views. If you enjoy golfing, there are several popular golf courses located in Fairmont as well.

The price of the accessible room here was really reasonable, I thought, especially considering that it included free access to the Hot Springs. I look forward to going back to Fairmont sometime soon!

Holiday Inn & Suites – Osoyoos, British Columbia

We stayed at the Holiday Inn & Suites in Osoyoos, BC for 5 nights in April of 2017. This was our first trip to Osoyoos as a family and we picked this hotel largely because all of the other hotels I called in Osoyoos were booked solid. They all told me the same thing – Osoyoos gets a number of snowbirds that rent out the hotel rooms on a monthly basis through the winter and they don’t go home until the end of April. Apparently the wheelchair accessible rooms get booked up by people looking to escape the winter weather elsewhere in Canada. This isn’t too surprising given that the daytime average temperatures are higher in Osoyoos than anywhere else in Canada. The winters are shorter and milder and spring arrives earlier than in other parts of the Okanagan. If I could afford it, I would spend my winters in Osoyoos too!

THE GOOD

The Holiday Inn & Suites is located in one of the best spots in Osoyoos. It is right on a peninsula in the middle of Osoyoos Lake. There is a small private beach area in the back of the hotel and it is an easy walk to the larger public beach (Gyro Beach) and the downtown area. 

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Our room rate for the accessible room with a wheel-in shower was $158.95 per night. The room was really well-appointed for a family. It came with two queen-sized beds in a separate bedroom, a large accessible bathroom with wheel-under sink, wheel-in shower (with built-in bench) and a toilet with grab bars.

Bedroom

The rest of the room had a very large living space with a full-sized kitchen, dining area and living room with couches and a TV.

There was a large balcony off of the living room which made for a nice spot to sit at the end of the day. 

There was free laundry available at the end of one of the hallways. The hotel also had a restaurant with a beautiful view overlooking the water. 

There was a pool, hot tub and fitness room located on the main floor. There was a large, accessible washroom located in the pool area. 

Our nightly rate included free, underground parking. 

THE BAD

This hotel is clearly not one of the finer properties in Osoyoos. It served its purpose, however, it is outdated, dirty and looks run down. It was probably in its prime 30 years ago. 

The wheel-in shower in our room had a built-in plastic shower bench. However, the bench was really far from the taps and it would be a challenge to stay on the slippery bench while trying to reach the taps. If you have mobility challenges, you may require help with this shower. 

The hotel had a pool and hot tub, however the pool wasn’t functioning for the first 3 days of our stay due to an issue with the pump. Also, every time I went to the pool area with the kids I had to go to the front desk to ask for towels as they weren’t stocked on the racks near the pool. They would often give me 2 towels for the three of us, which I found strange. 

When we checked in, they gave us “kids eat free” coupons for the restaurant. Apparently these coupons can only be used to order food off of the kids’ menu and when we ate at the hotel’s restaurant, we were told that they didn’t have a kids’ menu. 

THE UGLY

The hallways and common areas in the hotel smelled very strongly of curry and other combinations of food and grease. 

OVERALL 

Although the hotel itself wasn’t amazing, the location of this hotel was great. The view from the balcony was really beautiful and it was a very short walk to the public beach area and downtown. We were able to walk everywhere once we arrived. 

Some highlights of our stay in Osoyoos included the Desert Model Railroad (www.osoyoosrailroad.com) and the Rattlesnake Canyon Theme Park (www.rattlesnakecanyon.ca). The town also did an amazing family oriented celebration for Easter, complete with an Easter Egg Hunt, live music, petting zoo, face painting, games, bouncy castles, etc.

At that time of year, the town felt a bit sleepy, but it was a great place to unwind, relax and enjoy the beautiful Okanagan air. 

Fort Lauderdale, Florida – Marriott’s BeachPlace Towers

I cannot believe it has taken me so long to write this post! This was one of our favourite hotel stays and I definitely want to go back to the BeachPlace Towers again. We stayed at this hotel for four nights in February of 2015 (2 bedroom villa, room 1116). The hotel is located right on the beach, within walking distance to restaurants, shops, playgrounds, entertainment and lots of beautiful scenery. 

THE GOOD

Our two-bedroom villa was huge and fully wheelchair accessible! We had two full bedrooms, each with a king-sized bed, two bathrooms (one was fully accessible), a huge jacuzzi tub, kitchen, dining area, living room, pull-out sofa, washer and dryer, balcony, etc. 

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Jacuzzi Tub

The view from our balcony was absolutely amazing. We got to watch boats come and go all day long and admire the gigantic houses across the water. Watching the sun go down and taking in the city lights from that vantage point was really quite breathtaking. 

This hotel was absolutely perfect for families. There was lots of room to explore, there was a splash park in the pool area and there was a huge playroom on the main floor of the hotel with a giant wooden ship for them to climb around on. The kids absolutely loved it. The hotel had a program of activities with things like craft time and movie night. They also had video games, board games, chess and other activities for older kids. 

The pool area was accessible. There was a ramp to get from the pool area to the hot tub area. The pool was equipped with a lift (the hot tub was not). There was also a pool-side bar where you could order food and drinks to enjoy by the pool or to take up to your room. 

The location of the hotel was perfect. It was set back a little bit from the road but it was in a complex with lots of restaurants and fast food options. We had a very short walk across the street to get to the beach. 

About 10 minutes away on the same street as this hotel, there was an accessible playground and mats for wheelchair users to get closer to the water. The kids had a ton of fun playing there. They had convenient foot showers and sprayers located at the entrance to the beach so you could get the sand off after playing.

THE BAD

The entrance to this hotel was through a semi-sketchy parkade and it felt a bit strange walking through there after dark. 

A portion of this hotel is a timeshare for Marriott Vacation Club. We definitely got the timeshare vibe when we were staying there. We were invited to a sales pitch, which we declined. 

We checked out the Fort Lauderdale water taxi, which stops about a 5 minute walk from this hotel, but it was not accessible. There was no way that someone in a wheelchair could get themselves up the huge step to get onto the water taxi. That was a real shame as it would have been a great, inexpensive way to see more of Fort Lauderdale.

THE UGLY

There was nothing ugly about this hotel. 

OVERALL

This place was one of my favourite vacation stops for a number of reasons. The weather and the beach in Fort Lauderdale was amazing. It was sunny and humid and the evenings were absolutely beautiful. Having the two bedrooms with a full kitchen and washer and dryer was so great. I could make food for the kids that I knew they would eat and save us from having to eat out for every meal. 

The location of this hotel was perfect. We were right in the middle of the action and a stone’s throw away from the beach. We took the kids to play in the sand and ocean every morning and then came back to shower off and have lunch. At dinnertime, we would walk to a nearby patio, listen to live music, sip piña coladas and watch the cruise ships sail away. Just thinking about it makes me want to go back there! 

Calgary, Alberta – Hyatt Regency Calgary

This hotel is located in the heart of downtown Calgary at 700 Centre Street SE. We stayed here for two nights in September of 2015 for a work function. 

THE GOOD

The Hyatt is in a great location. It is easily accessible by the LRT or “C-Train,” as it is otherwise known, and there are several restaurants and shops very close by. The hotel is right on Stephen Avenue (popular spot for restaurants, bars and shops) and the famous Calgary Tower is about a block away. 

The hotel had on-site parking, although it was full when we arrived at the hotel. If you can get in early in the day, you are more likely to find parking here. The hotel also offered valet parking, which was considerably more expensive.

There was a beautiful pool, hot tub, steam room and gym located on the 18th floor of the hotel. This entire area was wheelchair accessible, including the steam room. Although there was no pool lift, one could bounce down into the hot tub or pool. There were steps in both pools that one could sit on or use to bounce in and out of the water.

Pool and Hot Tub Area

Pool and Hot Tub Area

Door to Steam Room

Door to Steam Room

Steam Room Access

Steam Room Access – Wide Enough for a Wheelchair and No Threshold

Nice Gym Area - No Modified Equipment for Wheelchair Users

Nice Gym Area – No Modified Equipment for Wheelchair Users

Our accessible room (on the 10th floor) had a wheel-in shower, wheel-under sink, toilet with grab bars, king-sized bed, TV, mini-fridge, desk, chair, ironing board, iron and a coffee machine. Upon request, the hotel provided a portable shower bench and a raised toilet seat.

Wheel-Under Sink - Good Clearance

Wheel-Under Sink – Good Clearance

Toilet with Grab Bar and Raised Toilet Seat

Toilet with Grab Bar and Raised Toilet Seat

Wheel-In Shower with Portable Shower Bench

Wheel-In Shower with Portable Shower Bench

The bed was comfortable and we had no issue getting two play-pen style cribs upon request. 

King-Sized Bed

King-Sized Bed

Our Two Little Monkeys Enjoying Curious George

Our Two Little Monkeys Enjoying Curious George

THE BAD

There was no breakfast included with the room, which is always a negative, particularly when you travel with kids. There was no microwave in the room for re-heating leftovers or making a hot breakfast.

The bathroom in our room, although accessible, was really outdated. It could definitely use some new tile and a paint job. The portable shower bench provided by the hotel was very small. It would have been a lot easier if the shower had a built-in shower bench. The toilet was very low without the raised toilet seat attachment, so be aware that you will likely have to ask for one or bring your own. Although it is very common, I always view it as a negative when accessible rooms have no bathtub. I understand that they only have so much space, but it is always nice for the kids when there is a bathtub. 

While we were at the hotel, there was a huge convention going on. There were several parties being held by the convention attendees in their hotel rooms and it was extremely loud on our floor at night. This is not likely to be the case all the time but the Hyatt is a popular location for retreats and conferences. 

THE UGLY

The Hyatt is a nice hotel and there was nothing ugly I noticed about it. 

OVERALL

There are lots of positives about the Hyatt. It is in a convenient downtown location and the staff is helpful and accommodating. For accessibility, it meets all of the basic criteria. In my opinion, however, this hotel is overpriced for what it is. There is nothing particularly amazing about it (standard hotel room, outdated bathroom, no breakfast, no free parking) but it costs about $200 a night. The Fairmont Palliser, which is about two blocks away from the Hyatt, is a much nicer hotel experience for roughly the same price.

Banff Park Lodge – Banff, Alberta

We have stayed at this hotel twice in the last 2 years, once for a Christmas party (November 2015) and again in October, 2016 for a conference. The Banff Park Lodge is located on Lynx Street, making it one of the more centrally located hotels in Banff. You can walk down Caribou Street to get to Banff Avenue (main shopping area) in less than 5 minutes. 

THE GOOD

The Banff Park Lodge has underground parking for its registered guests, which is nice in the mountains as you don’t have to scrape snow off of your car if you are staying in the winter. You can take the elevator in the parkade straight up to the lobby level or up to your room if you are staying on one of the higher floors. 

The wheelchair accessible room we stayed in (room 102) was very average. It had a king-sized bed and a small pull-out sofa. The room was located on the main floor of the hotel, just off the elevator to the parkade. The patio doors opened up onto a nice little outdoor area that would be a good place to sit in the summertime (or convenient if you were travelling with a dog).

The bathroom was large and had a wheel-under sink, toilet with grab-bars and a wheel-in shower. The shower was upgraded to include several different controls and the heated towel bar was a nice touch. The hotel supplied a portable shower bench.

There were two eating establishments in the hotel, one lounge area on the main level and a restaurant on the second floor. We ate at the restaurant on the second floor twice and, although overpriced, the food was good. A much better option is the famous Melissa’s Missteak restaurant across the street, which serves the best breakfasts known to man (yes, I think this has been scientifically proven). See below for photographic evidence:

There were a few shops and a hair salon located on the main floor of the hotel. The gift shop offered quite a few things, so if you forgot something, you could probably just pick it up there. 

The main floor and lobby of this hotel was completely wheelchair friendly. The sidewalks outside of the Banff Park Lodge were easy to navigate, although immediately across the street, some of the sidewalks were missing curb-cuts. 

THE BAD

The pool area was quite pretty, complete with a swimming pool, hot tub and a cooler hot tub. They also had a steam room and a very small fitness room. Unfortunately, the accessibility for this area was extremely poor. There were three steps down into the pool area from the entrance door and there were no pool lifts. The fitness room (if you can even call it that) was accessible but there was no room to manoeuver in there and no accessible machines or equipment. 

The staff at this hotel wasn’t overly helpful. When I called the front desk to ask what time the pool opened they told me 7am but 9am for kids. So I entertained the kids for two hours until 9am only to go and see a sign on the door to the pool that said the pool was open to adults at 7am and everyone at 8am.

Another example of the below-average hospitality occurred at breakfast in the upstairs restaurant. They had a big buffet set out for the conference attendees and my husband grabbed a plate and came to sit with us in the restaurant. We ordered food from the restaurant menu for the kids and myself but the kids were picking some hashbrowns off of my husband’s plate. When we got the bill, we noticed that we were charged for the breakfasts we ordered and $10 extra for a “kids buffet.” I thought that was pretty bad. If we had intended to feed them from the buffet, we wouldn’t have ordered separate meals for them.

Lastly, because we were staying two nights, housekeeping came to clean our room after the first night. I’m not really picky about that kind of thing but the effort was noticeably lacking. The garbages were emptied and the main bed was hastily made but that was it. This was how they made up the sofa bed:

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Sofa Bed Untouched After Room Cleaned

THE UGLY

While the sprayers in the wheel-in shower were kind of cool (our kids called it the car wash shower), the shower itself could have used a really good cleaning and repair job. The caulking around the shower was in bad shape and looked like it could be harbouring all kinds of grime and mould. 

OVERALL

The Banff Park Lodge is a very average hotel in a great location. Its proximity to Banff Avenue and tons of eating establishments definitely puts it higher on my list than it would be otherwise.  If you are looking for a wheelchair-friendly hotel in Banff and proximity to shopping and food is your top priority, then this one is a good choice. 

Fairmont Palliser Hotel – Calgary, Alberta

We have stayed at this hotel a few times before, most recently in July of 2016. This historical hotel is located in the heart of the downtown, just down the street from the Calgary Tower. The Palliser is over 100 years old and is known locally as the hotel of choice for hosting elegant events.

THE GOOD

When you enter the lobby of the Palliser, you immediately get a sense that you are stepping back in time. The ballrooms are grand, the decor is elegant and you can see hints of times gone by everywhere you look. 

There have been several updates to the Palliser over the years, one of the recent ones being to the Gold Rooms. On our most recent stay, we were lucky enough to have a gift certificate to use for one of the newly renovated Gold Rooms!

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Along with a Gold Room comes a couple of pretty nice perks! You can check-in on the Penthouse level to avoid any lines, you get nicer towels and bathrobes, an upgraded coffee machine in your room, turn-down service, etc. But the best perk by far is access to the complimentary Gold Lounge where they serve breakfast every morning and snacks, cookies and appetizers every evening between 5-7 pm. They also have unlimited beverages available all day long (and an honour bar) and they have big jars of candy, which our kids were over the moon about!

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Fresh Juices Available at Breakfast in the Gold Lounge

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Gold Lounge

The room itself was comfortable. There was a king-sized bed, TV, a small desk and a small sitting area.

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The bathroom was very large and was fully wheelchair accessible. It had a wheel-under sink, toilet with a grab bar on the left and a wheel-in shower with built-in shower bench. The bathroom also had an electronic scale, upgraded amenities (mouth wash, cotton balls, Q-tips, etc.) and heated floors. 

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Huge Bathroom

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Wheel-Under Sink

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Wheel-In Shower With Built-In Shower Bench

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Toilet Only Had One Grab Bar

The hallways on the Gold floor looked to have been recently updated and this floor was completely non-smoking.

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One of the best things about the Palliser is their pool and spa area. The pool area is complete with pool, hot tub and steam room and it is very quiet and peaceful. This area can be accessed by anyone in a wheelchair (although there are no pool lifts). The spa is called RnR Wellness and it is one of my favourite spas in Calgary. I have had a good experience every single time I have been there.     

THE BAD

It is a challenge to think of anything bad to say about this hotel, but I can say that the view from our room wasn’t amazing. It overlooked the train tracks and you could hear and feel the trains going by as they ran adjacent to the hotel. The kids enjoyed watching the trains go by, however, so it wasn’t all bad. 

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The windows in our room were older casement windows that cranked open at the bottom. The bottom half of the window opened out and there were no screens on the window. I was pretty sure that my kids would be able to fit through the opening. Given that we were on the 8th floor, these windows made me pretty nervous. 

The Palliser is really old and you can tell that the accessibility features came along many years after the hotel was designed. The main entrance to the hotel is all stairs and there is no wheelchair access right at the main entrance. There is a long ramp off to the side of the main entrance that takes you into a small room with a lift. The lift takes you down into the lower level of the hotel (spa level) and then you can access the main elevator bank to get up to the lobby or up to your room. The staff was very helpful and escorted us through the accessible entrance but the setup is certainly less than ideal. 

THE UGLY

There is nothing ugly about the Palliser. 

OVERALL

Its proximity to other downtown amenities makes the Palliser a very attractive choice. The staff was exceptionally pleasant and helpful and they really went out of their way to make us feel looked after. For the access to the Gold Lounge, I think the extra cost of a Gold Room would be well worth it. Overall, the Palliser is a very elegant, peaceful hotel, perfect for a relaxing weekend or overnight stay. 

Polo Towers – Las Vegas, Nevada

We stayed in a wheelchair accessible room at the Polo Towers for the first time many years ago and recently stayed again for one week in August of 2016. 

THE GOOD

The Polo Towers is conveniently located right on the strip between the MGM Grand and Planet Hollywood. There were lots of places to eat in front of the Polo Towers in a Hawaiian market of sorts, including a popular Chili’s restaurant. 

Our room was a two bedroom, two bathroom unit with a living room, sofa bed, full kitchen,  kitchenette and two balconies. One bedroom and one bathroom were fully wheelchair accessible. 

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Accessible Bedroom

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Accessible Bathroom

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Wheel-In Shower with Built-In Shower Bench

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Wheel-Under Sink in Accessible Bathroom

There was a handle on the bathroom door to make it easier for people with limited upper body mobility to shut the door. 

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For Closing the Pocket Door on the Accessible Bathroom

There was a door in between the second bedroom and the main living area that could be closed or locked for additional privacy. The bed in the second bedroom was a murphy bed, so it could be folded up to create additional living space. There was a small kitchenette on this side and a second bathroom (the door was wide enough to get in, but the bathroom itself was not accessible).

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Second Bedroom, Murphy Bed

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Second Bathroom – Not Accessible

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Second Bathroom Shower – Not Accessible

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Kitchenette in Second Bedroom

The kitchen in the main living area was modified with lower counter tops and a wheel-under sink.

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Kitchen with Wheel-Under Sink and Lower Countertops

There was a Room Valet panel on the wall in the accessible bedroom, living room and accessible bathroom with several cool features. You could turn it on to receive visual alerts when the phone rang, when the doorbell was pushed, for a wake-up call or when the fire alarm went off. You could also set the bed to vibrate for these same alerts (I know what you’re thinking but this would be really handy if you were sleeping and couldn’t see the visual alerts!).

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Each room had a closet, a dresser, TV, in-room safe and coffee maker. 

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Main Closet

The entire hotel was accessible, including the entrances, exits, main lobby, washrooms on the main floor, fitness area, splash park and the roof-top pool area. There was a large cold pool and a smaller hot tub. Both pools were equipped with a lift. 

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Cold Pool Lift

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Hot Tub Lift

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View of Pool Area – Hot Tub is in the Back Behind the Blue Cabanas

There was an observation deck at the end of the pool area that was up a few stairs, however, there was an ADA lift so that people who could not climb the stairs could still get up to look around. This space provided a beautiful view of the strip at night!

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ADA Lift to Access the Observation Deck

There was an amazing splash park in the back of the hotel, which was great for kids of all ages. Because of the shape of the hotel, the splash park stayed shaded all day long, which was perfect for everyone. Even though it was 40 degrees Celsius outside, the temperature in the splash park was quite comfortable. There was a shallow kiddie pool, sprayers, a play structure with slides and lots of room to run around. For the parents, there were several comfortable loungers along the sides, tables and chairs and a vending machine.

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Play Structure

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Kiddie Pool

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Sprayers

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There was no casino at this hotel. For some, this might be considered a drawback, but for us it meant a much quieter place to retire to and a smoke-free environment to walk through and sleep in each night. 

I cannot forget to mention that his hotel had free laundry machines on every other floor! I walked up one floor and had full access to the machines for as long as I needed them. There was enough laundry soap provided in our room for one load and there was a vending machine in the laundry room from which additional soap could be purchased. 

THE BAD

The view from our room was facing the front of the building, which was not a great view. We could see people coming and going and see the MGM Grand in the distance but otherwise there wasn’t much to look at. 

Our room did not have a bathtub. The accessible bathroom had a huge wheel-in shower and the other bathroom had a shower as well (note that the glass door on the other shower didn’t open or close properly, which was a bit dangerous for the kids). We managed fine but I really prefer hotel rooms that have a bathtub for the kids.

The kitchen was not set up for guests with kids. The knives and all of the sharp implements were located in a cupboard that was very easily accessible for small people. As soon as we discovered this, we had to empty out the cupboards and move all of the sharp things to the top of the counter!

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Yikes! Not a Great Location for Knives When Kids are Around!

The Wi-Fi in this hotel was atrocious! They provided us with a password and log-in information for the free Wi-Fi when we checked in but the signal strength was terrible and every time we lost the connection, we would have to go through the log-in process all over again. It was so unbelievably bad it was practically unusable. 

My husband got stuck in the lift between the pool area and the observation deck one night. He got part-way up and then it stopped working. He was able to access the emergency phone to call the hotel staff and I pulled the emergency release button to get him back down to the ground. The hotel sent a maintenance crew up and they worked on it for about 30 minutes to get the lift up and running again. 

THE UGLY

The furnishings in our unit could have used an update. The couch in the living room, in particular, had a panel on the front that kept falling off exposing a bunch of sharp staples that little people could easily scratch themselves on. I kept trying to re-attach it to the couch but had little success.

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Living Room Furniture was Old and Outdated

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This Panel Kept Falling Off the Couch Exposing a Bunch of Sharp Nails and Staples

One of the toilets in our room was not working properly. It stopped flushing several times and we would have to call the front desk to request that someone in maintenance come and fix it. The first time this happened, we had just gotten back to our room and had a message on our machine saying that housekeeping noticed that one of the toilets wasn’t flushing properly and to call if we wanted maintenance to come and fix it. So what did we do? Naturally, we tried flushing the toilets. The one in the accessible bathroom overflowed everywhere and covered the bathroom floor in water. We called down to request that someone come and fix it and despite the fact that it was leaking everywhere, they said it would take about 30 minutes to get someone to our room (this was about 10pm). They did send someone up with a bunch of towels though!

OVERALL

I would definitely stay at the Polo Towers again. I think most of the bad elements were specific to our room and we probably would not have that same experience again. The proximity to the Miracle Mile Shops at Planet Hollywood was a bonus and the splash park was unbeatable for the kids. They started every day running around in there and had so much fun.  

The hotel was clean and quiet and our room was huge considering what you would get at a normal hotel in Vegas. The two bedrooms worked out great and having two bathrooms and a kitchen was ideal. I think Polo Towers is a great option, particularly if travelling to Vegas as a family.

 

 

Embassy Suites by Hilton Mandalay Beach Hotel & Resort – Oxnard, California

We stayed in room 9301 at the Embassy Suites in March of 2016 for one week. We booked this hotel knowing nothing about Oxnard, California other than that the hotel was right on the beach with some accessible pathways alongside the beach. When we arrived, we were pleasantly surprised by the overall accessibility of the hotel and surroundings.

THE GOOD

There were several different buildings at this hotel and our room was on the third floor of building number 9, which was just to the right side of the main lobby building.

View of Main Lobby

View of Main Lobby Area

All of the rooms at this hotel are suites. In our room, we had two queen beds in a separate bedroom, two bathrooms (one with a wheel-in shower and built-in shower bench, wheel-under sink and toilet with grab bars), living room with a pull-out sofa and small kitchenette (microwave, mini-fridge, coffee maker and sink).

Two Queen Beds

Two Queen Beds, Access to Deck Across From Far Bed

Main Area Bathroom - Not Accessible

Main Area Bathroom Located by the Front Door – Not Accessible

Accessible Bathroom

Accessible Bathroom Attached to the Bedroom

Wheel-In-Shower With Shower Bench

Wheel-In-Shower With Shower Bench

Accessible Toilet Area

Accessible Toilet Area

Pull-Out Sofa and Living Room Area

Pull-Out Sofa, Living Room Area and Access to Deck

Kitchenette

Kitchenette

Front Door And Desk

Front Door And Desk

Our room was a “resort view” room. We had a nice view of the pool and courtyard and could actually see the beach and ocean in the distance.

View From Our Room

View From Our Room

View of the Main Pool from Our Room

View of the Main Pool from Our Room

View of Waterfall Near One of the Two Hot Tubs

View of Waterfall Near One of the Two Hot Tubs

Our room was cleaned every day by the time we got back from our morning activity except for once. The staff seemed very efficient and happy to help.

This hotel served free breakfast every morning until 10 am and free drinks and snacks every night between 5:30 pm and 7:30 pm. Breakfast was buffet-style with eggs, potatoes, pancakes, waffles, sausages, bacon, cereal, fruit, toast, yogurt and a selection of beverages. There was also a made-to-order section where you could order eggs or omelettes. The happy hour snacks consisted of nachos, veggies and party mix and the drinks consisted of alcoholic selections from the bar, punch and pop. Although the food wasn’t the best quality, it was plentiful and it made for an easy alternative to going out.

There was one large swimming pool and two large hot tubs at the hotel. The pool and one of the hot tubs were equipped with battery-powered pool lifts. We had no issue with the lifts and they seemed to work smoothly using a handheld remote.

Main Pool Lift

Main Pool Lift

Hot Tub Lift

Hot Tub Lift

Turn On the Key and Use Remote to Operate Lift

Turn On the Key and Use Remote to Operate Lift

There was direct beach access at the hotel. There was a gate in the back that led right to the sand and a long accessible pathway along the edge of the beach. If you turned right, it led you to a beautiful park with a large playground.

Beach Access at Back of Hotel

Beach Access at Back of Hotel

Paved Pathway Along the Beach

Paved Pathway Along the Beach

Amazing Playground for the Kids

Amazing Playground for the Kids

There was an accessible pathway through the sand so that wheelchair users could get closer to the ocean. The beaches were extremely large and there were lots of sand dunes, so one would not be able to get to the water in a wheelchair but you would be able to get close enough to see over all of the dunes and to watch the waves roll in. There were picnic tables up near the end of the accessible pathway where you could sit and have a nice lunch or dinner on the beach if you wanted.

Accessible Pathway Towards the Ocean

Accessible Pathway Towards the Ocean

Accessible Pathway Heading Towards Ocean

Accessible Pathway Heading Towards Ocean

View From the Top of the Accessible Path

View From the Top of the Accessible Path Facing Away From the Ocean

Looking Towards The Ocean - The Picnic Tables Mark the End of the Accessible Path

Looking Towards The Ocean – The Picnic Tables Mark the End of the Accessible Path

Pacific Ocean

Pacific Ocean – The Sand Was Extremely Soft Everywhere Except Right Along the Water’s Edge

In terms of its general location, this hotel was within walking distance of a number of beautiful harbours where you could look at fancy boats and beautiful homes. We also drove around and explored a number of shops, grocery stores and restaurants.  There was a family-friendly restaurant close to the resort called Toppers that served some of the best pizza we have ever had.

One of Many Beautiful Harbours

One of Many Beautiful Harbours

We learned when we were there that Oxnard is surrounded by fruit farms. It’s quite something when you are driving there to see the miles and miles of strawberries and other produce growing right there.

For entertainment purposes, you can drive from Oxnard to Ventura in 5 minutes, Camarillo (where there is a HUGE premium outlet mall) in 23 minutes, Santa Monica (where there is a really fun pier with rides and food, etc.) in one hour and Solvang (which is a very cool Danish tourist town) in one and a half hours. We thought Oxnard was ideally located for fun day trips with the kids.

Santa Monica Pier - View From the Top of the Ferris Wheel

Santa Monica Pier – View From the Top of the Ferris Wheel

Santa Monica Pier

Santa Monica Pier

For those flying in to California, this hotel was about one and a half hours away from LAX. Do not be afraid to rent a car as the shuttle buses for the major rental companies are accessible and they will pick you up at the terminal and take you to the rental company. Most all major car rental companies will install hand controls in a rental car for you for free. (Little tip we learned – don’t pay for anything fancy as chances are good that no matter what you rent, you will end up with a Chevy Impala (or similar) and they will not refund you the difference. Apparently most companies can only install the hand controls in mid-sized cars.)

THE BAD

I really had to think about something bad to say about this hotel. All I could come up with was that the food was not amazing and it would not be somewhere I would recommend to someone travelling without kids. We were there during spring break, mind you, but this is not a peaceful adults-only type hotel. It is definitely geared towards hosting families.

THE UGLY

The only thing that was ugly in my view was the bird poop on our deck. We were on the top floor and there were wooden slats above our deck that the birds sat on. Every morning, the deck, the deck chairs and the deck table were covered in fresh bird droppings, which made the deck unusable.

Our Deck

Our Deck

Bird Droppings on Our Deck

Bird Droppings on Our Deck

OVERALL

Overall, we thought this hotel was great and that Oxnard in general was a total hidden gem for those in wheelchairs and for families. We tend not to go to the same place more than once but we both agreed that we would definitely return here in the future. We left feeling like there was still a lot more to see.

Home2 Suites by Hilton – Edmonton, Alberta

We stayed in room 218 at the Home2 Suites by Hilton in January of 2016. We booked this hotel after reading good reviews about it online. It is advertised as an extended-stay hotel, but we were only there for two nights. It is just off 170th Street, so access to West Edmonton Mall from here would be very convenient.

Hallways

Hallways

THE GOOD

This hotel was very clean and appeared new. Our room was fully-wheelchair accessible and was very spacious. There was a queen-sized bed and pull-out couch and ample room for two playpens. There was a curtain that could be pulled across the room to separate the bed from the couch, which would be really nice if you were sharing the room with a friend or an attendant.

Queen-Sized Bed

Queen-Sized Bed

Pull-Out Couch (Not Overly Comfortable But Okay for One or Two Nights)

Pull-Out Couch (Not Overly Comfortable But Okay for One or Two Nights)

Curtain Separating Queen-Sized Bed and Couch

Curtain Separating Queen-Sized Bed and Couch

The bathroom was complete with a wheel-under sink, a wheel-in shower with fold-down shower bench, and one grab bar by the toilet. There was even a phone by the toilet for emergencies. The wheel-in shower had two shower heads, one handheld and one mounted on the wall like a normal shower.

Accessible Bathroom

Accessible Bathroom

Vanit

Vanity

Wheel-Under Sink

Wheel-Under Sink

Fold-Down Shower Bench

Fold-Down Shower Bench and Hand-Held Shower Head

Wheel-In Shower

Wheel-In Shower

Toilet With Grab Bar and Phone

Toilet With Grab Bar and Phone

There was a kitchenette in the room which was stocked with dishes, cooking utensils and eating utensils. There was a full-sized fridge, microwave, dishwasher, toaster and a Keurig coffee machine. The sink in the kitchenette was also wheel-under.

Kitchenette

Kitchenette

There was a desk with a table underneath that could be wheeled out if you were hosting company or if you preferred to eat dinner at a table. There was also a TV, in-room safe, iron, ironing board, and a small closet.

Desk Area

Desk Area

Closet Area

Closet Area

The hotel had a pool, which I understand will be accessible. They advised that they have a pool lift coming but that it had not yet arrived. There was a large sign in the pool area that said “Pool Lift” so I suspect this will be installed shortly. There was a large, accessible bathroom in the pool area.

Pool Area

Pool Area

There was a fitness facility on the main floor of the hotel, which could be accessed by someone in a wheelchair.

The hotel had a free breakfast every morning and free parking. There was also a coffee and hot chocolate station beside the front desk that was stocked 24 hours a day.

The staff here was pleasant and helpful. They were very nice upon check-in and the people helping during breakfast were very friendly.

Area of Refuge Assistance Sign at Every Exit Stairwell

Area of Refuge Assistance Sign at Every Exit Stairwell

THE BAD

Upon check-in we were told that cleaning on the weekends was only done upon request. They kindly asked if we would like to have our room cleaned on the Saturday morning and we said yes. After we returned to our hotel room on Saturday night, it had not been cleaned, which was a minor inconvenience.

The shampoo and body wash dispensers in the wheel-in shower are mounted on the wall. Unfortunately, they are mounted on the wall opposite the shower bench and no one sitting on the shower bench would be capable of reaching them.

Wheel-In Shower

Wheel-In Shower – Note the Location of the Shampoo (the Bench is Behind the Curtain)

The breakfast, while okay, was nothing special. They had cereal, toast, waffle makers, milk and yogurt. They also had some cold hard-boiled eggs and some other egg products that could be microwaved. It wasn’t terrible for a free breakfast, but don’t expect a breakfast buffet.

Breakfast Sitting Area (Not Overly Large)

Breakfast Sitting Area (Not Overly Large)

This is Where the Breakfast Food is Served

This is Where the Breakfast Food Was Served

The pool area was quite nice with lots of chairs for sitting, a bathroom, showers and a nice, big pool. The unfortunate part was that there was no hot tub! I can never understand hotels that have pools but no hot tubs. On the plus side, the temperature wasn’t too bad and no one was ever in there! Both times that we went swimming, we had the entire pool to ourselves.

THE UGLY

There was nothing ugly about this hotel.

OVERALL

This was a clean, reasonably-priced option (about $130 a night) on the west side of Edmonton. Given its affiliation with the Hilton brand, you can see that they have complied with the requirements of the ADA when designing the accessibility features of this hotel.