Holiday Inn Resort Los Cabos All Inclusive, Mexico

We stayed at the Holiday Inn Resort Los Cabos All Inclusive for one week in March of 2019. This is one of those rare resorts that is great for people with kids and people without. The kiddie pool is on one side of the resort and the adults-only pool is on the complete opposite side, with a communal swimming pool in the middle. The resort is located on a beautiful stretch of beach in San José del Cabo and the atmosphere is very quiet and laid back.


Main Pool Area


Kids’ Pool Area

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Kids’ Pool Area

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Kids’ Playground Area


When you land in Los Cabos, you will likely catch a transfer bus or a cab to your resort and it is a very short 20-minute drive from the airport to the Holiday Inn. When you have spent several hours on an airplane, nothing beats a quick drive to the resort!

The Holiday Inn is not a fancy hotel, but it was clean and everyone there worked hard to make our trip a good one. Our room was on the ground floor of one of the buildings relatively close to the main pool and the buffet area. We had a fully accessible bathroom with a wheel-in shower and built-in shower bench. The room itself was spacious and there was a small ramp leading out onto the outdoor patio. On the patio, there was a small sitting/eating area and a giant hammock for lounging in. We had free wi-fi in our room.


Two Double Beds


Doorway, TV, Safe, Mini-fridge


Accessible Bathroom


Wheel-In Shower


Ramp Leading Onto Patio

There were two main eating locations – the buffet and the restaurant just off the beach. The buffet had your usual fare for breakfast, lunch and dinner and the beach restaurant was open every day for lunch and for dinner with a reservation. We never made it to the dinner there as the reservation list filled up early in the morning, but we went there pretty much every day for lunch and the food was consistently decent. 


Outdoor Seating Area for the Buffet is Behind That Tree

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Beach Restaurant

The grounds of the Holiday Inn were really beautiful and well-maintained. The resort is pet-friendly and there were cute little pet relief areas in various locations around the resort. 

The Holiday Inn is situated at the end of a long line of resorts and hotels. To the right, you can walk for miles along the beach behind the hotels. To the left you can walk for miles through a nature reserve and bird sanctuary. I spent a lot of time walking through that area and the scenery was incredible. I saw whales spouting out in the ocean, local fishermen fishing with large nets and I saw tons of unusual birds! The beach, unfortunately, is not accessible. It is quite large and would be really difficult to wheel across, even in a beach chair. If you have the ability to ride a horse, that would be one way to see it all as there are people constantly going up and down the beach on horseback.

Everything you could possibly need is within walking distance of this resort. There is a nice shopping area about 10 minutes away and there is a large supermarket about 20 minutes away (there is an amazing playground across the street from the supermarket). There are several local markets nearby where you can shop for souvenirs and gifts. One of the market areas turns into an art show on Thursday nights, complete with wine, food and music. All of the people we talked to who went said it was amazing. The sidewalks on the main streets are relatively easy to traverse in a wheelchair (they do have curb cuts). They also have a number of bike lanes in Los Cabos, which are smooth, flat and well-maintained. Off the beaten path, you will likely have to wheel on the street to avoid the giant curbs. Also be aware that some of the streets are very hilly!


The Holiday Inn has a number of local vendors spread out in different areas of the resort. If you don’t feel like going too far away to find souvenirs, there is plenty of opportunity to buy things right there.


The food at the resort was your standard Mexican buffet fare. It wasn’t horrible and it wasn’t great. They did try to mix things up from day to day but it often felt heavy and greasy and the desserts were always disappointing (except for the chocolate croissants). It would have been really nice if there were a few more restaurant options.

The decor at the Holiday Inn was nothing fancy. The rooms looked more like a 3-star hotel than a 4-star, but they were clean and functional.

The entertainment was pretty bad compared to what we have seen at other resorts in Mexico. While we were there, they put on an Earth Day celebration and we took the kids to the show. Only one person had a microphone and the show appeared to be very unrehearsed. They had no lighting and you could barely see what was going on. On another night, they did a Mexican celebration with an outdoor buffet and a live show. We definitely could have skipped it and not missed out on anything spectacular.

Due to the strong undertow and riptides, swimming in the ocean here is strongly discouraged. If you enjoy swimming in the ocean, this is not the place for you.  

In terms of accessibility, the main entrance to the hotel has quite a steep ramp to get into a side door. It isn’t a great set-up because if you were going up the ramp by yourself, it would be really difficult to open the door at the top while on an incline.


Ramp at The Front Entrance of the Holiday Inn

The beach is not accessible. You will be able to get right up to the sand and, if you’re lucky, you will still be able to see whales out in the ocean. The water is quite a distance away, however. 

There is a fitness facility upstairs in one of the towers and you can get right up to the door, but there are a few steps to get into the gym (and no ramp available). 


Fitness Centre (Not Accessible)


We didn’t notice anything terrible or ugly about this resort. We spent a week there and not a single bad thing happened. None of us got sick or had any stomach issues and the resort and surrounding areas felt incredibly safe. 


Overall, we loved this resort. The flight to get there was short, the price was really reasonable and we have never experienced a more beautiful, expansive beach. The resort itself had a fun pool area for kids and a quiet pool areas for adults. They had a tennis court, a spa, on-site laundry, a kids’ club, a playground, etc. and the resort was large enough that we didn’t feel like it was overly busy (even though it was spring break).


Laundry Room (Very Small)

One of the other pleasant surprises about the Holiday Inn was that a lot of guests seemed to be repeat visitors and they were so unbelievably nice. One set of neighbours we had left us with a giant cooler filled with drinks and water for use by the pool. Another set of neighbours left their giant pool floaties for our kids to play with after they went back home. All of the people we encountered around the resort and on the beach were extremely friendly and laid back. I got the feeling that the staff at this resort worked hard to cultivate that atmosphere.

We typically don’t like to go back to the same place twice, but we would definitely go back to the Holiday Inn in Los Cabos. We had a really great experience there.

Grand Bahia Principe Tulum – Akumal, Mexico

We stayed at this resort for two weeks over Christmas and New Years in 2013-2014. We were there with a group of 10, so we got a pretty good feeling for what the resort had to offer and what others’ experiences were as well. We stayed in the 200 block and our wheelchair accessible room was on the main floor. 

Wheelchair Accessible Room 203

Wheelchair Accessible Room 203

200 Block of Rooms

200 Block of Rooms


We had a great family vacation at this resort and it was very wheelchair accessible. There were ramps everywhere and the lobby, buffet, pool area and beach were all accessible by wheelchair.

Flooring in Lobby Area

Flooring in Lobby Area

There was a wooden mat that went a long way on to the beach, so you could wheel right down to the water if you wanted and there were loungers there for people with mobility issues to use. These types of features are hard to find, so we were pretty impressed by this.

Transition from Path to Wheelchair Beach Access

Transition from Path to Wheelchair Beach Access

Wheelchair Beach Access

Wheelchair Beach Access

Bottom of Wheelchair Beach Access - Looking Back Towards the Resort

Bottom of Wheelchair Beach Access – Looking Back Towards the Resort

Our room was outdated but the bathroom had a wheel-under sink, a wheel-in shower and grab bars by the toilet. The grab bars by the toilet were far away and awkwardly placed but we asked a manager about this and they delivered a special toilet seat to our room that had arm rests and this helped a lot. 

Wheel-Under Sink

Wheel-Under Sink

Toilet Seat with Armrests

Toilet Seat with Arm Rests Provided by Resort

We were able to request a shower bench for the wheel-in shower. It was plastic and quite small (and not overly stable) but the height was adjustable by rotating the legs.

Wheel-In Shower With Portable Shower Bench

Wheel-In Shower With Portable Shower Bench

Opposite End of the Wheel-In Shower

Opposite End of the Wheel-In Shower – The Entire Bathroom Would be a Lot Easier to Use if That Glass Panel Wasn’t There

There were so many good things about this resort in general, but these are the things that really stood out to us:

1. They had a great Kids’ Club with exceptionally nice staff members. They did lots of crafts and activities with the kids during the day. After dinner every night, they did a mini disco for the kids in the lobby where they danced and sang songs (and burned off some energy). They also did a beach party for the kids on New Year’s Eve. Our kids weren’t old enough to attend the Kids’ Club but when we went in to check it out, the staff gave them little Mini Club T-shirts and made a big fuss over them. 

Mini Disco in the Lobby

Mini Disco in the Lobby

2. The pools were very nice and not too cold. There were a few different pools, so we had the option of being at the main pool or going to one that was closer to the snack bar. There was a swim-up bar right in the main pool and a regular bar beside the other pool. There were lots of loungers available by the pools and there was entertainment at the main pool in the afternoons.

Main Pool

Main Pool

Swim Up Bar at Main Pool

Swim Up Bar at Main Pool

3. The service we received at the buffet was exceptional. They served our group of 10 almost every day and they were very efficient and very good to us.

4. The resort was large and we never ran out of things to do. There is a huge market with clothing and souvenir shops right by the entrance and there are two sister resorts, Coba and Akumal, that are within walking/wheeling distance (or, if you are able-bodied, you can take the free trollies that go between the resorts all day long). There is some shopping at the sister resorts as well and you can eat at Coba for free. The buffet over there is quite good and the service is very good.

5. There was a dolphinarium at the resort. I wasn’t sure where to put this as I think dolphins are amazing but I don’t think keeping dolphins in captivity should be encouraged. I’m putting it on the good list because dolphins are so incredibly beautiful to watch. You can learn all about them, swim with them, kiss them and interact with them if you pay for one of the dolphin experiences at the dolphinarium. 



6. The beach was clean and there were big bags of sand in one part of the ocean to calm the waves. There happened to be some great snorkelling close to the sand bags.

Sand Bags In Front of Beach - Ocean is Shallow Enough to Walk to These

Sand Bags In Front of Beach – Ocean is Shallow Enough to Walk to These

There was a long stretch of beach between the Tulum resort and the Akumal resort that was relatively quiet and not too crowded. 

View From Tulum Resort Looking Towards Akumal (Sister Resort)

View From Tulum Resort Looking Towards Akumal (Sister Resort)

Beach Volleyball

Beach Volleyball at Tulum Resort

View of the Beach - Beautiful Sand

View of the Beach – Beautiful Sand

7. The grounds were immaculately maintained and there were lots of little critters to take pictures of.

Central Grounds Outside of Main Pool and Main Buffet Area

Central Grounds Outside of Main Pool and Main Buffet Area

Beautiful Grounds

Beautiful Grounds

Cool Critters!

Cool Critters!


More Critters!

8. There were shows and entertainment at the resort every night. We only saw 2 of them but the rest of our group saw more and they said they were well done.

Elvis Show - Very Funny

Elvis Show – Very Funny

9. The Coba resort (sister resort) had an amazing water park for kids of all ages. We could have spent several days there running around with the kids. There were lots of loungers for parents with older kids to relax on and we were able to find loungers in the shade so that the really little ones didn’t get too hot. 

Waterpark at Grand Bahia Principe Coba

Water Park at Grand Bahia Principe Coba (Sister Resort)

Waterpark at Coba Resort

Other Side of Water Park at Coba Resort

10. They did a good job of celebrating the Christmas and New Year’s festivities. They had a special dinner on Christmas Eve and on New Year’s Eve. Santa came on Christmas Eve and gave little gifts to all of the kids. On New Year’s Eve, they had a huge party with music and lots of crazy festivities. We missed it because our kids were pretty little and we were in our room with them but we heard the next day that it had been very wild. 

Christmas Tree in the Lobby

Christmas Tree in the Lobby

New Year's Festivities On the Way in to the Buffet

New Year’s Festivities On the Way in to the Buffet

New Year's Drinks on the Way into the Buffet

New Year’s Drinks on the Way into the Buffet

11. This resort worked out well for a group vacation as it was so large and there was such a variety of things to do. Everyone, despite different age groups and abilities, was able to enjoy themselves. It was easy for people to go off and do their own thing during the day and then meet up for dinner. 

12. There was free wi-fi in the lobby. The connection was occasionally unavailable but it was convenient to be able to check email on the way through the lobby.


In terms of accessibility, there was only one wheelchair accessible bathroom in the public area of the resort. It was located by the lobby, but if we were eating at the buffet or out by the pool, it was a little inconvenient to have to go all the way back to the lobby to use the washroom.

The paved pathways around the resort were all cobblestone. It wasn’t that big of a deal but those in wheelchairs will know that wheeling on an uneven surface is not nearly as relaxing as wheeling on a paved pathway. 

Cobblestone Pathways

Cobblestone Pathways

The sister resorts, Coba and Akumal, were accessible by free trollies that ran all day and all night long but the resort did not have a wheelchair accessible trolley. We carried my husband on to one of the trollies on our way to the Coba resort and a family member carried the wheelchair on the back. This was very difficult and very inconvenient. On our way back, we decided to just walk/wheel back (at the dismay of the staff) and it only took us about 15 minutes to get back to our resort. Walking/wheeling was a way better option. 

The room we stayed in was quite outdated and the bathroom was very small. It was very difficult to shut the bathroom door once the wheelchair was inside. We had to push the glass shower door in all the way so that my husband could squeeze right into the shower and then I would attempt to sneak the door closed behind his wheels. It was a really bad design for wheelchair users.

Outdated Decor in the Room

Outdated Decor in the Room

In terms of the resort in general, we felt it could use quite a few improvements. Keep in mind that we have pretty high expectations but here are some examples from our experience:

1. The toilet in our room was broken and basically not attached to the floor. It almost fell over when my husband transferred on to it. They did a crappy (ha ha) job trying to fix it and we eventually had to switch rooms because it was unsafe to use.

2. We asked the mini-bar staff and front desk staff repeatedly for juice and water in our mini-bar instead of pop and beer. They always said no problem. Despite leaving big tips, we never received juice or water in the mini-bar in the entire 2 weeks we were there. Also, because our kids usually napped in the afternoon when they made their rounds to stock the mini-bars (and we would put the do-not disturb sign up), they would usually skip our room and not come back. 

3. Our room was not cleaned one day and on our way to dinner we asked if they could send clean towels and sheets to our room. The front desk said they would send someone right away and when we got back to our room over two hours later, nothing had been done. We called the front desk and they finally sent someone an hour later. (By then our kids had gone to bed and the arrival of the housekeeping staff woke them up.) 

4. We asked the front desk for a bottle of water and they said they could not give us one but they could deliver it to our room. We asked if they could deliver 2 bottles of water to our room if they were going to send someone with it and they said it was no problem and that they would make sure we received 2 bottles of water in our room every day. They weren’t delivered to our room that day until 10:30pm (woke our kids up again) and they never sent them ever again. I think this resort hoards the water bottles because apparently their tap water is filtered and safe to drink but it is weird to ask for a bottle of water in Mexico and be told no. 

5. The staff broke a bunch of glass outside of our unit one day and there were giant shards of glass everywhere (bad for kids’ feet and wheelchair tires). We asked to have it cleaned up and nothing happened that day or the next day. We finally asked the housekeeping staff if they could clean it up and they picked up most of the big pieces of glass. We cleaned up the rest. 

6. The buffet food was just so-so. We ate there for almost every meal for two weeks and most of the food had little taste. The desserts left a lot to be desired (which is maybe a good thing if you are trying to behave!). A lot of the trays at the buffet sat empty for a long time. If you wanted guacamole, for example, you had to be there right when it was set out, otherwise you would have to wait another 30 minutes for the tray to be re-filled. We heard that the food at the specialty restaurants was better but we didn’t have the opportunity to try any of them.  

7. The snack bar food during the day was okay (pasta, fries, salad, burgers, soft ice cream, etc.) but at night it was by order only. I am vegetarian and the only vegetarian thing on the menu was nachos. I went there to eat very late on the first night we arrived (after not eating for the entire day, I was absolutely starving). The “nachos” (stale plain chips with cold, watery cheese), however, were so bad that I decided I would rather go hungry until the next day than try to swallow them (that should tell you something!). The late-night food was absolutely inedible.  

Snack Bar

Snack Bar

8. If you want a drink at this resort, you will have to get it yourself. No one will come around asking if you want a drink or if you need anything. When we were at Coba, the sister resort, we got asked 4 times in one afternoon if we wanted a drink, but this never happened at Tulum in 2 weeks!

Drinks at Coba!

Drinks at Coba!

9. The cribs we were given for our babies were very dirty and the mattress portion of the cribs was too small for the crib and hard as a rock. As a result, we usually ended up having them sleep with us in our bed (4 people to one bed = very little sleep).

Playpens for the Twins Were Hard and Dirty - I Was Very Happy That I Brought My Own Sheets

Playpens for the Twins Were Very Hard and Dirty – I Was Very Happy That I Brought My Own Sheets

10. The AC did not work properly in our room. It seemed to switch off at night and the room was very hot all night long.

11. The system they have for the in-room safes is weird. When you check in, they give you a key and a component for the locking mechanism to insert into the door of the safe. Depending on the type of reservation you made, you may or may not have to pay extra for the lock and key. The safe is extremely tiny and you will likely only be able to fit your phone, important documents and your cash inside. You cannot fit an iPad in the safe.

In-Room Safe - You Had To Purchase The Key Depending on the Type of Room You Paid For

In-Room Safe – You Had To Purchase The Key Depending on the Type of Room You Paid For

12. Some members of our party had issues upon check-in with the wrong room being provided. Make sure you call or email the resort prior to arrival to confirm that you are getting exactly what you paid for. 


Bed bugs! I probably don’t need to say any more than that, right? 

They supposedly fumigated our room 3 times and fumigated our new room and it did not seem to help. We came home with several bites and another group in our party had the same experience. When we told the front desk that we thought our room had bed bugs, they didn’t even bat an eye. They just told us that they would have someone come to fumigate the room. BAD SIGN!

Also, I hung one of my shirts out to dry on our balcony after it got soaked at the pool and it got stolen. We even saw the guy walk by and take it as our balcony door was open. I really do know better than to trust that my things will be safe on a main floor balcony but it was still kind of shocking that it got taken in the middle of the day while our balcony door was open. 

View of Balcony From Inside Room

View of Balcony From Inside Room

View From Our Main Floor Balcony

View of Outside From Our Main Floor Balcony


My best advice is to go to this resort with realistic expectations. You do need to be prepared for the fact that it is NOT a 5-star resort. The food isn’t great, the service can be hit and miss and you will notice that they are trying to save money by cutting a lot of corners. However, the resort is located on a beautiful stretch of beach, it is large and can accommodate a variety of interests and it is all-inclusive, which makes life easy when you are travelling, particularly if you are travelling with a group or with kids. If you get a good deal on the price and you go with realistic expectations, you will most likely enjoy your time here.  

If you have kids, I would recommend staying at the cheaper Coba resort. Although I don’t know what the rooms are like over there, the water park was great for kids, the service seemed better to us and the food at the buffet seemed just as good as the buffet at Tulum. 

Side Note Regarding Transportation

Transportation in Mexico can sometimes be tricky, especially when you are travelling with a wheelchair and two babies. For transportation to and from the resort, we used Cancun Accessible ( We have used them in the past and have had a great experience with them. They were waiting for us when we arrived (even though we were very late getting in) with a big, accessible private van and were very patient as we strapped the kids in to their car seats. They helped load all of our luggage and it was a very smooth one-hour trip from the airport to the resort.

On the way back to the airport, they brought the wrong vehicle and created a bit of a problem for us as it wasn’t big enough to fit the wheelchair and the rest of the family. I ended up taking separate transportation with the two kids and we met up at the airport. To the credit of Cancun Accessible, they admitted that they had sub-contracted out the pick-up to another company and that the instructions had been miscommunicated. The other company had brought a van for a child in a wheelchair, not an adult. Even though we had pre-paid for the round-trip transportation, they did refund us 100% of our trip from the resort back to the airport. It was the right thing to do but we were not expecting it. Based on the way they responded to this incident and our previously good experiences with them, I would probably use them again if we were to return to the Cancun area.  

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