Fairmont Hot Springs Resort – Fairmont, British Columbia

We stayed at the Fairmont Hot Springs Resort for 2 nights in April of 2017. It took us about 3.5 hours to drive there from Calgary (we stopped for a nice lunch in Radium). The drive is very scenic and there are a number of beautiful stops along the way. 

THE GOOD

I had extremely low expectations of our room at this Resort as when I called to book it, they told me they only had one accessible room and that it had absolutely no view. They said the windows faced a rooftop and because of the terrible view it was in their “economy” room category at a rate of $100 a night. I decided we might as well try it as I couldn’t locate any other accessible options in Fairmont. 

When we arrived and had a look around, we were very pleasantly surprised! The room (number 566) was rustic, but spacious; it had a queen-sized bed and a single bed. It took us a while to figure out, but the single bed was actually adjustable so you could raise the head or feet of the bed using a remote. The kids had a blast with that!

The bathroom was large with a wheel-under sink, toilet with grab bars and a bathtub with a built-in bench. 

There was a very peaceful indoor hot tub and steam room area on the lower floor of the Resort that was accessible by wheelchair. To get to the outdoor pool, you had to go up a long, indoor ramp to get to the door that led outside. The ramp was a bit steep, but not impossible. The outdoor soaking pool was for hotel guests only. It was spacious and the view of the sunset and nearby scenery from there was really breathtaking. 

Access to the Fairmont Hot Springs, Canada’s largest natural hot springs, was just a little further down the pathway from the guest pool. The Hot Springs are open to the public but, if you are staying at the Hot Springs Resort, you can access them for free.

Wheelchair accessibility to get into the Hot Springs was questionable. There was a gate that you could go through at the top but then you would have to traverse down a large, grassy hill to get to the Hot Springs level. The men’s changeroom was accessible at the top but the women’s changeroom was down a set of stairs. Getting back up the hill after your swim would also be a major challenge. Can you imagine trying to wheel up a grassy hill soaking wet and in your swimsuit? Um, no thanks. They could definitely do some work on the accessibility of the public Hot Springs. 

This Resort had three or four food establishments to choose from and we were able to find decent food without any issues. 

The Resort provided amazingly soft bathrobes in each room. I loved the robes so much, I almost bought one for myself at the swim shop. Speaking of the swim shop, it was located adjacent to the entrance to the Hot Springs and its claim to fame is that it holds Western Canada’s largest collection of swimwear. 

THE BAD

From the bathroom pictures, above, you may have noticed how far the bench is away from the taps and shower head. It would be extremely difficult for anyone sitting on the bench to use this shower without help.

As I alluded to earlier, the view from the accessible room wasn’t great. We had 2 small windows that overlooked a rooftop. We didn’t spend much time in our room, however, so I felt it was a non-issue. 

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The Resort has a lot of stairs as there are two wings connected by a central lobby/reception area. Once we got used to where we were going and where the elevators were, it was less of an issue but we couldn’t check in at reception and then head to our room because the only way to get there inside required going up the stairs. We had to go outside, up the hill and then inside a different door. This is a relatively minor hassle in the summer but it would be a major issue in the winter. 

THE UGLY

Ugh – I will never forget this hotel stay as one of our kids injured his finger pretty badly in the bathroom door in our room. When we called the front desk to ask where the nearest hospital was, they sent one of their ski patrol personnel to our room in less than a minute. She arrived with her complete medical bag, bandaged his finger securely and gave us directions to the hospital in Invermere (about 25 minutes away). I was extremely grateful that they had someone on staff that could attend to him immediately and give us proper instructions, but the thought of it still makes me sick to my stomach. None of this had anything to do with the Resort of course but, for me, this was the only ugly part of our stay in Fairmont. 

OVERALL

This Resort is a great mountain getaway for anyone looking for a relaxing place to stay. Fairmont is pretty hilly, so be prepared for a really good workout if you are wheeling or walking outdoors. It is worth it to go out and explore as you’ll be able to take in the beautiful mountain views. If you enjoy golfing, there are several popular golf courses located in Fairmont as well.

The price of the accessible room here was really reasonable, I thought, especially considering that it included free access to the Hot Springs. I look forward to going back to Fairmont sometime soon!

Fairmont Palliser Hotel – Calgary, Alberta

We have stayed at this hotel a few times before, most recently in July of 2016. This historical hotel is located in the heart of the downtown, just down the street from the Calgary Tower. The Palliser is over 100 years old and is known locally as the hotel of choice for hosting elegant events.

THE GOOD

When you enter the lobby of the Palliser, you immediately get a sense that you are stepping back in time. The ballrooms are grand, the decor is elegant and you can see hints of times gone by everywhere you look. 

There have been several updates to the Palliser over the years, one of the recent ones being to the Gold Rooms. On our most recent stay, we were lucky enough to have a gift certificate to use for one of the newly renovated Gold Rooms!

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Along with a Gold Room comes a couple of pretty nice perks! You can check-in on the Penthouse level to avoid any lines, you get nicer towels and bathrobes, an upgraded coffee machine in your room, turn-down service, etc. But the best perk by far is access to the complimentary Gold Lounge where they serve breakfast every morning and snacks, cookies and appetizers every evening between 5-7 pm. They also have unlimited beverages available all day long (and an honour bar) and they have big jars of candy, which our kids were over the moon about!

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Fresh Juices Available at Breakfast in the Gold Lounge

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Gold Lounge

The room itself was comfortable. There was a king-sized bed, TV, a small desk and a small sitting area.

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The bathroom was very large and was fully wheelchair accessible. It had a wheel-under sink, toilet with a grab bar on the left and a wheel-in shower with built-in shower bench. The bathroom also had an electronic scale, upgraded amenities (mouth wash, cotton balls, Q-tips, etc.) and heated floors. 

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Huge Bathroom

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Wheel-Under Sink

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Wheel-In Shower With Built-In Shower Bench

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Toilet Only Had One Grab Bar

The hallways on the Gold floor looked to have been recently updated and this floor was completely non-smoking.

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One of the best things about the Palliser is their pool and spa area. The pool area is complete with pool, hot tub and steam room and it is very quiet and peaceful. This area can be accessed by anyone in a wheelchair (although there are no pool lifts). The spa is called RnR Wellness and it is one of my favourite spas in Calgary. I have had a good experience every single time I have been there.     

THE BAD

It is a challenge to think of anything bad to say about this hotel, but I can say that the view from our room wasn’t amazing. It overlooked the train tracks and you could hear and feel the trains going by as they ran adjacent to the hotel. The kids enjoyed watching the trains go by, however, so it wasn’t all bad. 

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The windows in our room were older casement windows that cranked open at the bottom. The bottom half of the window opened out and there were no screens on the window. I was pretty sure that my kids would be able to fit through the opening. Given that we were on the 8th floor, these windows made me pretty nervous. 

The Palliser is really old and you can tell that the accessibility features came along many years after the hotel was designed. The main entrance to the hotel is all stairs and there is no wheelchair access right at the main entrance. There is a long ramp off to the side of the main entrance that takes you into a small room with a lift. The lift takes you down into the lower level of the hotel (spa level) and then you can access the main elevator bank to get up to the lobby or up to your room. The staff was very helpful and escorted us through the accessible entrance but the setup is certainly less than ideal. 

THE UGLY

There is nothing ugly about the Palliser. 

OVERALL

Its proximity to other downtown amenities makes the Palliser a very attractive choice. The staff was exceptionally pleasant and helpful and they really went out of their way to make us feel looked after. For the access to the Gold Lounge, I think the extra cost of a Gold Room would be well worth it. Overall, the Palliser is a very elegant, peaceful hotel, perfect for a relaxing weekend or overnight stay.